HIM 3390 FINAL EXAM QUESTIONS WITH
ACCURATE ANSWERS
Management is the function of getting things done through and with people. In
doing so, it requires which of the following?
A. An individual with excellent technical skills but no managerial skills
B. Establishing an environment whereby the workers are able to satisfy their
work-related needs
C. A centralized work setting to permit monitoring of all employees
D. A well thought-out plan reguardless of whether the resources have been
effectively organized - ANSWER B. Establishing an environment whereby the
workers are able to satisfy their work-related needs
List the five managerial functions: - ANSWER Planning
Organizing
Staffing
Influencing
Controlling
One of management's challenges includes supervising team members who may
be working in different locations. An example of this condition is:
A. Employees who work on different shifts in the same facility as the manager
B. Employees who work at home and use internet to access the hospital's
information system
C. Clinicians working from the hospital but providing services to patients in rural
communities through the use of telemedicine
D. None of the above - ANSWER B. Employees who work at home and use
internet to access the hospital's information system
Tools that managers can use to measure time include:
A. Time-use charts
B. PERT charts
C. Telecommuting
D. Both a and c - ANSWER A. Time-use charts
This term defines the basic purpose(s) of an organization; Why the organization
exists:
A. Policy
B. Code of Ethics
C. Mission
D. None of the above - ANSWER C. Mission
, List the three essential skills Katz determined that a supervisor must have: -
ANSWER Human relations, conceptual, and technical skills
Procedures:
A. Are single-use plans
B. Are more general than policies
C. Are different for each employee
D. Need to be reviewed periodically - ANSWER D. Need to be reviewed
periodically
A theory X manager expects the employee:
A. Will work indefinitely at top speed
B. Needs to be constantly reminded to stay on task
C. Is driven to succeed
D. Does not avoid work - ANSWER B. Needs to be constantly reminded to stay on
task
_____is the concept that each individual should have one person to report to for
any single activity
A. Span of management
B. Unity of command
C. Supervisor
D. None of the above - ANSWER B. Unity of command
Influencing involves:
A. Issuing directives
B. Implementing practices to help members of the organization work together
C. Motivating subordinates
D. All of the above - ANSWER D. All of the above
An example of non-verbal communication is:
A. A yawn
B. Eye contact
C. Interpersonal distance
D. All of the above - ANSWER D. All of the above
Programmed decisions are:
A. Often based on rules and regulations
B. Made after research and experimentation
C. New solutions to old problems
D. Made infrequently - ANSWER A. Often based on rules and regulations
Most people have heard the statement: Actions speak louder than words. What
percentage of communication involves listening:
A. 22%
B. 23%
ACCURATE ANSWERS
Management is the function of getting things done through and with people. In
doing so, it requires which of the following?
A. An individual with excellent technical skills but no managerial skills
B. Establishing an environment whereby the workers are able to satisfy their
work-related needs
C. A centralized work setting to permit monitoring of all employees
D. A well thought-out plan reguardless of whether the resources have been
effectively organized - ANSWER B. Establishing an environment whereby the
workers are able to satisfy their work-related needs
List the five managerial functions: - ANSWER Planning
Organizing
Staffing
Influencing
Controlling
One of management's challenges includes supervising team members who may
be working in different locations. An example of this condition is:
A. Employees who work on different shifts in the same facility as the manager
B. Employees who work at home and use internet to access the hospital's
information system
C. Clinicians working from the hospital but providing services to patients in rural
communities through the use of telemedicine
D. None of the above - ANSWER B. Employees who work at home and use
internet to access the hospital's information system
Tools that managers can use to measure time include:
A. Time-use charts
B. PERT charts
C. Telecommuting
D. Both a and c - ANSWER A. Time-use charts
This term defines the basic purpose(s) of an organization; Why the organization
exists:
A. Policy
B. Code of Ethics
C. Mission
D. None of the above - ANSWER C. Mission
, List the three essential skills Katz determined that a supervisor must have: -
ANSWER Human relations, conceptual, and technical skills
Procedures:
A. Are single-use plans
B. Are more general than policies
C. Are different for each employee
D. Need to be reviewed periodically - ANSWER D. Need to be reviewed
periodically
A theory X manager expects the employee:
A. Will work indefinitely at top speed
B. Needs to be constantly reminded to stay on task
C. Is driven to succeed
D. Does not avoid work - ANSWER B. Needs to be constantly reminded to stay on
task
_____is the concept that each individual should have one person to report to for
any single activity
A. Span of management
B. Unity of command
C. Supervisor
D. None of the above - ANSWER B. Unity of command
Influencing involves:
A. Issuing directives
B. Implementing practices to help members of the organization work together
C. Motivating subordinates
D. All of the above - ANSWER D. All of the above
An example of non-verbal communication is:
A. A yawn
B. Eye contact
C. Interpersonal distance
D. All of the above - ANSWER D. All of the above
Programmed decisions are:
A. Often based on rules and regulations
B. Made after research and experimentation
C. New solutions to old problems
D. Made infrequently - ANSWER A. Often based on rules and regulations
Most people have heard the statement: Actions speak louder than words. What
percentage of communication involves listening:
A. 22%
B. 23%
