PVC – Unit 2 Exam (Chapters 8, 10, 11), 2026 – Study guide and
practice material
What is cultural competence? - correct answer ✔✔ the continuous attempt of LPNs/LVNs to
gain the knowledge and skills that will allow them to effectively provide care for clients of
different cultures
what is culture? - correct answer ✔✔ -the way of life
-the total of the ever-changing knowledge, ideas, thoughts, beliefs, values, communication,
actions, attitudes, traditions, customs, and objects that a group of people possess and the ways
they have of doing things
-standards of behavior and sets of rules to live by
what are customs? - correct answer ✔✔ the generally accepted ways of doing things that are
common to people who share the same culture.
what is one-way communication? - correct answer ✔✔ used to give a command, as in military
service, or information with no expectation of feedback
What is two-way communication? - correct answer ✔✔ -Usual form of conversation
Each person contributes equally, and feedback is both expected and respected
what is an example of when one-way communication is effective? - correct answer ✔✔ An
imminent or real disaster
which form of communication provides a safer environment? - correct answer ✔✔ two way
communication
,what are the components of effective communication? - correct answer ✔✔ 1. Source/sender
2. Message
3. Method of transmission
4. Receiver
5. Feedback
what are factors that affect communication? - correct answer ✔✔ 1. Personal characteristics of
both the sender and receiver
2. Cultural characteristics
3. Situational influences
4. Context in which the message is sent and received
what aspects makes up personal characteristics? - correct answer ✔✔ -age
-gender
-income
-marital status
-life experiences
-attitude
-personal opinions
-bias
what do cultural characteristics involve? - correct answer ✔✔ -personal space and distance
-language and dialect
-use and meaning of touch
-values
-meaning of gestures
, -time of day
what do situational influences involve? - correct answer ✔✔ -physical state (i.e., pain)
-emotional state (i.e., anxiety) of the client and nurse
-room temperature
-interruptions
-background noises
-odors
-client privacy concerns
-environmental distractions
what does context involve? - correct answer ✔✔ the appropriateness or inappropriateness of
the communication
what are the three types of communication? - correct answer ✔✔ -Verbal communication
-Nonverbal communication
-Affective communication
the most honest communication utilizes what? - correct answer ✔✔ all three types of
communication
what are things to remember for verbal communication? - correct answer ✔✔ -know what you
can/can't discuss with patient
-slang isn't appropriate
-medical jargon isn't helpful
-some common expressions may be fine to you but not the client (ex: don't ask adult patients if
they need to "potty")
practice material
What is cultural competence? - correct answer ✔✔ the continuous attempt of LPNs/LVNs to
gain the knowledge and skills that will allow them to effectively provide care for clients of
different cultures
what is culture? - correct answer ✔✔ -the way of life
-the total of the ever-changing knowledge, ideas, thoughts, beliefs, values, communication,
actions, attitudes, traditions, customs, and objects that a group of people possess and the ways
they have of doing things
-standards of behavior and sets of rules to live by
what are customs? - correct answer ✔✔ the generally accepted ways of doing things that are
common to people who share the same culture.
what is one-way communication? - correct answer ✔✔ used to give a command, as in military
service, or information with no expectation of feedback
What is two-way communication? - correct answer ✔✔ -Usual form of conversation
Each person contributes equally, and feedback is both expected and respected
what is an example of when one-way communication is effective? - correct answer ✔✔ An
imminent or real disaster
which form of communication provides a safer environment? - correct answer ✔✔ two way
communication
,what are the components of effective communication? - correct answer ✔✔ 1. Source/sender
2. Message
3. Method of transmission
4. Receiver
5. Feedback
what are factors that affect communication? - correct answer ✔✔ 1. Personal characteristics of
both the sender and receiver
2. Cultural characteristics
3. Situational influences
4. Context in which the message is sent and received
what aspects makes up personal characteristics? - correct answer ✔✔ -age
-gender
-income
-marital status
-life experiences
-attitude
-personal opinions
-bias
what do cultural characteristics involve? - correct answer ✔✔ -personal space and distance
-language and dialect
-use and meaning of touch
-values
-meaning of gestures
, -time of day
what do situational influences involve? - correct answer ✔✔ -physical state (i.e., pain)
-emotional state (i.e., anxiety) of the client and nurse
-room temperature
-interruptions
-background noises
-odors
-client privacy concerns
-environmental distractions
what does context involve? - correct answer ✔✔ the appropriateness or inappropriateness of
the communication
what are the three types of communication? - correct answer ✔✔ -Verbal communication
-Nonverbal communication
-Affective communication
the most honest communication utilizes what? - correct answer ✔✔ all three types of
communication
what are things to remember for verbal communication? - correct answer ✔✔ -know what you
can/can't discuss with patient
-slang isn't appropriate
-medical jargon isn't helpful
-some common expressions may be fine to you but not the client (ex: don't ask adult patients if
they need to "potty")
