API 1169 Quality Terms UPDATED
ACTUAL Questions and CORRECT
Answers
Quality - CORRECT ANSWER - degree to which a set of inherent characteristics fulfills
requirements
Requirement - CORRECT ANSWER - need or expectation that is stated, generally implied or
obligatory
Grade - CORRECT ANSWER - category or rank given to different quality requirements for
products, processes or systems having the same functional use
Customer Satisfaction - CORRECT ANSWER - customer's perception of the degree to which the
customer's requirements have been fulfilled
Capability - CORRECT ANSWER - ability of an organization, system or process to realize a
product that will fulfil the requirements for that product
Competence - CORRECT ANSWER - demonstrated ability to apply knowledge and skills
System - CORRECT ANSWER - set of interrelated or interacting elements
Management System - CORRECT ANSWER - system to establish policy and objectives and to
achieve those objectives
Quality Management System - CORRECT ANSWER - management system to direct and control
an organization with regard to quality
Quality Policy - CORRECT ANSWER - overall intentions and direction of an organization related
to quality as formally expressed by top management
, Quality Objective - CORRECT ANSWER - something sought, or aimed for, related to quality
Management - CORRECT ANSWER - coordinated activities to direct and control an organization
Top Management - CORRECT ANSWER - person or group of people who directs and controls an
organization at the highest level
Quality Management - CORRECT ANSWER - coordinated activities to direct and control an
organization with regard to quality
Quality Planning - CORRECT ANSWER - part of quality management focused on setting quality
objectives and specifying necessary operational processes and related resources to fulfill the quality
objectives
Quality Control - CORRECT ANSWER - part of quality management focused on fulfilling quality
requirements
Quality Assurance - CORRECT ANSWER - part of quality management focused on providing
confidence that quality requirements will be fulfilled
Quality Improvement - CORRECT ANSWER - part of quality management focused on increasing
the ability to fulfill quality requirements
Continual Improvement - CORRECT ANSWER - recurring activity to increase the ability to fulfill
requirements
Effectiveness - CORRECT ANSWER - extent to which planned activities are realized and planned
results achieved
Efficiency - CORRECT ANSWER - relationship between the result achieved and the resources
used
ACTUAL Questions and CORRECT
Answers
Quality - CORRECT ANSWER - degree to which a set of inherent characteristics fulfills
requirements
Requirement - CORRECT ANSWER - need or expectation that is stated, generally implied or
obligatory
Grade - CORRECT ANSWER - category or rank given to different quality requirements for
products, processes or systems having the same functional use
Customer Satisfaction - CORRECT ANSWER - customer's perception of the degree to which the
customer's requirements have been fulfilled
Capability - CORRECT ANSWER - ability of an organization, system or process to realize a
product that will fulfil the requirements for that product
Competence - CORRECT ANSWER - demonstrated ability to apply knowledge and skills
System - CORRECT ANSWER - set of interrelated or interacting elements
Management System - CORRECT ANSWER - system to establish policy and objectives and to
achieve those objectives
Quality Management System - CORRECT ANSWER - management system to direct and control
an organization with regard to quality
Quality Policy - CORRECT ANSWER - overall intentions and direction of an organization related
to quality as formally expressed by top management
, Quality Objective - CORRECT ANSWER - something sought, or aimed for, related to quality
Management - CORRECT ANSWER - coordinated activities to direct and control an organization
Top Management - CORRECT ANSWER - person or group of people who directs and controls an
organization at the highest level
Quality Management - CORRECT ANSWER - coordinated activities to direct and control an
organization with regard to quality
Quality Planning - CORRECT ANSWER - part of quality management focused on setting quality
objectives and specifying necessary operational processes and related resources to fulfill the quality
objectives
Quality Control - CORRECT ANSWER - part of quality management focused on fulfilling quality
requirements
Quality Assurance - CORRECT ANSWER - part of quality management focused on providing
confidence that quality requirements will be fulfilled
Quality Improvement - CORRECT ANSWER - part of quality management focused on increasing
the ability to fulfill quality requirements
Continual Improvement - CORRECT ANSWER - recurring activity to increase the ability to fulfill
requirements
Effectiveness - CORRECT ANSWER - extent to which planned activities are realized and planned
results achieved
Efficiency - CORRECT ANSWER - relationship between the result achieved and the resources
used
