CMAC STUDY GUIDE 2026 QUESTIONS AND SOLUTIONS
RATED A+
✔✔A four year-old child who was previously potty trained now is experiencing
incontinence. The mother tells you that she and her husband have recently separated.
What self-defense mechanism could this child be experiencing?
A. Denial
B. Displacement
C. Projection
D. Regression - ✔✔D. Regression
✔✔All of the following are components of the medical assistant job description
EXCEPT:
A. Tite of the position
B. Summary of the position
C. Age and race of the employee
D. Qualifications for the job - ✔✔C. Age and race of the employee
✔✔A healthcare worker who works under the supervision of a pathologist or physician
and performs chemical, microscopic, and/or bacteriologic testing on blood and body
tissues is called a:
A. Certified Nursing Assistant
B. Laboratory Technician
C. Phlebotomist
D. Physician's Assistant - ✔✔B. Laboratory technician
✔✔An example of a communication device is a/an:
A. Fax machine
B. Telephone
C. Personal digital assistant
D. All of the above - ✔✔D. All of the above
✔✔What is the communication style used to encourage others to view ideas as
beneficial to their needs and reassures the staff by creating an emotive and empathetic
connection?
A. Persuasive
B. Assertive
C. Passive
D. Aggressive - ✔✔A. Persuasive
✔✔An 82 year-old American woman does not answer you when you ask her a question
at the front desk. She has no history of cognitive or psychological impairment. The MA
understands that which of the following communication barriers is the problem:
A. Language barrier
B. Hearing impairment
, C. Disinterest
D. Cerebrovascular accident - ✔✔B. Hearing impairment
✔✔A MA named Sue is answering the phone in the morning at the Family Medical
Clinic where she works. When answering the telephone what would be the best phrase
for her to use?
A. Hello, I'm Sue. How can I help you?
B. Good morning. This is the Family Medical Clinic, Sue speaking, can I help you?
C. Hi there! Sue here.Do you want to make an appointment?
D. Good morning. I'm a MA with Family Medical Clinic. What do you need? - ✔✔B.Good
morning. This is the Family Medical Clinic, Sue speaking, can I help you?
✔✔What is the purpose of screening phone calls for the physician in the medical office?
- ✔✔To manage the physician's time
✔✔When giving patient information over the phone, the MA must:
A. Verify that the caller is indeed the patient.
B. Give information only to the patient.
C. Be sure the conversation is not heard by other patients
D. All of the above. - ✔✔D. All of the above
✔✔Which of the following is NOT one of the three types of civil law?
A. Tort Law
B. Contract Law
C. Administrative Law
D. Criminal Law - ✔✔D. Criminal Law
✔✔Nonfeasance is:
A. The failure to act, which results in or causes harm.
B. The performance of an improper act, which results in or causes harm.
C. The failure to act or improper action, which results in serious damage or death to an
individual
D. All of the above - ✔✔A. The failure to act, which results in or causes harm.
✔✔People who can give consent for medical services and care are:
A. Patient
B. Legal competent adult in charge of patient's care
C. Emancipated minor
D. All of the above - ✔✔D. All of the above
✔✔The document that states who the patient designates necessary medical decisions
regarding withholding medical treatment is: - ✔✔Durable power of attorney
RATED A+
✔✔A four year-old child who was previously potty trained now is experiencing
incontinence. The mother tells you that she and her husband have recently separated.
What self-defense mechanism could this child be experiencing?
A. Denial
B. Displacement
C. Projection
D. Regression - ✔✔D. Regression
✔✔All of the following are components of the medical assistant job description
EXCEPT:
A. Tite of the position
B. Summary of the position
C. Age and race of the employee
D. Qualifications for the job - ✔✔C. Age and race of the employee
✔✔A healthcare worker who works under the supervision of a pathologist or physician
and performs chemical, microscopic, and/or bacteriologic testing on blood and body
tissues is called a:
A. Certified Nursing Assistant
B. Laboratory Technician
C. Phlebotomist
D. Physician's Assistant - ✔✔B. Laboratory technician
✔✔An example of a communication device is a/an:
A. Fax machine
B. Telephone
C. Personal digital assistant
D. All of the above - ✔✔D. All of the above
✔✔What is the communication style used to encourage others to view ideas as
beneficial to their needs and reassures the staff by creating an emotive and empathetic
connection?
A. Persuasive
B. Assertive
C. Passive
D. Aggressive - ✔✔A. Persuasive
✔✔An 82 year-old American woman does not answer you when you ask her a question
at the front desk. She has no history of cognitive or psychological impairment. The MA
understands that which of the following communication barriers is the problem:
A. Language barrier
B. Hearing impairment
, C. Disinterest
D. Cerebrovascular accident - ✔✔B. Hearing impairment
✔✔A MA named Sue is answering the phone in the morning at the Family Medical
Clinic where she works. When answering the telephone what would be the best phrase
for her to use?
A. Hello, I'm Sue. How can I help you?
B. Good morning. This is the Family Medical Clinic, Sue speaking, can I help you?
C. Hi there! Sue here.Do you want to make an appointment?
D. Good morning. I'm a MA with Family Medical Clinic. What do you need? - ✔✔B.Good
morning. This is the Family Medical Clinic, Sue speaking, can I help you?
✔✔What is the purpose of screening phone calls for the physician in the medical office?
- ✔✔To manage the physician's time
✔✔When giving patient information over the phone, the MA must:
A. Verify that the caller is indeed the patient.
B. Give information only to the patient.
C. Be sure the conversation is not heard by other patients
D. All of the above. - ✔✔D. All of the above
✔✔Which of the following is NOT one of the three types of civil law?
A. Tort Law
B. Contract Law
C. Administrative Law
D. Criminal Law - ✔✔D. Criminal Law
✔✔Nonfeasance is:
A. The failure to act, which results in or causes harm.
B. The performance of an improper act, which results in or causes harm.
C. The failure to act or improper action, which results in serious damage or death to an
individual
D. All of the above - ✔✔A. The failure to act, which results in or causes harm.
✔✔People who can give consent for medical services and care are:
A. Patient
B. Legal competent adult in charge of patient's care
C. Emancipated minor
D. All of the above - ✔✔D. All of the above
✔✔The document that states who the patient designates necessary medical decisions
regarding withholding medical treatment is: - ✔✔Durable power of attorney
