TEST BANK For Human Resources Management in Canada 15th Canadian Edition by Gary Dessler Chapters 1 - 17

lOMoAR cPSD| 11700591




TEST BANK For
b5 b5 b5




Human Resources Management in Canada
b5 b5 b5 b5




15th Canadian Edition by Gary Dessler
b5 b5 b5 b5 b5




b5 Chapters 1 - 17 b5 b5 b5

,lOMoAR cPSD| 11700591

, lOMoAR cPSD| 11700591




Answers are at the end of each Chapter
b5 b5 b5 b5 b5 b5 b5




Chapter 1 b5




MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


question.
b5


1) Human resources management refers to:b5 b5 b5 b5


A) the management of people in organizations.
b5 b5 b5 b5 b5


B) concepts and techniques for organizing work activities.
b5 b5 b5 b5 b5 b5


C) all managerial activities.
b5 b5


D) concepts and techniques used in leading people at work.
b5 b5 b5 b5 b5 b5 b5 b5


E) management techniques for controlling people at work. b5 b5 b5 b5 b5 b5




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


A) physical capital. b5


B) management's philosophy. b5


C) human capital. b5


D) production capital. b5


E) cultural diversity. b5




3) Human resources practices that support strategy include:
b5 b5 b5 b5 b5 b5


A) performance management. b5


B) production scheduling. b5


C) policies and procedures. b5 b5


D) staffing practices. b5


E) rewards practices. b5




4) A company utilizes a system to measure the impact of Human Resources which balances measures
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


relating to financial results, customers, internal business processes and human capital management. This
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


system is knows as the:
b5 b5 b5 b5 b5


A) HRIS.
B) balanced strategy. b5


C) Human Capital Index. b5 b5


D) balanced scorecard. b5


E) none of the above. b5 b5 b5




5) You have been tasked with building employee engagement at the firm you work for. Strategic
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


human resources initiatives you would consider implementing include:
b5 b5 b5 b5 b5 b5 b5 b5


A) employee recognition programs and management development programs.
b5 b5 b5 b5 b5 b5


B) diversity programs. b5


C) employee recognition programs. b5 b5


D) employee relations activity. b5 b5


E) job design indicators.
b5 b5




6) HR department staff members are traditionally involved in key operational responsibilities. Which of
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


the following is an operational responsibility?
b5 b5 b5 b5 b5 b5


A) setting goals and objectives b5 b5 b5


B) collecting metrics b5


C) analyzing metrics b5


D) interpreting human right laws b5 b5 b5


E) interpreting health and safety legislation b5 b5 b5 b5

, lOMoAR cPSD| 11700591




7) Being completely familiar with employment legislation, HR policies and procedures, collective
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


agreements, and the outcome of recent arbitration hearings and court decisions is most closely related with
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


which of the following HR activities?
b5 b5 b5 b5 b5 b5




A) serving as a consultant b5 b5 b5


B) formulating policies and procedures b5 b5 b5


C) offering advice b5


D) providing services b5


E) serving as a change agent b5 b5 b5 b5




8) The practice of contracting with outside vendors to handle specified functions on a permanent
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


basis
b5 is known as
b5 b5 b5


A) hiring temporary employees. b5 b5


B) payroll and benefits administration. b5 b5 b5


C) contract administration. b5


D) outsourcing.
E) labour-management relations. b5




9) The company's plan for how it will balance its internal strengths and weaknesses with
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


external opportunities and threats in order to maintain competitive advantage is known as
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


A) HR strategy. b5


B) strategy.
C) environmental scanning. b5


D) policies and procedures. b5 b5


E) none of the above. b5 b5 b5




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


competitor compensation and incentive plans, information about pending legislative changes and
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


availability of talent in the labour market for the upcoming strategic planning meeting. Rita was
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


conducting:
b5


A) environmental scanning. b5


B) an employee engagement survey.
b5 b5 b5


C) an external market survey.
b5 b5 b5


D) an envrionmental study.
b5 b5


E) an external opportunities/threats study.
b5 b5 b5




11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


company's sales force due to an economic downturn. He was also involved in arranging for outplacement
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


services and employee retention programs as well as restructuring of the business following the downsizing.
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


This is an example of HR's role in:
b5 b5 b5 b5 b5 b5 b5 b5


A) formulating strategy. b5


B) operational activities. b5


C) environmental scanning. b5


D) environmental scanning and executing strategy. b5 b5 b5 b5


E) executing strategy. b5




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are
b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5 b5


known as:
b5 b5


A) organizational climate. b5


B) the strategic plan. b5 b5


C) the mission statement. b5 b5


D) organizational culture. b5


E) the pervading atmosphere.
b5 b5