CRJ 900 (76 PAX) 3 class - ANSWER Bombardier Canadian Regional Jet - 76 Passenger; 12
first class, 12 Delta Comfort+ seats, and 52 Main Cabin seats.
Customer Service Agent (CSA) - ANSWER An employee who has the responsibility of as-
sisting customers, whether it's a customer relations frontline, gate, cargo, or ground opera-
tions employee. Flight Attendants interact with customer service representatives in boarding
and deplaning passengers.
Deadheading - ANSWER Transportation of a crewmember from one point to another in
order to cover a trip or return to base.
Direct Flight - ANSWER Most direct flight making intermediate stops.
Domicile - ANSWER The city designated by the company where flight attendants are
based.
Duty Time - ANSWER The time beginning at the report for duty time and terminating at
the release from duty time.
ERJ 175 two class - ANSWER Embraer Regional Jet - 76 passengers; 12 first class seats,
and 64 Main Cabin/Economy seats.
Ferry Flight - ANSWER A flight set up to move aircraft from one station to another with-
out passengers.
1
, First Officer - ANSWER A pilot second-in-command whose duty is also to assist or relieve
the Captain/PIC in the manipulation of the controls of an aircraft, including takeoff and land-
ing.
Flight - ANSWER Movement of an airplane from its point of origin to its final destination.
Flight Attendant (FA) - ANSWER Individual qualified to perform safety duties and deliver
customer service in the aircraft cabin.
Flight Time - ANSWER The actual elapsed time from departure to arrival for purposes of
pay.
Forward (FWD) - ANSWER Refers to the front portion of the aircraft.
Ground Instructor - ANSWER Flight attendant who teaches training courses or performs
IOE and line checks.
Hangar - ANSWER Building in which aircraft maintenance is performed and administrative
offices and training are housed.
Head Wind - ANSWER Wind blowing directly against the course of an aircraft. (opposite
direction)
InFlight Operations - ANSWER The team assigned to hire, train, and manage flight attend-
ants and handle the in flight aspects of each flight.
Interline - ANSWER Transportation segment of two or more airlines or commercial opera-
tors. (Two flights on different carriers.)
2
first class, 12 Delta Comfort+ seats, and 52 Main Cabin seats.
Customer Service Agent (CSA) - ANSWER An employee who has the responsibility of as-
sisting customers, whether it's a customer relations frontline, gate, cargo, or ground opera-
tions employee. Flight Attendants interact with customer service representatives in boarding
and deplaning passengers.
Deadheading - ANSWER Transportation of a crewmember from one point to another in
order to cover a trip or return to base.
Direct Flight - ANSWER Most direct flight making intermediate stops.
Domicile - ANSWER The city designated by the company where flight attendants are
based.
Duty Time - ANSWER The time beginning at the report for duty time and terminating at
the release from duty time.
ERJ 175 two class - ANSWER Embraer Regional Jet - 76 passengers; 12 first class seats,
and 64 Main Cabin/Economy seats.
Ferry Flight - ANSWER A flight set up to move aircraft from one station to another with-
out passengers.
1
, First Officer - ANSWER A pilot second-in-command whose duty is also to assist or relieve
the Captain/PIC in the manipulation of the controls of an aircraft, including takeoff and land-
ing.
Flight - ANSWER Movement of an airplane from its point of origin to its final destination.
Flight Attendant (FA) - ANSWER Individual qualified to perform safety duties and deliver
customer service in the aircraft cabin.
Flight Time - ANSWER The actual elapsed time from departure to arrival for purposes of
pay.
Forward (FWD) - ANSWER Refers to the front portion of the aircraft.
Ground Instructor - ANSWER Flight attendant who teaches training courses or performs
IOE and line checks.
Hangar - ANSWER Building in which aircraft maintenance is performed and administrative
offices and training are housed.
Head Wind - ANSWER Wind blowing directly against the course of an aircraft. (opposite
direction)
InFlight Operations - ANSWER The team assigned to hire, train, and manage flight attend-
ants and handle the in flight aspects of each flight.
Interline - ANSWER Transportation segment of two or more airlines or commercial opera-
tors. (Two flights on different carriers.)
2
