MBA 742 Module 4 Final Exam with
Guaranteed Pass Solutions 2026
Updated.
Define: Project Quality Management - Answer The processes and activities of the performing
organization that determine quality policies, objectives, and responsibilities so that the project
will satisfy the needs for which it was undertaken
Define: Benchmarking - Answer The comparison of actual or planned practices (processes
and operations) to those of comparable organizations to identify best practices, generate ideas
for improvement, and provide a basis for measuring performance
Define: Quality Assurance (QA) - Answer The process of auditing the quality requirements
and the results from quality control measurements to ensure that appropriate quality standards
and operational definitions are used
Define: Quality Control (QC) - Answer The process of monitoring and recording results of
executing the quality activities to assess performance and recommend necessary changes
Define: Control Charts - Answer Graphic display of process data over time and against
established control limits, which has a centerline or mean of a normal distribution of data
plotted on a control chart, which reflects the expected variation in the data
Define: Control Limits - Answer The area composed of 3 standard deviations on either side of
the centerline or mean of a normal distribution of data piloted on a control chart, which reflects
the expected variation in the data
Define: Specification Limits - Answer The area, on either side of the centerline, or mean, of
data plotted on a control chart that meets the customer's requirements for a product or service.
This area may be greater than or less than the area defined by the control limits
Define: Statistical Sampling - Answer Choosing part of a population of interest for inspection
Define: Design of Experiments (DOE) - Answer Statistical method for identifying which
factors may influence specific variables of a product or process under development or in
production
Define: Trend Analysis - Answer Analytical technique that uses mathematical models to
forecast future outcomes based on historical results, Method of determining variance from a
baseline of a budget, cost, schedule, or scope parameter by using prior progress reporting
, period's data and projecting how much that parameter's variance from baseline might be at
some point in the project id no changes are made in executing the project
Define: Precision - Answer A measure of exactness
Define: Accuracy - Answer A measure of correctness
The project management team should determine the appropriate levels of _____ and _____ -
Answer Accuracy and precision
Define: Quality - Answer The degree to which a set of inherent characteristics fulfills
requirements
Define: Grade - Answer A category or rank used to distinguish items that have the same
functional use but do not share the same requirements for quality
Define: Customer Satisfaction - Answer Within the quality management system, a state of
fulfillment in which the needs of a customer are met/exceeded for customer's expected
experiences as assessed by customer at the moment of evaluation
Define: Prevention over Inspection - Answer The cost of preventing mistakes is less than the
cost of correcting mistakes when they are found by inspection or during usage
Define: Cost of Quality - Answer Method of determining the costs incurred to ensure quality.
Prevention and appraisal costs include costs for quality planning, quality control and quality
assurance to ensure compliance to requirements. Failure costs include costs to rework products,
components, or processes that are non-compliant, costs of warranty work and waste, and loss
of reputation
Define: Continuous Improvement (CI) - Answer Ongoing effort to improve products, services,
or processes. These efforts can seek incremental improvement over time or breakthrough
improvement all at once. This concept is described by Shewhart and Demin as Plan-Do-Check-
Act (AKA: Kaizen in Japan)
Define: Plan Quality Management Process - Answer The process of identifying quality
requirements and/or standards for project and its deliverables, and documenting how the
project will demonstrate compliance with quality requirements
Quality is something to _____ , not ______ - Answer Plan in, not inspect in
Guaranteed Pass Solutions 2026
Updated.
Define: Project Quality Management - Answer The processes and activities of the performing
organization that determine quality policies, objectives, and responsibilities so that the project
will satisfy the needs for which it was undertaken
Define: Benchmarking - Answer The comparison of actual or planned practices (processes
and operations) to those of comparable organizations to identify best practices, generate ideas
for improvement, and provide a basis for measuring performance
Define: Quality Assurance (QA) - Answer The process of auditing the quality requirements
and the results from quality control measurements to ensure that appropriate quality standards
and operational definitions are used
Define: Quality Control (QC) - Answer The process of monitoring and recording results of
executing the quality activities to assess performance and recommend necessary changes
Define: Control Charts - Answer Graphic display of process data over time and against
established control limits, which has a centerline or mean of a normal distribution of data
plotted on a control chart, which reflects the expected variation in the data
Define: Control Limits - Answer The area composed of 3 standard deviations on either side of
the centerline or mean of a normal distribution of data piloted on a control chart, which reflects
the expected variation in the data
Define: Specification Limits - Answer The area, on either side of the centerline, or mean, of
data plotted on a control chart that meets the customer's requirements for a product or service.
This area may be greater than or less than the area defined by the control limits
Define: Statistical Sampling - Answer Choosing part of a population of interest for inspection
Define: Design of Experiments (DOE) - Answer Statistical method for identifying which
factors may influence specific variables of a product or process under development or in
production
Define: Trend Analysis - Answer Analytical technique that uses mathematical models to
forecast future outcomes based on historical results, Method of determining variance from a
baseline of a budget, cost, schedule, or scope parameter by using prior progress reporting
, period's data and projecting how much that parameter's variance from baseline might be at
some point in the project id no changes are made in executing the project
Define: Precision - Answer A measure of exactness
Define: Accuracy - Answer A measure of correctness
The project management team should determine the appropriate levels of _____ and _____ -
Answer Accuracy and precision
Define: Quality - Answer The degree to which a set of inherent characteristics fulfills
requirements
Define: Grade - Answer A category or rank used to distinguish items that have the same
functional use but do not share the same requirements for quality
Define: Customer Satisfaction - Answer Within the quality management system, a state of
fulfillment in which the needs of a customer are met/exceeded for customer's expected
experiences as assessed by customer at the moment of evaluation
Define: Prevention over Inspection - Answer The cost of preventing mistakes is less than the
cost of correcting mistakes when they are found by inspection or during usage
Define: Cost of Quality - Answer Method of determining the costs incurred to ensure quality.
Prevention and appraisal costs include costs for quality planning, quality control and quality
assurance to ensure compliance to requirements. Failure costs include costs to rework products,
components, or processes that are non-compliant, costs of warranty work and waste, and loss
of reputation
Define: Continuous Improvement (CI) - Answer Ongoing effort to improve products, services,
or processes. These efforts can seek incremental improvement over time or breakthrough
improvement all at once. This concept is described by Shewhart and Demin as Plan-Do-Check-
Act (AKA: Kaizen in Japan)
Define: Plan Quality Management Process - Answer The process of identifying quality
requirements and/or standards for project and its deliverables, and documenting how the
project will demonstrate compliance with quality requirements
Quality is something to _____ , not ______ - Answer Plan in, not inspect in
