NAHQ CPHQ Exam Questions And Correct
Detailed Answers| 2026/2027 Updated|
Guaranteed Pass
1- In evaluating "long waiting times," a healthcare quality professional best
demonstrates components related to staffing, methods, measures, materials, and
equipment utilizing
A.
a run chart.
B.
a histogram.
C.
a pie chart.
D.
an Ishikawa diagram.
EXPLANATIONS:
A. Run charts are used to track data over time.
B. Histograms and bar charts are used to show distribution.
C. Pie charts are used to compare parts of a whole.
D. An Ishikawa (cause and effect) diagram helps to analyze potential causes.
,2- Which of the following are the primary reasons for developing drug formularies?
A.
manage pharmacy costs, promote patient safety
B.
reduce medication errors, educate physicians
C.
encourage the appropriate use of medications, educate physicians
D.
decrease food and drug interactions, promote patient safety
EXPLANATIONS:
A. A drug formulary is an approved list of medications, clinical indications, and
doses that helps manage pharmacy costs and patient safety.
B. Reduced medication errors may result from having a drug formulary, but is not
the primary reason for having one. It is also not intended to educate physicians.
C. A formulary may encourage the appropriate use of medications, but it is not
intended to educate physicians.
D. A formulary is intended to promote patient safety, but the primary purpose is
not intended to decrease food and drug interactions.
3- Management using quality improvement principles should emphasize the
importance of
A.
staff orientation.
,B.
customers' expectations.
C.
quarterly statistical reports.
D.
team selection.
EXPLANATIONS:
A. Staff orientation is only one component of quality improvement principles.
B. The basis of quality improvement is knowing what the customer needs and
wants.
C. Quarterly statistical reports are only one component of quality improvement
principles.
D. Team selection is only one component of quality improvement principles.
4- Quality improvement teams are beneficial because they
A.
improve managerial control.
B.
promote competition and pride among members.
C.
maximize expertise and perspectives.
D.
authorize solutions to problems.
, EXPLANATIONS:
A. Quality improvement teams do not affect managerial control.
B. Promoting competition is not a function of quality improvement teams.
C. A diverse team, including members with different experience and backgrounds,
provides a broader knowledge base and outcomes.
D. Authorizing solutions to problems is a function of management.
5- Which of the following is an essential component in a performance
improvement report?
A.
governing body approval
B.
data analysis and display
C.
individual performance review
D.
team composition and attendance
EXPLANATIONS:
A. The governing body is accountable for the performance improvement program,
but their approval is not a component of a performance improvement report.
B. The report has no value without having the data displayed and analyzed.
C. An individual performance review is not an essential part of a performance
improvement report.
Detailed Answers| 2026/2027 Updated|
Guaranteed Pass
1- In evaluating "long waiting times," a healthcare quality professional best
demonstrates components related to staffing, methods, measures, materials, and
equipment utilizing
A.
a run chart.
B.
a histogram.
C.
a pie chart.
D.
an Ishikawa diagram.
EXPLANATIONS:
A. Run charts are used to track data over time.
B. Histograms and bar charts are used to show distribution.
C. Pie charts are used to compare parts of a whole.
D. An Ishikawa (cause and effect) diagram helps to analyze potential causes.
,2- Which of the following are the primary reasons for developing drug formularies?
A.
manage pharmacy costs, promote patient safety
B.
reduce medication errors, educate physicians
C.
encourage the appropriate use of medications, educate physicians
D.
decrease food and drug interactions, promote patient safety
EXPLANATIONS:
A. A drug formulary is an approved list of medications, clinical indications, and
doses that helps manage pharmacy costs and patient safety.
B. Reduced medication errors may result from having a drug formulary, but is not
the primary reason for having one. It is also not intended to educate physicians.
C. A formulary may encourage the appropriate use of medications, but it is not
intended to educate physicians.
D. A formulary is intended to promote patient safety, but the primary purpose is
not intended to decrease food and drug interactions.
3- Management using quality improvement principles should emphasize the
importance of
A.
staff orientation.
,B.
customers' expectations.
C.
quarterly statistical reports.
D.
team selection.
EXPLANATIONS:
A. Staff orientation is only one component of quality improvement principles.
B. The basis of quality improvement is knowing what the customer needs and
wants.
C. Quarterly statistical reports are only one component of quality improvement
principles.
D. Team selection is only one component of quality improvement principles.
4- Quality improvement teams are beneficial because they
A.
improve managerial control.
B.
promote competition and pride among members.
C.
maximize expertise and perspectives.
D.
authorize solutions to problems.
, EXPLANATIONS:
A. Quality improvement teams do not affect managerial control.
B. Promoting competition is not a function of quality improvement teams.
C. A diverse team, including members with different experience and backgrounds,
provides a broader knowledge base and outcomes.
D. Authorizing solutions to problems is a function of management.
5- Which of the following is an essential component in a performance
improvement report?
A.
governing body approval
B.
data analysis and display
C.
individual performance review
D.
team composition and attendance
EXPLANATIONS:
A. The governing body is accountable for the performance improvement program,
but their approval is not a component of a performance improvement report.
B. The report has no value without having the data displayed and analyzed.
C. An individual performance review is not an essential part of a performance
improvement report.
