RRM3 D268 Task 2 TEMPLATE 22 22 22 22
Instructions: Complete and submit this document as your Task 2 for D268.
22 22 22 22 22 22 22 22 22 22 22
Instructions for Section A: 22 22 22
First, watch the “Workplace Conflict” video. Then, analyze the video’s
22 22 22 22 22 22 22 22 22
interaction by doing the following:
22 22 22 22 22
Tip: See Section 2 (The Art of Conflict Management and Professional
22 22 22 22 22 22 22 22 22 22
Conversations) Lesson 4 for information on interpersonal
22 22 22 22 22 22 22
communication behaviors.
22 22
A1. For each character
22 Write about Raymond here.
22 22 22 22 22 2 2
(i.e., Raymond & Jenna)
22 22
Raymond starts the conversation with his 22 22
22 22 22 22 22
you observed in the video,
22 22
arms crossed and with an argumentative 22 22 22
22 22 22 22 22 22
identify 1 or 2
22
tone. He continues that throughout.
22 22 22
22 22 22 22 22
interpersonal
22
communication behaviors
22 22
that escalated the conflict.
Write about Jenna here.
22 22 22 22
See Section 2: Lessons
22 22 22 2 2
22 22 22 22
4.2-4.5 Managing
22
Jenna becomes defensive after Raymond
22
22 22 22 22
Conflict: Interpersonal
22
blames her department and says he is
22
22 22 22 22 22 22 22
Conflict.
22
implying something that was not stated. 22 22 22 22 22 22
Note: The interpersonal 22 22
communicationbehaviors
22 2
could be verbal or
22 22 22 22
nonverbal.
22
A1A. How did 2 2 22 Write about Raymond here. 22 22 22
2Raymond’s and Jenna’s
2 22 22 Raymond came into the conversation with an 22 22 22 22 22 22
behaviors in A1 escalate
22 22 22 22 argumentative tone and showed that with his
22 22 22 22 22 22 22
the conflict? Describe
22 22 2 2 crossed arms as well. That stance showed
22 22 22 22 22 22 22
how each of the identified
22 22 22 22 22 throughout the conversation with him blaming
22 22 22 22 22 22
behaviors in A1 escalated
22 22 22 22 Jenna and not trying to discuss how they can
22 22 22 22 22 22 22 22 22
the conflict.
22 22 work together, which escalated the
22 22 22 22 22
conversation.
22
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22 22 22 22
, Write about Jenna here. 22 22 22
Jenna gets defensive and starts to argue 22 22 22 22 22 22
back. She starts out more open to a
22 22 22 22 22 22 22 22
discussion, but then closes off and argues
22 22 22 22 22 22 22
when Raymond continues to blame her
22 22 22 22 22 22
department. This escalates the conversation 22 22 22 22
further.
22
A2. For each of the
22 22 22 22 Write about Raymond here. 22 22 22
interpersonal
22 Raymond could have approached the 22 22 22 22
communicationbehaviors
22 2 conversation with a more open mind. Instead of
22 22 22 22 22 22 22 22
identified in prompt A1,
22 22 22 22 crossing his arms from the start he could have
22 22 22 22 22 22 22 22 22
provide an alternative
22 22 22 had more open body language.
22 22 22 22 22
communication behavior
22 22
that could have been
22 22 22 22
used to de-escalate the
22 22 22 22
conflict.
22
Write about Jenna here. 22 22 22
Note: The interpersonal
22 22
Instead of getting defensive Jenna could have 22 22 22 22 22 22
communicationbehaviors
22 2
kept her positivity up. She could have talked
22 22 22 22 22 22 22 22
could be verbal or
22 22 22 22
to Raymond more about the problems he is
22 22 22 22 22 22 22 22
nonverbal.
22
facing and how they could possibly be solved.
22 22 22 22 22 22 22 22
A2A. Describe how each
22 22 22 Write about Raymond here. 22 22 22
of the identified behaviors
22 22 22 22 If Raymond came into the conversation with a
22 22 22 22 22 22 2 2
in prompt A2 could have
22 22 22 22 22 more open mind and without just blaming
22 22 22 22 22 22 22
been used to de-escalate
22 22 22 22 everyone else, then the conversation could
22 22 22 22 22 22
the conflict.
22 22 have gone smoother. They could have a
22 22 22 22 22 22 22
mutual discussion on how they can help each
22 22 22 22 22 22 22 22
other to solve these problems.
22 22 22 22 22
Write about Jenna here. 22 22 22
If Jenna did not get so defensive with Raymond
22 22 22 22 22 22 22 22
blaming her department, she could have had
22 22 22 22 22 22 22
the potential to de-escalate by sympathizing
22 22 22 22 22 22
with Raymond. Then they could have mutually
22 22 22 22 22 22 22
discussed a resolution.
22 22 22
Downloaded by Brylle Praise ()
22 22 22 22
Instructions: Complete and submit this document as your Task 2 for D268.
22 22 22 22 22 22 22 22 22 22 22
Instructions for Section A: 22 22 22
First, watch the “Workplace Conflict” video. Then, analyze the video’s
22 22 22 22 22 22 22 22 22
interaction by doing the following:
22 22 22 22 22
Tip: See Section 2 (The Art of Conflict Management and Professional
22 22 22 22 22 22 22 22 22 22
Conversations) Lesson 4 for information on interpersonal
22 22 22 22 22 22 22
communication behaviors.
22 22
A1. For each character
22 Write about Raymond here.
22 22 22 22 22 2 2
(i.e., Raymond & Jenna)
22 22
Raymond starts the conversation with his 22 22
22 22 22 22 22
you observed in the video,
22 22
arms crossed and with an argumentative 22 22 22
22 22 22 22 22 22
identify 1 or 2
22
tone. He continues that throughout.
22 22 22
22 22 22 22 22
interpersonal
22
communication behaviors
22 22
that escalated the conflict.
Write about Jenna here.
22 22 22 22
See Section 2: Lessons
22 22 22 2 2
22 22 22 22
4.2-4.5 Managing
22
Jenna becomes defensive after Raymond
22
22 22 22 22
Conflict: Interpersonal
22
blames her department and says he is
22
22 22 22 22 22 22 22
Conflict.
22
implying something that was not stated. 22 22 22 22 22 22
Note: The interpersonal 22 22
communicationbehaviors
22 2
could be verbal or
22 22 22 22
nonverbal.
22
A1A. How did 2 2 22 Write about Raymond here. 22 22 22
2Raymond’s and Jenna’s
2 22 22 Raymond came into the conversation with an 22 22 22 22 22 22
behaviors in A1 escalate
22 22 22 22 argumentative tone and showed that with his
22 22 22 22 22 22 22
the conflict? Describe
22 22 2 2 crossed arms as well. That stance showed
22 22 22 22 22 22 22
how each of the identified
22 22 22 22 22 throughout the conversation with him blaming
22 22 22 22 22 22
behaviors in A1 escalated
22 22 22 22 Jenna and not trying to discuss how they can
22 22 22 22 22 22 22 22 22
the conflict.
22 22 work together, which escalated the
22 22 22 22 22
conversation.
22
Downloaded by Brylle Praise ()
22 22 22 22
, Write about Jenna here. 22 22 22
Jenna gets defensive and starts to argue 22 22 22 22 22 22
back. She starts out more open to a
22 22 22 22 22 22 22 22
discussion, but then closes off and argues
22 22 22 22 22 22 22
when Raymond continues to blame her
22 22 22 22 22 22
department. This escalates the conversation 22 22 22 22
further.
22
A2. For each of the
22 22 22 22 Write about Raymond here. 22 22 22
interpersonal
22 Raymond could have approached the 22 22 22 22
communicationbehaviors
22 2 conversation with a more open mind. Instead of
22 22 22 22 22 22 22 22
identified in prompt A1,
22 22 22 22 crossing his arms from the start he could have
22 22 22 22 22 22 22 22 22
provide an alternative
22 22 22 had more open body language.
22 22 22 22 22
communication behavior
22 22
that could have been
22 22 22 22
used to de-escalate the
22 22 22 22
conflict.
22
Write about Jenna here. 22 22 22
Note: The interpersonal
22 22
Instead of getting defensive Jenna could have 22 22 22 22 22 22
communicationbehaviors
22 2
kept her positivity up. She could have talked
22 22 22 22 22 22 22 22
could be verbal or
22 22 22 22
to Raymond more about the problems he is
22 22 22 22 22 22 22 22
nonverbal.
22
facing and how they could possibly be solved.
22 22 22 22 22 22 22 22
A2A. Describe how each
22 22 22 Write about Raymond here. 22 22 22
of the identified behaviors
22 22 22 22 If Raymond came into the conversation with a
22 22 22 22 22 22 2 2
in prompt A2 could have
22 22 22 22 22 more open mind and without just blaming
22 22 22 22 22 22 22
been used to de-escalate
22 22 22 22 everyone else, then the conversation could
22 22 22 22 22 22
the conflict.
22 22 have gone smoother. They could have a
22 22 22 22 22 22 22
mutual discussion on how they can help each
22 22 22 22 22 22 22 22
other to solve these problems.
22 22 22 22 22
Write about Jenna here. 22 22 22
If Jenna did not get so defensive with Raymond
22 22 22 22 22 22 22 22
blaming her department, she could have had
22 22 22 22 22 22 22
the potential to de-escalate by sympathizing
22 22 22 22 22 22
with Raymond. Then they could have mutually
22 22 22 22 22 22 22
discussed a resolution.
22 22 22
Downloaded by Brylle Praise ()
22 22 22 22
