CINTAS SSR LATEST
CERTIFICATION EXAM
If a customer is 30 days past due what steps should be taken? -
ANSWERS-Discuss past due amount
Inform that at 60 days= on hold
What is no check- no service? - ANSWERS-No money no service.
Pretty straight forward...
Describe garment request to filling flow - ANSWERS-Request a GRF
Attempt to pull from stockroom
Emblems are ordered
Id tape applied
Emblems are applied
Garments added to route
What steps should you take each evening in preparation for the next
day? - ANSWERS-all stockroom items on route
Blend in lates/stockroom
Audit route
Notify production of problems
END OF
PAGE
1
, CINTAS SSR LATEST
CERTIFICATION EXAM
Review invoices and sequence
What sizing info do you need to order? - ANSWERS-Shirt size
Sleeve length
Chest size
Jacket size
Coverall size
Waist seam
Inseam
Fundamental areas to increase business on your route? - ANSWERS-
Sales leads
Adds over stops
Reducing lost business
Price increases
Catalog sales
New products
END OF
PAGE
2
, CINTAS SSR LATEST
CERTIFICATION EXAM
Main actions if customer on boarding process? - ANSWERS-Give
customers turn in history weekly to show how our system works and
build their trust.
What is PRD? - ANSWERS-Program Requirement Document. Covers
program specifics for national accounts
Describe NPS - ANSWERS-Promoters, passives, detractors. Subtract
detractors from promoters.
Four components of creating raving fans - ANSWERS-Customers love
doing business
Stay with Cintas
Grow with Cintas
Recommend Cintas to others
Most common injury on route? - ANSWERS-Back. Use cart and safelift.
What's the second most common injury? - ANSWERS-Slips/trips/falls.
No slip shoes and three points of contact
END OF
PAGE
3
CERTIFICATION EXAM
If a customer is 30 days past due what steps should be taken? -
ANSWERS-Discuss past due amount
Inform that at 60 days= on hold
What is no check- no service? - ANSWERS-No money no service.
Pretty straight forward...
Describe garment request to filling flow - ANSWERS-Request a GRF
Attempt to pull from stockroom
Emblems are ordered
Id tape applied
Emblems are applied
Garments added to route
What steps should you take each evening in preparation for the next
day? - ANSWERS-all stockroom items on route
Blend in lates/stockroom
Audit route
Notify production of problems
END OF
PAGE
1
, CINTAS SSR LATEST
CERTIFICATION EXAM
Review invoices and sequence
What sizing info do you need to order? - ANSWERS-Shirt size
Sleeve length
Chest size
Jacket size
Coverall size
Waist seam
Inseam
Fundamental areas to increase business on your route? - ANSWERS-
Sales leads
Adds over stops
Reducing lost business
Price increases
Catalog sales
New products
END OF
PAGE
2
, CINTAS SSR LATEST
CERTIFICATION EXAM
Main actions if customer on boarding process? - ANSWERS-Give
customers turn in history weekly to show how our system works and
build their trust.
What is PRD? - ANSWERS-Program Requirement Document. Covers
program specifics for national accounts
Describe NPS - ANSWERS-Promoters, passives, detractors. Subtract
detractors from promoters.
Four components of creating raving fans - ANSWERS-Customers love
doing business
Stay with Cintas
Grow with Cintas
Recommend Cintas to others
Most common injury on route? - ANSWERS-Back. Use cart and safelift.
What's the second most common injury? - ANSWERS-Slips/trips/falls.
No slip shoes and three points of contact
END OF
PAGE
3
