Test Bank : Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley 2024/25)latest edition graded A+

TEST BANK
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Communication in Nursing 10th Edition
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Julia Balzer Riley
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, Table of Contents +t +t



Chapter 1: Responsible, Assertive, Caring Communication in Nursing Cha
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pter 2: The Client-
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Nurse Relationship: A Helping Relationship Chapter 3: Solving Problem
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s Together
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Chapter 4: Understanding Each Other: Communication and Culture
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+t Chapter 5: Demonstrating Warmth +t +t +t



Chapter 6: Showing Respect Ch +t +t +t +t



apter 7: Being Genuine Chapter
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8: Being Empathetic Chapter 9:
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Using Self- +t



Disclosure Chapter 10: Being sp +t +t +t +t



ecific Chapter 11: Asking Quest
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ions Chapter 12: Expressing Opin
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ions Chapter 13: Using Humor
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Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapt
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er 15: Requesting Support
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Chapter 16: Overcoming Evaluation Anxiety C
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hapter 17: Working with Feedback Chapte
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r 18: Using Relaxation technique
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Chapter 19: Incorporating Imagery in Professional Practice and Self-
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Care Chapter 20 Incorporating Positive Self-Talk
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Chapter 21: Learning to Work Together in Groups
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Chapter 22: The Changing World of Electronic Communication
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+t Chapter 23: Learning Confrontation skills
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Chapter 24: Refusing Unreasonable Requests
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Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
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+t Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagu
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es Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
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Chapter 29: Communicating at the End-of-
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Life Chapter 30: Continuing the Commitmen
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,Balzer Riley: Communication in Nursing, 10th Edition
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Chapter 1: Responsible, Assertive, Caring Communication in Nursing
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Test Bank Multip+t +t




le Choice
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1. Which statement describes the affective aspect of learning effec
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tive communication strategies?
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a. “The nurse should use clear, direct statements using objective words.”
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b. “The nurse uses body language that is congruent with the verbal message.”
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c. “The nurse believes that positive communication strategies build confidence.”
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d. “The nurse practices assertive and responsible communication strategies.”
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ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning), aff
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ective aspects (feelings, values, and attitudes), and psychomotor aspects (physical capabi
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lity).Learning basic communication skills involves the cognitive domain; building confid
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ence through a belief in the value and impact of positive communication is the affective
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domain; and putting skills into action is the psychomotor domain.DIF: Comprehension R
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EF: p. 13 TOP: Integrated Process: Communication and Documentation MSC: Psychos
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ocial Integrity +t




2. The nurse manager asks the staff nurse to work an extra shift. Which response b
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y the staff nurse is assertive and based on rational beliefs?
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a. “I don’t want you upset, so I will work extra.”
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b. “Why do I always have to cover extra shifts?”
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c. “I am not able to work an extra shift.”
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d. “If you can’t find anyone else, I will do it.”
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ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids ir
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rational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness o
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r focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated Proc
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ess: Communication and Documentation MSC: Safe and Effective Care Environment: M
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anagement of Care +t +t

, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-
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hour shifts. Which statement, if made by the staff nurse, is nonassertive and may resu
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lt in a frustrated response from the nurse manager?
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a. “I want to decide the shifts for all of the other staff nurses.”
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b. “Do whatever you want. It doesn’t really matter to me.”
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c. “Thank you for offering me a choice. I prefer 12-hour shifts.”
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d. “You will never be able to give me what I really want to work.”
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ANS:B
A statement that allows others to make decisions for a person is an example of a nonasse
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rtive style of communication; the response of others to a nonassertive statement may incl
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ude disrespect, guilt, anger, or frustration. Statements that make choices for others or tha
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t are accusations are examples of aggressive styles of communication; the response of ot
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hers to an aggressive statement may include hurt, defensiveness, or humiliation. A state
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ment that allows making one’s own decisions is an example of assertive style of commu
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nication; the response of others to an assertive statement may include mutual respect.DIF
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: Analysis REF: p. 7 TOP: Integrated Process: Communication and Documentation MSC:
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Safe and Effective Care Environment: Management of Care
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4. The nurse is providing care to a patient who was admitted with heart failure. The
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patient has not been following the prescribed diet or taking the prescribed medicatio
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ns. Which type of communication approach is most important for the nurse to use wi
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th this patient to facilitate a change in self-care behavior?
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a. Authoritative, honest, and outright communication +t +t +t +t


b. Assertive, responsible, and caring communication +t +t +t +t


c. Aggressive, sympathetic, and realistic communication +t +t +t +t


d. Positive, expert, and focused communication +t +t +t +t




ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a chan
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ge in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Process: C
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ommunication and Documentation MSC: Psychosocial Integrity +t +t +t +t +t




5. Which are examples of a nurse who is communicating responsibly? (Select
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+ t all that apply)+t +t




a. The nurse uses profanity to respond to a client who is intoxicated and verbal
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ly abusive. +t


b. The nurse helps a client talk to family members about discontinuing
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chemotherapy. +t