MHA 702 EXAM 7 LATEST ACTUAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS

MHA 702 EXAM 7 LATEST ACTUAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS A social media policy should cover - Answer- Disclosure of confidential business information Complaints about business customers/clients disparaging comments about the business or how it is operated Harassment, intimidation, or other criticism of fellow employees If a union is present, interactions with employees are governed by a contract - Answer- Also known as a collective bargaining agreement The National Labor Relations Act (NLRA-1935) - Answer- Commonly known as the Wagner Act, is the basis of most labor laws in the U.S. Violations are defined as - Answer- Unfair labor practices Unions can be removed through a legal process known as - Answer- Decertification Reasons to seek a union - Answer- Mounting healthcare costs Layoffs Fiscal belt-tightening Economics alone will promote interest in a union - Answer- Only if the economic disparity is dramatic Why organizations try to avoid unions - Answer- To preserve greater latitude in operations & managing employees Unions increase the cost of doing business that is borne by consumers The cost of labor relations staff can be considerable Unions add costs and effort to management but do not produce revenue Realigns communication relationships Employees are unlikely to turn to a union if - Answer- They are treated fairly Health with openly and honestly provided salaries & benefits comparable to those in the local community The most effective way to prevent a union from organizing - Answer- Is to create & maintain a work environment in which employees do not feel the need for such representation First line managers believe that the first indication of union organizing activity consists of - Answer- Passing out literature around the facility and around employee entrances Before leaflets appear - Answer- A union would have already spent several weeks reviewing a facility and assessing its chances for success. When employees who never before associated with each other seem close or secretive - Answer- It can mean they share a common interest in a union Employees from other departments visiting workers during breaks or other personal time - Answer- Are often internal organizers promoting union representation After an election petition arrives - Answer- Managers work with legal counsel and HR to develop a strategy for coping The NLRA guarantees employers and unions the right to campaign actively during an organizing drive within specified limits - Answer- A union has the right to explain its advantages to employees and convince them to vote for union representation. The employer has the right to try to convince employees that they are better off without the unions presence Many unions are known for not providing full disclosure - Answer- True, the often neglect to mention the disadvantages of union membership. Labor laws allow an organization to replace an employee who goes on strike for economic reasons - Answer- These replacements are permanent despite any promises organizers make, no union can force an employer to pay more than it is willing or able to pay in wages or benefits. Actions Manager Can Take against unions - Answer- Can listen to information provided voluntarily Express opinions to employees Describe the advantages of remaining union free Discuss what is known about the particular union Compare existing wages and benefits to unionized facilities Note that union contracts forbid employees from discussing certain problems directly with managers In some states union contract requires membership as a condition of continued employment Actions Manager Cannot Take against unions - Answer- Cannot threaten (termination pay cuts, etc.), make promises (pay increases), or interrogate employees during union organizing Organizations cannot threaten to close if the union is successful Cannot ask about how they intend to vote Cannot ask prospective employees about past or present union affiliation On Election Day - Answer- Managers cannot hold group meetings during work time at which employees are obligated to hear antiunion meetings. Managers may continue to speak individually with employees and pass out printed information. The safest approach for management - Answer- Is to refrain from active campaigning on Election Day A union that loses an election - Answer- May not try with the same employer again for a full year