Latest Smart Serve Exam Questions
and Answers | Verified | A+
• Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
✓✓►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
• Select all that apply.
Which of the following indicates that an I.D. may have been tampered
with? -✓✓►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
• It is important to let your co-workers and manager know if you have
given a customer which rating? -✓✓Yellow or Red
• If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC? -✓✓A young, physically fit male.
• Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time? -✓✓A young, lean man.
• The Traffic Light System is a helpful way to: -✓✓Decide whether to
serve, slow down, or stop service to a customer.
• Why is it important for you to know the features of all accepted forms
of I.D.? -✓✓It's everyone's job in a licensed establishment to ensure that
underage customers are not served alcohol.
, It's hard to identify a fake I.D. if you don't know the distinguishing
features.
Serving an underage customer can lead to criminal charges for you and
your employer.
►All of the above.
• Select all that apply.
Which of the following statements are true about the Ontario Health
Card as a form of age identification? -✓✓►By law, no one can be
required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health
Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at
your discretion.
• John attends a work reception held at a restaurant. The bartender
notices John taking many drinks from the trays being carried around.
When John knocks over a tray of drinks, the restaurant's manager
suggests that John call it a night and offers to get him a taxi. John's boss
intervenes and says that she will make sure that John gets home safely.
John somehow leaves without anyone noticing and crashes his car a few
blocks away. Who can be held liable? -✓✓Bartender, licensee, and
manager.
• Select all that apply.
Which of the following are illegal under the Liquor Licence and Control
Act, 2019? -✓✓►Allowing guests who smoke to take their drink with
them outside of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
• Select all that apply.
What does Duty of Care mean? -✓✓►Servers must not serve a
customer to the point of intoxication.
and Answers | Verified | A+
• Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
✓✓►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
• Select all that apply.
Which of the following indicates that an I.D. may have been tampered
with? -✓✓►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
• It is important to let your co-workers and manager know if you have
given a customer which rating? -✓✓Yellow or Red
• If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC? -✓✓A young, physically fit male.
• Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time? -✓✓A young, lean man.
• The Traffic Light System is a helpful way to: -✓✓Decide whether to
serve, slow down, or stop service to a customer.
• Why is it important for you to know the features of all accepted forms
of I.D.? -✓✓It's everyone's job in a licensed establishment to ensure that
underage customers are not served alcohol.
, It's hard to identify a fake I.D. if you don't know the distinguishing
features.
Serving an underage customer can lead to criminal charges for you and
your employer.
►All of the above.
• Select all that apply.
Which of the following statements are true about the Ontario Health
Card as a form of age identification? -✓✓►By law, no one can be
required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health
Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at
your discretion.
• John attends a work reception held at a restaurant. The bartender
notices John taking many drinks from the trays being carried around.
When John knocks over a tray of drinks, the restaurant's manager
suggests that John call it a night and offers to get him a taxi. John's boss
intervenes and says that she will make sure that John gets home safely.
John somehow leaves without anyone noticing and crashes his car a few
blocks away. Who can be held liable? -✓✓Bartender, licensee, and
manager.
• Select all that apply.
Which of the following are illegal under the Liquor Licence and Control
Act, 2019? -✓✓►Allowing guests who smoke to take their drink with
them outside of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
• Select all that apply.
What does Duty of Care mean? -✓✓►Servers must not serve a
customer to the point of intoxication.
