D072 FUNDAMENTALS FOR SUCCESS IN BUSINESS EXAM
100+ QUESTIONS AND CORRECT DETAILED ANSWERS
|ALREADY GRADED A+
Ability - ANSWER-Possession of the means to do something
Active Listening - ANSWER-Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - ANSWER-Forceful communication style often
carried out in a loud and hostile manner
Assertive communicator - ANSWER-Productive communication style used by
those who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - ANSWER-A theory holding that (1)
Individuals are attracted to organization whose members are similar to themselves
in terms of personality, values, interests and other attribute; (2) organizations are
more likely to select those who possess knowledge, skills, and abilities similar to
the ones their existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
Attrition - ANSWER-The unpredictable and uncontrollable but normal reduction
of work force due to resignations, retirement, sickness, or death
Autocratic Style - ANSWER-Leadership style that keeps close control over
subordinates and does not seek much input from others
1
, Barrier to Effective Communication - ANSWER-Factor that prevents the receiver
from receiving and understanding the message accurately
Behavioral Event Interviews - ANSWER-Guided interview questions where
individuals describe their thoughts and feelings during specific situations and a
coach helps establish a development plan
Channel - ANSWER-Means of passing information from sender to recipient, such
as via face-to-face meeting or telephone calls
Code of Ethics - ANSWER-Guide that publicly sets out an organization's key
values and ethical obligations
Coercive power - ANSWER-Ability to take something away or punish someone
for noncompliance
Communication - ANSWER-Sharing understanding and meanings via oral,
nonverbal, and written forms
Communication Style - ANSWER-Dominant way in which an individual interacts
and exchanges information with others
Consideration - ANSWER-The relationship oriented between behaviors of a leader
Corporate Culture - ANSWER-The attitudes, values, and standards of behavior
that distinguishes one organization form another
2
100+ QUESTIONS AND CORRECT DETAILED ANSWERS
|ALREADY GRADED A+
Ability - ANSWER-Possession of the means to do something
Active Listening - ANSWER-Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - ANSWER-Forceful communication style often
carried out in a loud and hostile manner
Assertive communicator - ANSWER-Productive communication style used by
those who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - ANSWER-A theory holding that (1)
Individuals are attracted to organization whose members are similar to themselves
in terms of personality, values, interests and other attribute; (2) organizations are
more likely to select those who possess knowledge, skills, and abilities similar to
the ones their existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
Attrition - ANSWER-The unpredictable and uncontrollable but normal reduction
of work force due to resignations, retirement, sickness, or death
Autocratic Style - ANSWER-Leadership style that keeps close control over
subordinates and does not seek much input from others
1
, Barrier to Effective Communication - ANSWER-Factor that prevents the receiver
from receiving and understanding the message accurately
Behavioral Event Interviews - ANSWER-Guided interview questions where
individuals describe their thoughts and feelings during specific situations and a
coach helps establish a development plan
Channel - ANSWER-Means of passing information from sender to recipient, such
as via face-to-face meeting or telephone calls
Code of Ethics - ANSWER-Guide that publicly sets out an organization's key
values and ethical obligations
Coercive power - ANSWER-Ability to take something away or punish someone
for noncompliance
Communication - ANSWER-Sharing understanding and meanings via oral,
nonverbal, and written forms
Communication Style - ANSWER-Dominant way in which an individual interacts
and exchanges information with others
Consideration - ANSWER-The relationship oriented between behaviors of a leader
Corporate Culture - ANSWER-The attitudes, values, and standards of behavior
that distinguishes one organization form another
2
