Comprehensive ITIL® Actual Exam
2026/2027| Foundation Glossary for
Service Management| All 230 Questions
With Correct Accurate Answers (Brand
New!!)
Business Impact Analysis (BIA) - ANSWER✔️-A key activity in the practice of
service continuity management that identifies vital business functions and their
dependencies.
Business Relationship Manager (BRM) - ANSWER✔️-A role responsible for
maintaining good relationships with one or more internal customers.
capability - ANSWER✔️-The ability of an organization, person, process,
application, configuration item, or IT service to carry out an activity.
capacity and performance management practice - ANSWER✔️-The practice of
ensuring that services achieve agreed and expected performance levels, satisfying
current and future demand in a cost-effective way.
change - ANSWER✔️-The addition, modification, or removal of anything that
could have a direct or indirect effect on products and services.
change authority - ANSWER✔️-A person or group responsible for authorizing a
change.
change enablement practice - ANSWER✔️-The practice of ensuring that risks are
properly assessed, authorizing changes to proceed and managing a change schedule
in order to maximize the number of successful service and product changes.
change model - ANSWER✔️-A repeatable approach to the management of a
particular type of change.
,change schedule - ANSWER✔️-A calendar that shows planned and historical
changes.
cloud computing - ANSWER✔️-A model for enabling on-demand network access
to a shared pool of configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction.
complexity thinking - ANSWER✔️-An approach to analysis and decision-making
based on the recognition and understanding of the various levels of complexity
inherent in the systems and the context in which they operate.
compliance - ANSWER✔️-The act and result of ensuring that a standard or set of
guidelines is followed, or that proper, consistent accounting or other practices are
being employed.
confidentiality - ANSWER✔️-A security objective that ensures information is not
made available or disclosed to unauthorized entities.
configuration - ANSWER✔️-An arrangement of Configuration Items (CIs) or
other resources that work together to deliver a product or service.
Configuration Item (CI) - ANSWER✔️-Any product, service, or component that is
within scope of the configuration management practice.
Configuration Management Database (CMDB) - ANSWER✔️-A database used to
store configuration records throughout their lifecycle.
Configuration Management System (CMS) - ANSWER✔️-A set of tools, data, and
information that is used to support service configuration management.
configuration record - ANSWER✔️-A record containing the details of a
Configuration Item (CI).
continual improvement - ANSWER✔️-A recurring organizational activity
performed at all levels of an organization to ensure that the organization
continually meets stakeholders' expectations.
, Continual Improvement Model - ANSWER✔️-A model which provides
organizations with a structured approach to planning and implementing
improvements.
continual improvement practice - ANSWER✔️-The practice of aligning an
organization's practices and services with changing business needs through the
ongoing identification and improvement of all elements involved in the effective
management of products and services.
continuous delivery - ANSWER✔️-A set of techniques and tools that enables
software updates to be deployed to production at any time.
continuous deployment - ANSWER✔️-A set of techniques and tools that enables
every change that passes automated tests to be automatically deployed to
production without additional authorization.
continuous integration - ANSWER✔️-A set of techniques and tools that enables
developers to frequently merge their code changes into a central repository,
followed by automated builds and tests.
core value stream - ANSWER✔️-A value stream that enables value for consumers
in a form intended by the organization's operating model.
acceptance criteria - ANSWER✔️-A list of minimum requirements that a service
or service component must meet for it to be acceptable to key stakeholders.
architecture management practice - ANSWER✔️-The practice of providing an
understanding of all the different elements that make up an organization and how
those elements relate to one another.
architecture principles - ANSWER✔️-A set of norms and rules for the use and
deployment of all resources and assets across an organization.
asset register - ANSWER✔️-A database or list of assets, capturing key attributes
such as ownership and financial value.
availability - ANSWER✔️-The ability of an IT service or other configuration item
to perform its agreed function when required.
2026/2027| Foundation Glossary for
Service Management| All 230 Questions
With Correct Accurate Answers (Brand
New!!)
Business Impact Analysis (BIA) - ANSWER✔️-A key activity in the practice of
service continuity management that identifies vital business functions and their
dependencies.
Business Relationship Manager (BRM) - ANSWER✔️-A role responsible for
maintaining good relationships with one or more internal customers.
capability - ANSWER✔️-The ability of an organization, person, process,
application, configuration item, or IT service to carry out an activity.
capacity and performance management practice - ANSWER✔️-The practice of
ensuring that services achieve agreed and expected performance levels, satisfying
current and future demand in a cost-effective way.
change - ANSWER✔️-The addition, modification, or removal of anything that
could have a direct or indirect effect on products and services.
change authority - ANSWER✔️-A person or group responsible for authorizing a
change.
change enablement practice - ANSWER✔️-The practice of ensuring that risks are
properly assessed, authorizing changes to proceed and managing a change schedule
in order to maximize the number of successful service and product changes.
change model - ANSWER✔️-A repeatable approach to the management of a
particular type of change.
,change schedule - ANSWER✔️-A calendar that shows planned and historical
changes.
cloud computing - ANSWER✔️-A model for enabling on-demand network access
to a shared pool of configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction.
complexity thinking - ANSWER✔️-An approach to analysis and decision-making
based on the recognition and understanding of the various levels of complexity
inherent in the systems and the context in which they operate.
compliance - ANSWER✔️-The act and result of ensuring that a standard or set of
guidelines is followed, or that proper, consistent accounting or other practices are
being employed.
confidentiality - ANSWER✔️-A security objective that ensures information is not
made available or disclosed to unauthorized entities.
configuration - ANSWER✔️-An arrangement of Configuration Items (CIs) or
other resources that work together to deliver a product or service.
Configuration Item (CI) - ANSWER✔️-Any product, service, or component that is
within scope of the configuration management practice.
Configuration Management Database (CMDB) - ANSWER✔️-A database used to
store configuration records throughout their lifecycle.
Configuration Management System (CMS) - ANSWER✔️-A set of tools, data, and
information that is used to support service configuration management.
configuration record - ANSWER✔️-A record containing the details of a
Configuration Item (CI).
continual improvement - ANSWER✔️-A recurring organizational activity
performed at all levels of an organization to ensure that the organization
continually meets stakeholders' expectations.
, Continual Improvement Model - ANSWER✔️-A model which provides
organizations with a structured approach to planning and implementing
improvements.
continual improvement practice - ANSWER✔️-The practice of aligning an
organization's practices and services with changing business needs through the
ongoing identification and improvement of all elements involved in the effective
management of products and services.
continuous delivery - ANSWER✔️-A set of techniques and tools that enables
software updates to be deployed to production at any time.
continuous deployment - ANSWER✔️-A set of techniques and tools that enables
every change that passes automated tests to be automatically deployed to
production without additional authorization.
continuous integration - ANSWER✔️-A set of techniques and tools that enables
developers to frequently merge their code changes into a central repository,
followed by automated builds and tests.
core value stream - ANSWER✔️-A value stream that enables value for consumers
in a form intended by the organization's operating model.
acceptance criteria - ANSWER✔️-A list of minimum requirements that a service
or service component must meet for it to be acceptable to key stakeholders.
architecture management practice - ANSWER✔️-The practice of providing an
understanding of all the different elements that make up an organization and how
those elements relate to one another.
architecture principles - ANSWER✔️-A set of norms and rules for the use and
deployment of all resources and assets across an organization.
asset register - ANSWER✔️-A database or list of assets, capturing key attributes
such as ownership and financial value.
availability - ANSWER✔️-The ability of an IT service or other configuration item
to perform its agreed function when required.
