APCO Public Safety Telecommunicator Exam with all
correct & 100% verified answers |latest update |already
Graded A+
T or F
Emergency calls can come in on any line? ✔Correct Answer-TRUE
T or F
Attempt to provide the caller with alternatives, suggest other options, but never give legal
advice. ✔Correct Answer-TRUE
The most important information we need to obtain from the caller is ______ since no other
information will be helpful without the ________. ✔Correct Answer-Location, location
The acronym ______ is used to obtain information on vehicles. ✔Correct Answer-Cymbals
Verify the ______ before ending the call to make sure you have the correct information.
✔Correct Answer-Address
An accurate description of ______ is critical information for response units. ✔Correct Answer-
Weapons
Record facts as they are received. Never rely on ______. ✔Correct Answer-Memory
A technique to calm a hysterical caller is ________. ✔Correct Answer-Persistent Repetition
Good ______ means treating callers with diligence, consideration and respect. ✔Correct
Answer-Customer Service
Sending brief messages such as "oh I see", "of course" ... are examples of ______
communications. ✔Correct Answer-Non-verbal
A question that cannot be answered "yes" or "no" is a/an ________ ✔Correct Answer-Open
Ended Question
_______ is a brief restatement of the sender's main points in your own words. ✔Correct
Answer-Paraphrasing
________ are based on assumptions. ✔Correct Answer-Inference
, ___________ are based on facts. ✔Correct Answer-Observations
________ is repeating in a short declarative statement the emotions or feelings the sender is
communicating. ✔Correct Answer-Reflective Feelings
The 5 components of the communications cycle are: ✔Correct Answer-a. Sender
b. Receiver
c. Message
d. Medium
e. Feedback
__________ involves demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point and listening for the rationale
behind what is being said. ✔Correct Answer-Active Listening
Physically signaling that you are listening is called ______ ✔Correct Answer-Non-verbal
Attending
PSAP is the acronym for:
a. Public Safety Access Point
b. Public Safety Acceptance Point
c. Public Safety Answering Point
d. Public Safety Accessory Point ✔Correct Answer-C. Public Safety Answering Point
______ involves an individual's personal, professional and organizational rules of conduct. It
includes opinions and feelings about certain manners and behavior. ✔Correct Answer-Ethics
______ is defined by who you are, what you do and how others perceive you? ✔Correct
Answer-Professionalism
The 3 primary fields of public safety communications are: ✔Correct Answer-1. Law
Enforcement
2. Fire Services
3. EMS
PSAP informational resources are such things as: ✔Correct Answer-- Mapbook
- Telephone Book
- CAD (Computer Aided Dispatch)
- Internet Search Engine
- Cross Reference & City Directory
-Other Resources
correct & 100% verified answers |latest update |already
Graded A+
T or F
Emergency calls can come in on any line? ✔Correct Answer-TRUE
T or F
Attempt to provide the caller with alternatives, suggest other options, but never give legal
advice. ✔Correct Answer-TRUE
The most important information we need to obtain from the caller is ______ since no other
information will be helpful without the ________. ✔Correct Answer-Location, location
The acronym ______ is used to obtain information on vehicles. ✔Correct Answer-Cymbals
Verify the ______ before ending the call to make sure you have the correct information.
✔Correct Answer-Address
An accurate description of ______ is critical information for response units. ✔Correct Answer-
Weapons
Record facts as they are received. Never rely on ______. ✔Correct Answer-Memory
A technique to calm a hysterical caller is ________. ✔Correct Answer-Persistent Repetition
Good ______ means treating callers with diligence, consideration and respect. ✔Correct
Answer-Customer Service
Sending brief messages such as "oh I see", "of course" ... are examples of ______
communications. ✔Correct Answer-Non-verbal
A question that cannot be answered "yes" or "no" is a/an ________ ✔Correct Answer-Open
Ended Question
_______ is a brief restatement of the sender's main points in your own words. ✔Correct
Answer-Paraphrasing
________ are based on assumptions. ✔Correct Answer-Inference
, ___________ are based on facts. ✔Correct Answer-Observations
________ is repeating in a short declarative statement the emotions or feelings the sender is
communicating. ✔Correct Answer-Reflective Feelings
The 5 components of the communications cycle are: ✔Correct Answer-a. Sender
b. Receiver
c. Message
d. Medium
e. Feedback
__________ involves demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point and listening for the rationale
behind what is being said. ✔Correct Answer-Active Listening
Physically signaling that you are listening is called ______ ✔Correct Answer-Non-verbal
Attending
PSAP is the acronym for:
a. Public Safety Access Point
b. Public Safety Acceptance Point
c. Public Safety Answering Point
d. Public Safety Accessory Point ✔Correct Answer-C. Public Safety Answering Point
______ involves an individual's personal, professional and organizational rules of conduct. It
includes opinions and feelings about certain manners and behavior. ✔Correct Answer-Ethics
______ is defined by who you are, what you do and how others perceive you? ✔Correct
Answer-Professionalism
The 3 primary fields of public safety communications are: ✔Correct Answer-1. Law
Enforcement
2. Fire Services
3. EMS
PSAP informational resources are such things as: ✔Correct Answer-- Mapbook
- Telephone Book
- CAD (Computer Aided Dispatch)
- Internet Search Engine
- Cross Reference & City Directory
-Other Resources
