CTS MAIN EXAMINATION 2026 SET QUESTIONS AND
SOLUTIONS RATED A+
✔✔A medical center needs to install a display for diagnostic imagery, the space should
be designed according to which viewing category. - ✔✔Analytical Decision Making
✔✔Which is NOT presented in the program report: maybe - ✔✔Infrastructure
Considerations
✔✔When training a new user how to operate the AV solution that has been provided,
which of the following is considered a BEST PRACTICE? - ✔✔demonstrate the system
from power-up
✔✔Near the end of a scheduled service window in a heavily used client boardroom, the
technician confirms firmware on the system switcher needs updating to enable a new
feature. What should they be considering before starting the update? - ✔✔Defer
updating the firmware for another service window allowing enough time to revert
firmware and/or update other connected devices as well.
✔✔It is important to consider polar patterns when______ - ✔✔selecting microphones
for use at live events
✔✔Please select the appropriate resolution for an UHD display. - ✔✔3840 x 2160
✔✔Where is the BEST location for end user training for a newly installed
videoconferencing system? - ✔✔At the same room that the new system was installed in
✔✔A customer reports that, after a water leak in their conference room, the projector
won't turn on. What should the service technician do FIRST? - ✔✔Inspect each system
component for water damage
✔✔A customer is reporting instances of "distortion" in a recently installed and calibrated
audio system. What is the FIRST thing that should be done? - ✔✔Check the gain
structure of all audio signals in the system.
✔✔What is a primary objective of a benchmarking session with a client? - ✔✔Establish
a vision for the audiovisual design
✔✔What document provides a detailed record of all repairs and service work associated
with the Audio Visual systems? - ✔✔Maintenance Log
✔✔When striking a room after a live event, what is the BEST way to ensure that nothing
gets missed? - ✔✔Use a plan of action and a set of checklists
, ✔✔When working with a client what should be AVOIDED to ensure that you are
communicating effectively? - ✔✔Industry slang terms and jargon
✔✔What is the BEST PRACTICE for deciding between unbalanced and balanced audio
cables? - ✔✔Use balanced for all cables
✔✔What should the specific capabilities of the AV systems defined in the Program
Report be based on? - ✔✔Identified needs of the end user
✔✔To minimize interference when running cables for microphone and power from the
rack to the room, it is MOST important to - ✔✔specify a conduit with sufficient capacity
to meet the fill ratio requirements of the local authority having jurisdiction
✔✔A client indicates that they are experiencing video dropouts in a room. Which of the
following is the BEST item for a technician to use when evaluating the system? -
✔✔Test pattern generator/ HDCP generator
✔✔What is NOT an example of typical safety equipment you'd have readily available for
a site visit? MAYBE - ✔✔Safety Glasses
✔✔Which phase of an AV project comes immediately AFTER the Program Phase?
MAYBE - ✔✔The Documentation Phase
✔✔After presenting a proposal to a client, confirming that all objections are answered
and that the final buying decision will be made at an internal meeting, what is the next
step? MAYBE - ✔✔Communicate regularly, until a decision is made
✔✔A wall mounted assistive listening system transmitter has its 12 V, 1.8 A, DC power
supply remotely located in the AV rack 25 feet away. What is the voltage drop
attributable to the 18 AWG power extension wire used which has a resistance of .0062
ohms per foot, and will this be within a 5% voltage operating tolerance for the ALS
transmitter?MAYBE - ✔✔0.558 volts and is out of tolerance
✔✔The biggest disadvantages to using wireless network access are: - ✔✔Range,
reliability and security
✔✔After a new multi-room AV integration project, an owner should expect what of
following in the "close out" documentation package?MAYBE - ✔✔As built drawings that
include final specifics (makes/model/etc.) of all equipment installed
✔✔After emergency support request to a room the AV technician quickly determines a
complete failure in the video portion of the presentation system. To minimize impact on
SOLUTIONS RATED A+
✔✔A medical center needs to install a display for diagnostic imagery, the space should
be designed according to which viewing category. - ✔✔Analytical Decision Making
✔✔Which is NOT presented in the program report: maybe - ✔✔Infrastructure
Considerations
✔✔When training a new user how to operate the AV solution that has been provided,
which of the following is considered a BEST PRACTICE? - ✔✔demonstrate the system
from power-up
✔✔Near the end of a scheduled service window in a heavily used client boardroom, the
technician confirms firmware on the system switcher needs updating to enable a new
feature. What should they be considering before starting the update? - ✔✔Defer
updating the firmware for another service window allowing enough time to revert
firmware and/or update other connected devices as well.
✔✔It is important to consider polar patterns when______ - ✔✔selecting microphones
for use at live events
✔✔Please select the appropriate resolution for an UHD display. - ✔✔3840 x 2160
✔✔Where is the BEST location for end user training for a newly installed
videoconferencing system? - ✔✔At the same room that the new system was installed in
✔✔A customer reports that, after a water leak in their conference room, the projector
won't turn on. What should the service technician do FIRST? - ✔✔Inspect each system
component for water damage
✔✔A customer is reporting instances of "distortion" in a recently installed and calibrated
audio system. What is the FIRST thing that should be done? - ✔✔Check the gain
structure of all audio signals in the system.
✔✔What is a primary objective of a benchmarking session with a client? - ✔✔Establish
a vision for the audiovisual design
✔✔What document provides a detailed record of all repairs and service work associated
with the Audio Visual systems? - ✔✔Maintenance Log
✔✔When striking a room after a live event, what is the BEST way to ensure that nothing
gets missed? - ✔✔Use a plan of action and a set of checklists
, ✔✔When working with a client what should be AVOIDED to ensure that you are
communicating effectively? - ✔✔Industry slang terms and jargon
✔✔What is the BEST PRACTICE for deciding between unbalanced and balanced audio
cables? - ✔✔Use balanced for all cables
✔✔What should the specific capabilities of the AV systems defined in the Program
Report be based on? - ✔✔Identified needs of the end user
✔✔To minimize interference when running cables for microphone and power from the
rack to the room, it is MOST important to - ✔✔specify a conduit with sufficient capacity
to meet the fill ratio requirements of the local authority having jurisdiction
✔✔A client indicates that they are experiencing video dropouts in a room. Which of the
following is the BEST item for a technician to use when evaluating the system? -
✔✔Test pattern generator/ HDCP generator
✔✔What is NOT an example of typical safety equipment you'd have readily available for
a site visit? MAYBE - ✔✔Safety Glasses
✔✔Which phase of an AV project comes immediately AFTER the Program Phase?
MAYBE - ✔✔The Documentation Phase
✔✔After presenting a proposal to a client, confirming that all objections are answered
and that the final buying decision will be made at an internal meeting, what is the next
step? MAYBE - ✔✔Communicate regularly, until a decision is made
✔✔A wall mounted assistive listening system transmitter has its 12 V, 1.8 A, DC power
supply remotely located in the AV rack 25 feet away. What is the voltage drop
attributable to the 18 AWG power extension wire used which has a resistance of .0062
ohms per foot, and will this be within a 5% voltage operating tolerance for the ALS
transmitter?MAYBE - ✔✔0.558 volts and is out of tolerance
✔✔The biggest disadvantages to using wireless network access are: - ✔✔Range,
reliability and security
✔✔After a new multi-room AV integration project, an owner should expect what of
following in the "close out" documentation package?MAYBE - ✔✔As built drawings that
include final specifics (makes/model/etc.) of all equipment installed
✔✔After emergency support request to a room the AV technician quickly determines a
complete failure in the video portion of the presentation system. To minimize impact on
