Wellcare - 2026 Certifications with correct answers 100%

Wellcare - 2026 Certifications with correct answers 100% All contracted brokers/agents are required to review, agree, and adhere to Centene's Business Ethics and Code of Conduct Policy - Correct Answer True Aunnually, brokers are required to complete a Wellcare Contract Recertification case in: - Correct Answer Centene Workbench (CWB) Brokers and agents may be investigated for non-compliant behavior based on any of the following activities EXCEPT: - Correct Answer Yelp review Brokers/agents must inform Wellcare of all marketing/sales events at which plans or materials will be presented or distributed. This includes: - Correct Answer Both Formal and Informal Events Marketing/sales events are prohibited from taking place within ___ of an educational event in the same location. - Correct Answer 12 Hours A Business Reply Card (BRC) or a request to receive additional information is valid for 24 months following the date of the beneficiary's signature date or the date of the beneficiary's initial request for information. - Correct Answer False A Scope of Appointment (SOA) for the products indicated is active _____ from the beneficiary signature date. - Correct Answer 12 months A completed Scope of Appointment, signed or accepted, is required within 3 days of a sales appointment. - Correct Answer False Agents & brokers must discuss a CMS-developed list of items during the marketing and sale of MA or Part D plans at the end of the enrollment process. - Correct Answer False Confirm you have the members current __________ in our systems to ensure they receive resources timely throughout and beyond their onboarding journey - Correct Answer Both A and C: Mobile phone number Email address Members have access to the online self-service Member Portal______. - Correct Answer 24/7 Grievance requests, or any evidence concerning a grievance must be filed orally or in writing no later than _____ calendar days from the date of the event or the date the member is made aware of the issue. - Correct Answer 60 Getting members to see their PCP helps ensure they establish a relationship for continuity of care purposes and better management of chronic conditions. - Correct Answer True The member's __________ provides physicians with a summary of their health and wellness and allows them to identify risks and opportunities. - Correct Answer Health Risk Assessment (HRA) The HRA can be completed at any time during the enrollment process - Correct Answer False A reported non-compliant behavior investigation that results in a ____ disposition is one where the investigation produced evidence that the alleged misconduct occurred. - Correct Answer Founded Annually, brokers are required to complete a Wellcare Contract Recertification case in: - Correct Answer C. Centene Workbench (CWB) As part of Centene's Ethics and Compliance program, Centene requires all contracted brokers/agents to review, agree, and adhere to Centene's Business Ethics and Code of Conduct Policy. - Correct Answer True Disciplinary actions stemming from the result of a reported allegation are always progressive. - Correct Answer False Content and materials that include plan comparisons, cost-sharing, or rewards and incentives do not require Centers for Medicare & Medicaid Services (CMS) submission. - Correct Answer False The Third-Party Marketing Organization (TPMO) disclaimer must be used by any TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan provider. - Correct Answer True ____ are designed to inform the people that attend about Medicare Advantage, Prescription Drug, or other Medicare programs without going into the specifics of a particular carrier. - Correct Answer C. Educational Events At ____, brokers/agents offer plan information upon request only while at a table, booth, kiosk, or RV. - Correct Answer B. Informal Sales Events Brokers/agents can submit a support ticket online through their Centene Workbench (CWB) portal. - Correct Answer True 11. A valid exception to the 48-hour rule for Scope of Appointments (SOA) is if a beneficiary initiates an unscheduled in-person meeting or places an inbound call. - Correct Answer True An Election Period Request for Information (RFI) must be resolved within ___ calendar days, or the application will be denied. - Correct Answer A. 7 calendar days ___ have the Integrated Care Dual Eligible Special Needs Plan (D-SNP) Special Election Period (SEP) available to them. - Correct Answer A. Full-benefit dua