NHA CCMA: CLINICAL PATIENT CARE
(GENERAL PATIENT CARE)
Sodium-hypochlorite-solution---ans-✔✔most-common-solutions-used-to-disinfect-surfaces
PPE-(personal-protective-equipment)---ans-✔✔a-barrier-between-a-person-and-
pathogens;-includes-gloves,-gowns,-masks,-goggles,-and-face-shields
Active-listening---ans-✔✔allows-the-MA-to-fully-understand-what-the-pt.-is-communicating-
verbally-&-non-verbally
Open-ended-questions---ans-✔✔questions-that-lead-to-further-explanation
Restatement-(Interviewing-technique)---ans-✔✔repeating-&-paraphrasing-info-to-confirm-
accuracy
Clarification-(Interviewing-technique)---ans-✔✔summarizing-info-to-clear-up-any-
confusion
Nonverbal-communication---ans-✔✔communication-using-body-movements,-gestures,-
and-facial-expressions-rather-than-speech
Sympathy---ans-✔✔feeling-compassion,-sorrow-or-pity-for-the-hardships-of-another
CC-(Chief-Complaint)---ans-✔✔reason-for-the-office-visit
Allergy---ans-✔✔adverse-reaction-caused-by-an-antigen-antibody-response
Anaphylaxis---ans-✔✔life-threatening-allergic-reaction
Audiometry---ans-✔✔process-of-measuring-hearing
Visual-Acuity-Testing---ans-✔✔use-of-tools-such-as-the-Snellen-chart-to-screen-for-visual-
impairments
Anthropometric-Test---ans-✔✔test-that-include-ht.-&-wt.-(as-well-as-head-circumference-
for-infants)
, Vital-Signs-(VS)---ans-✔✔temperature,-pulse,-respiration,-blood-pressure
Scoliosis---ans-✔✔abnormal-lateral-curvature-of-the-spine
Pyrexia---ans-✔✔fever
98.6-F-(37-C)---ans-✔✔normal-body-temperature
Fingers-used-to-palpate-the-pulse---ans-✔✔2nd-&-the-3rd-fingers
Radial-pulse-site---ans-✔✔thumb-side-of-the-wrist
Brachial-pulse-site---ans-✔✔inside-the-upper-arm
Carotid-pulse-site---ans-✔✔neck,-just-below-the-jaw-bone
Auscultation---ans-✔✔listening-with-a-stethoscope
Palpatation---ans-✔✔the-art-of-touching
Newborn-average-HR---ans-✔✔120-160-bpm
Infant-average-HR---ans-✔✔80-140-bpm
Toddler-average-HR---ans-✔✔80-130-bpm
Preschool-average-HR---ans-✔✔80-120-bpm
School-age-average-HR---ans-✔✔70-100-bpm
Adult-average-HR---ans-✔✔60-100-bpm
Respiration---ans-✔✔evaluated-by-rate,-rhythm-&-depth
Normal-respiratory-rate-in-a-newborn---ans-✔✔30-50-bpm
Normal-respiratory-rate-in-an-adult---ans-✔✔12-20-bpm
Systolic-pressure---ans-✔✔1st-sound-when-taking-BP
Diastolic-pressure---ans-✔✔last-sound-when-taking-BP
60/30-to-100/80-mmHg---ans-✔✔Average-BP-for-infants-&-children
120/80-mmHg---ans-✔✔normal-BP
(GENERAL PATIENT CARE)
Sodium-hypochlorite-solution---ans-✔✔most-common-solutions-used-to-disinfect-surfaces
PPE-(personal-protective-equipment)---ans-✔✔a-barrier-between-a-person-and-
pathogens;-includes-gloves,-gowns,-masks,-goggles,-and-face-shields
Active-listening---ans-✔✔allows-the-MA-to-fully-understand-what-the-pt.-is-communicating-
verbally-&-non-verbally
Open-ended-questions---ans-✔✔questions-that-lead-to-further-explanation
Restatement-(Interviewing-technique)---ans-✔✔repeating-&-paraphrasing-info-to-confirm-
accuracy
Clarification-(Interviewing-technique)---ans-✔✔summarizing-info-to-clear-up-any-
confusion
Nonverbal-communication---ans-✔✔communication-using-body-movements,-gestures,-
and-facial-expressions-rather-than-speech
Sympathy---ans-✔✔feeling-compassion,-sorrow-or-pity-for-the-hardships-of-another
CC-(Chief-Complaint)---ans-✔✔reason-for-the-office-visit
Allergy---ans-✔✔adverse-reaction-caused-by-an-antigen-antibody-response
Anaphylaxis---ans-✔✔life-threatening-allergic-reaction
Audiometry---ans-✔✔process-of-measuring-hearing
Visual-Acuity-Testing---ans-✔✔use-of-tools-such-as-the-Snellen-chart-to-screen-for-visual-
impairments
Anthropometric-Test---ans-✔✔test-that-include-ht.-&-wt.-(as-well-as-head-circumference-
for-infants)
, Vital-Signs-(VS)---ans-✔✔temperature,-pulse,-respiration,-blood-pressure
Scoliosis---ans-✔✔abnormal-lateral-curvature-of-the-spine
Pyrexia---ans-✔✔fever
98.6-F-(37-C)---ans-✔✔normal-body-temperature
Fingers-used-to-palpate-the-pulse---ans-✔✔2nd-&-the-3rd-fingers
Radial-pulse-site---ans-✔✔thumb-side-of-the-wrist
Brachial-pulse-site---ans-✔✔inside-the-upper-arm
Carotid-pulse-site---ans-✔✔neck,-just-below-the-jaw-bone
Auscultation---ans-✔✔listening-with-a-stethoscope
Palpatation---ans-✔✔the-art-of-touching
Newborn-average-HR---ans-✔✔120-160-bpm
Infant-average-HR---ans-✔✔80-140-bpm
Toddler-average-HR---ans-✔✔80-130-bpm
Preschool-average-HR---ans-✔✔80-120-bpm
School-age-average-HR---ans-✔✔70-100-bpm
Adult-average-HR---ans-✔✔60-100-bpm
Respiration---ans-✔✔evaluated-by-rate,-rhythm-&-depth
Normal-respiratory-rate-in-a-newborn---ans-✔✔30-50-bpm
Normal-respiratory-rate-in-an-adult---ans-✔✔12-20-bpm
Systolic-pressure---ans-✔✔1st-sound-when-taking-BP
Diastolic-pressure---ans-✔✔last-sound-when-taking-BP
60/30-to-100/80-mmHg---ans-✔✔Average-BP-for-infants-&-children
120/80-mmHg---ans-✔✔normal-BP
