1|Page
MSW 636 final Questions and Answers with
Solution UPDATED!!!
Mission Statement - ANSWER a short statement of an
organization's purpose, identifying the goal of its operations:
what kind of product or service it provides, its primary
customers or market, and its geographical region of operation.
It may include a short statement of such fundamental matters
as the organization's values or philosophies, a business's main
competitive advantages, or a desired future state—the "vision".
Organizational Culture - ANSWER The shared pattern of beliefs,
assumptions, and expectations held by organizational members,
and their characteristic way of perceiving the organization's
artifacts and environment, and its norms, roles, and values as
they exist outside the individual.
Organizational Charts - ANSWER a diagram that shows the
structure of an organization and the relationships and relative
ranks of its parts and positions/jobs. Used to clarify the chain of
command, to show differentiation across functions or divisions,
and to illustrate the expected flow of communication.
,2|Page
Assertive Community Treatment - ANSWER Combining the
interdisciplinary fields that deal with mental illness and
substance abuse, ACT helps a person outside the hospital or
rehabilitation center. This approach can be ideal for those with
severe mental illness and addiction, or for those who have not
typically responded well to outpatient therapy.
GAP Analysis - ANSWER a method of assessing the differences
in performance between a business' information systems or
software applications to determine whether business
requirements are being met and, if not, what steps should be
taken to ensure they are met successfully
Quality in social services according to the Megivern article -
ANSWER The degree to which interventions influence client
outcomes in desired ways in applicable domains while being
delivered in a sensitive manner consistent with ethical
standards and the best available practice knowledge (EBP).
Learning organization - ANSWER an organization that is 'skilled
at creating, acquiring, and transferring knowledge, and at
modifying its behavior to reflect new knowledge and insights
, 3|Page
Leadership - ANSWER a process whereby an individual
influences a group of individuals to achieve common goals.
Human Service Managerial System model - ANSWER Force that
binds together all processes of management is leadership:
working with employees to articulate a vision, manage the
external environment, oversee the design of organizational
processes, link elements of the system together, create a
supportive organizational culture, and manage change. (Picture
of model on p.9 & 268)
Diversity Management - ANSWER the strategy of using best
practices with proven results to find and create a diverse and
inclusive workplace. Successful strategies link diversity progress
directly to business results
Total Quality Management - ANSWER An organization wide
philosophy and process of continuous improvements in quality
by focusing on the control of variation to satisfy customer
requirements, including top management support and
employee participation and teamwork.
MSW 636 final Questions and Answers with
Solution UPDATED!!!
Mission Statement - ANSWER a short statement of an
organization's purpose, identifying the goal of its operations:
what kind of product or service it provides, its primary
customers or market, and its geographical region of operation.
It may include a short statement of such fundamental matters
as the organization's values or philosophies, a business's main
competitive advantages, or a desired future state—the "vision".
Organizational Culture - ANSWER The shared pattern of beliefs,
assumptions, and expectations held by organizational members,
and their characteristic way of perceiving the organization's
artifacts and environment, and its norms, roles, and values as
they exist outside the individual.
Organizational Charts - ANSWER a diagram that shows the
structure of an organization and the relationships and relative
ranks of its parts and positions/jobs. Used to clarify the chain of
command, to show differentiation across functions or divisions,
and to illustrate the expected flow of communication.
,2|Page
Assertive Community Treatment - ANSWER Combining the
interdisciplinary fields that deal with mental illness and
substance abuse, ACT helps a person outside the hospital or
rehabilitation center. This approach can be ideal for those with
severe mental illness and addiction, or for those who have not
typically responded well to outpatient therapy.
GAP Analysis - ANSWER a method of assessing the differences
in performance between a business' information systems or
software applications to determine whether business
requirements are being met and, if not, what steps should be
taken to ensure they are met successfully
Quality in social services according to the Megivern article -
ANSWER The degree to which interventions influence client
outcomes in desired ways in applicable domains while being
delivered in a sensitive manner consistent with ethical
standards and the best available practice knowledge (EBP).
Learning organization - ANSWER an organization that is 'skilled
at creating, acquiring, and transferring knowledge, and at
modifying its behavior to reflect new knowledge and insights
, 3|Page
Leadership - ANSWER a process whereby an individual
influences a group of individuals to achieve common goals.
Human Service Managerial System model - ANSWER Force that
binds together all processes of management is leadership:
working with employees to articulate a vision, manage the
external environment, oversee the design of organizational
processes, link elements of the system together, create a
supportive organizational culture, and manage change. (Picture
of model on p.9 & 268)
Diversity Management - ANSWER the strategy of using best
practices with proven results to find and create a diverse and
inclusive workplace. Successful strategies link diversity progress
directly to business results
Total Quality Management - ANSWER An organization wide
philosophy and process of continuous improvements in quality
by focusing on the control of variation to satisfy customer
requirements, including top management support and
employee participation and teamwork.
