APCO (All Modules) with all Correct & 100% Verified
Answers |Latest Update |Already Graded A+
PSAP stands for what? ✔Correct Answer-Public Safety Answering Point
What is described by what you do, who you are and how others perceive you? ✔Correct
Answer-Professional
__________ is an individuals personal, professional and organizational rules of conduct.
✔Correct Answer-Ethics
__________ defines the relationship between frontline telecommunicators, supervisors and
managers. ✔Correct Answer-PSAP Chain Of Command
Categories of Basic Telecommunications ✔Correct Answer-Law Enforcement Communications,
Fire Service Communications, Emergency Medical Service Communications
4 primary functions of public safety communications systems ✔Correct Answer-the public,
between members of the same agency, between public safety agencies, between public safety
agencies and support service entities.
What is Mutual Aid? ✔Correct Answer-a process of supplying supplemental personnel,
equipment or other resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response.
What is the difference between a Policy and Procedure? ✔Correct Answer-policy is a guide to
thinking, procedure is a guide in action.
It is imperative that telecommunications understand __________________ and learn how to
apply these without face to face. ✔Correct Answer-elements of effective communication
What is the communication cycle? ✔Correct Answer-sender, receiver, message, medium,
context and feedback.
What is Active Listening? ✔Correct Answer-Demonstrating an interest and understanding in
what is being said through staying focused, asking questions, listening for the main point and
listening for the rationale behind what is being said.
What is Nonverbal Attending? ✔Correct Answer-Physically signaling that you are listening
What are open-ended questions? ✔Correct Answer-a questions requiring more than just a
"yes" or "no" answer
, What is reflecting feelings? ✔Correct Answer-repeating in a short declarative statement the
emotions or feelings that the sender is communicating.
What are observations? ✔Correct Answer-what we see and hear
What are some caller expectations? ✔Correct Answer-expecting to talk to a trained
professional, be treated with courtesy and talk to someone with authority.
What are QA/QI programs? ✔Correct Answer-all actions taken to ensure the standards and
procedures are met and followed.
When, what type and what line can a call come in? ✔Correct Answer-Any type on any line at
any time.
Should you give legal advice? ✔Correct Answer-Never
Always what before ending the call? ✔Correct Answer-Verify location
What's the most important W? ✔Correct Answer-Where!
What is critical to the decision making process of responding units? ✔Correct Answer-
accurate description of the weapon
Record facts when and never leave details to what? ✔Correct Answer-when they are received
and to memory
CYMBALS ✔Correct Answer-Color, Year, Make/Model, Body Style, Additional, License, State
How to calm an emotional caller? ✔Correct Answer-persistent repetition, repeat your request
the same way.
What are guide cards? ✔Correct Answer-they provide questions for telecommunicators to use
for obtaining portent info, analyzing incidents and determining response levels.
What is VoIP (Voice over Internet Protocol)? ✔Correct Answer-A type of software that allows
you to have a real time voice and video conversations.
What does enhanced 911 do? ✔Correct Answer-automatically provides the callers telephone
number and address
What's ANI? ✔Correct Answer-the telephone number of the caller
What's ALI? ✔Correct Answer-location/address of the caller
Answers |Latest Update |Already Graded A+
PSAP stands for what? ✔Correct Answer-Public Safety Answering Point
What is described by what you do, who you are and how others perceive you? ✔Correct
Answer-Professional
__________ is an individuals personal, professional and organizational rules of conduct.
✔Correct Answer-Ethics
__________ defines the relationship between frontline telecommunicators, supervisors and
managers. ✔Correct Answer-PSAP Chain Of Command
Categories of Basic Telecommunications ✔Correct Answer-Law Enforcement Communications,
Fire Service Communications, Emergency Medical Service Communications
4 primary functions of public safety communications systems ✔Correct Answer-the public,
between members of the same agency, between public safety agencies, between public safety
agencies and support service entities.
What is Mutual Aid? ✔Correct Answer-a process of supplying supplemental personnel,
equipment or other resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response.
What is the difference between a Policy and Procedure? ✔Correct Answer-policy is a guide to
thinking, procedure is a guide in action.
It is imperative that telecommunications understand __________________ and learn how to
apply these without face to face. ✔Correct Answer-elements of effective communication
What is the communication cycle? ✔Correct Answer-sender, receiver, message, medium,
context and feedback.
What is Active Listening? ✔Correct Answer-Demonstrating an interest and understanding in
what is being said through staying focused, asking questions, listening for the main point and
listening for the rationale behind what is being said.
What is Nonverbal Attending? ✔Correct Answer-Physically signaling that you are listening
What are open-ended questions? ✔Correct Answer-a questions requiring more than just a
"yes" or "no" answer
, What is reflecting feelings? ✔Correct Answer-repeating in a short declarative statement the
emotions or feelings that the sender is communicating.
What are observations? ✔Correct Answer-what we see and hear
What are some caller expectations? ✔Correct Answer-expecting to talk to a trained
professional, be treated with courtesy and talk to someone with authority.
What are QA/QI programs? ✔Correct Answer-all actions taken to ensure the standards and
procedures are met and followed.
When, what type and what line can a call come in? ✔Correct Answer-Any type on any line at
any time.
Should you give legal advice? ✔Correct Answer-Never
Always what before ending the call? ✔Correct Answer-Verify location
What's the most important W? ✔Correct Answer-Where!
What is critical to the decision making process of responding units? ✔Correct Answer-
accurate description of the weapon
Record facts when and never leave details to what? ✔Correct Answer-when they are received
and to memory
CYMBALS ✔Correct Answer-Color, Year, Make/Model, Body Style, Additional, License, State
How to calm an emotional caller? ✔Correct Answer-persistent repetition, repeat your request
the same way.
What are guide cards? ✔Correct Answer-they provide questions for telecommunicators to use
for obtaining portent info, analyzing incidents and determining response levels.
What is VoIP (Voice over Internet Protocol)? ✔Correct Answer-A type of software that allows
you to have a real time voice and video conversations.
What does enhanced 911 do? ✔Correct Answer-automatically provides the callers telephone
number and address
What's ANI? ✔Correct Answer-the telephone number of the caller
What's ALI? ✔Correct Answer-location/address of the caller
