1
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
,Essentials of Organizational Behavior, 16e (Robbins)
+z +z +z +z +z
Chapter 1 What Is Organizational Behavior?
+z +z +z +z +z
1) The impact of what three areas are investigated in the study of Organizational Behavior?
+z +z +z +z +z +z +z +z +z +z +z +z +z
A) Profit structure, organizational complexity, and job satisfaction
+z +z +z +z +z +z
B) Individuals, profit structure, and job satisfaction +z +z +z +z +z
C) Individuals, groups, and job satisfaction +z +z +z +z
D) Groups, structure, and profit structure
+z +z +z +z
E) Individuals, groups, and structure +z +z +z
Answer: E
+z + z
Explanation: OB investigates the impact that individuals, groups, and structures have on beh
+ z +z +z +z +z +z +z +z +z +z +z +z
avior within organizations.
+z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu
+ z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
2) Which of the following is NOT a core topic of organizational behavior?
+z +z +z +z +z +z +z +z +z +z +z
A) Motivation
B) Attitude development +z
C) Conflict
D) Resource allocation +z
E) Work design +z
Answer: D
+z + z
Explanation: OB includes the core topics of motivation, leader behavior and power, interper
+ z +z +z +z +z +z +z +z +z +z +z +z
sonal communication, group structure and processes, personality, emotions, and values, attitud
+z +z +z +z +z +z +z +z +z +z
e development and perception, change processes, conflict and negotiation, and work design. It
+z +z +z +z +z +z +z +z +z +z +z +z
does not include resource allocation.
+z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu
+ z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
2
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
,3) According to a study by Monster (a global employment company), the number one m
+z +z +z +z +z +z +z +z +z +z +z +z +z
ost frequently desired skill in applicants was
+z . +z +z +z +z +z +z
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
+z + z
Explanation: Monster mined data from nearly one million market-
+ z +z +z +z +z +z +z +z
wide job postings to identify skills that were most often sought by employers. At the top of t
+z +z +z +z +z +z +z +z +z +z +z +z +z +z +z +z +z
he list was communication skills. This was also reiterated by Jeff Weiner, the CEO of Linke
+z +z +z +z +z +z +z +z +z +z +z +z +z +z +z
dIn.
Diff: 1 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
4) According to a recent large-scale survey, 58% of managers did NOT receive
+z +z +z . +z +z +z +z +z +z +z +z +z
A) pay incentives +z
B) training
C) administrative support +z
D) insurance
E) office space +z
Answer: B
+z + z
Explanation: Fifty- + z
eight percent of managers reported they had not received any training and 25% admitted they
+z +z +z +z +z +z +z +z +z +z +z +z +z +z +z
were not ready to lead others when they were given the role.
+z +z +z +z +z +z +z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
5) There is a connection between companies which have
+z +z +z +z +z +z +z +z
and their attention to organizational behavior principles.
+z +z +z +z +z +z +z
A) high turnover rates +z +z
B) specialized technical processes +z +z
C) superior financial performance +z +z
D) long-lasting CEOs +z
E) both high turnover rates and long-
+z +z +z +z +z
lasting CEOs Answer: C
+z +z + z
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
+ z +z +z +z +z +z +z +z +z +z +z
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organ
+z +z +z +z +z +z +z +z +z +z +z +z
izational behavior and attribute it to their ability to generate high financial outcomes.
+z +z +z +z +z +z +z +z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
3
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
+z +z +z +z +z +z +z +z +z +z +z +z +z +z
or within organizations.
+z +z
A) Leadership
B) Organizational strategy +z
C) Performance management +z
D) Employee relations +z
E) Organizational behavior +z
Answer: E
+z + z
Explanation: Organizational behavior is the field of study that investigates the impact t
+ z +z +z +z +z +z +z +z +z +z +z +z
hat individuals, groups, and structure have on behavior within organizations, for the purp
+z +z +z +z +z +z +z +z +z +z +z +z
ose of applying such knowledge toward improving an organization's effectiveness.
+z +z +z +z +z +z +z +z +z
Diff: 1 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
7) What are the four main activities managers engage in?
+z +z +z +z +z +z +z +z
A) Planning, budgeting, networking, hiring +z +z +z
B) Planning, organizing, leading, controlling +z +z +z
C) Controlling, innovating, hiring, quality control +z +z +z +z
D) Monitoring, scheduling, fund raising, leading +z +z +z +z
E) Interpersonal, informational, decisional, planning +z +z +z
Answer: B
+z + z
Explanation: Managers' work can be categorized into four different activities: planning, orga
+ z +z +z +z +z +z +z +z +z +z +z
nizing, leading, and controlling.
+z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
8) The ultimate goal of organizational behavior is to
+z . +z +z +z +z +z +z +z
A) better understand management+z +z
B) improve an organization's effectiveness +z +z +z
C) balance diversity +z
D) create boilerplates +z
E) replace human resources +z +z
Answer: B
+z + z
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
+ z +z +z +z +z +z +z +z +z +z +z +z
n with the ultimate goal of improving effectiveness.
+z +z +z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
4
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
,Essentials of Organizational Behavior, 16e (Robbins)
+z +z +z +z +z
Chapter 1 What Is Organizational Behavior?
+z +z +z +z +z
1) The impact of what three areas are investigated in the study of Organizational Behavior?
+z +z +z +z +z +z +z +z +z +z +z +z +z
A) Profit structure, organizational complexity, and job satisfaction
+z +z +z +z +z +z
B) Individuals, profit structure, and job satisfaction +z +z +z +z +z
C) Individuals, groups, and job satisfaction +z +z +z +z
D) Groups, structure, and profit structure
+z +z +z +z
E) Individuals, groups, and structure +z +z +z
Answer: E
+z + z
Explanation: OB investigates the impact that individuals, groups, and structures have on beh
+ z +z +z +z +z +z +z +z +z +z +z +z
avior within organizations.
+z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu
+ z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
2) Which of the following is NOT a core topic of organizational behavior?
+z +z +z +z +z +z +z +z +z +z +z
A) Motivation
B) Attitude development +z
C) Conflict
D) Resource allocation +z
E) Work design +z
Answer: D
+z + z
Explanation: OB includes the core topics of motivation, leader behavior and power, interper
+ z +z +z +z +z +z +z +z +z +z +z +z
sonal communication, group structure and processes, personality, emotions, and values, attitud
+z +z +z +z +z +z +z +z +z +z
e development and perception, change processes, conflict and negotiation, and work design. It
+z +z +z +z +z +z +z +z +z +z +z +z
does not include resource allocation.
+z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu
+ z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
2
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
,3) According to a study by Monster (a global employment company), the number one m
+z +z +z +z +z +z +z +z +z +z +z +z +z
ost frequently desired skill in applicants was
+z . +z +z +z +z +z +z
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
+z + z
Explanation: Monster mined data from nearly one million market-
+ z +z +z +z +z +z +z +z
wide job postings to identify skills that were most often sought by employers. At the top of t
+z +z +z +z +z +z +z +z +z +z +z +z +z +z +z +z +z
he list was communication skills. This was also reiterated by Jeff Weiner, the CEO of Linke
+z +z +z +z +z +z +z +z +z +z +z +z +z +z +z
dIn.
Diff: 1 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
4) According to a recent large-scale survey, 58% of managers did NOT receive
+z +z +z . +z +z +z +z +z +z +z +z +z
A) pay incentives +z
B) training
C) administrative support +z
D) insurance
E) office space +z
Answer: B
+z + z
Explanation: Fifty- + z
eight percent of managers reported they had not received any training and 25% admitted they
+z +z +z +z +z +z +z +z +z +z +z +z +z +z +z
were not ready to lead others when they were given the role.
+z +z +z +z +z +z +z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
5) There is a connection between companies which have
+z +z +z +z +z +z +z +z
and their attention to organizational behavior principles.
+z +z +z +z +z +z +z
A) high turnover rates +z +z
B) specialized technical processes +z +z
C) superior financial performance +z +z
D) long-lasting CEOs +z
E) both high turnover rates and long-
+z +z +z +z +z
lasting CEOs Answer: C
+z +z + z
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
+ z +z +z +z +z +z +z +z +z +z +z
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organ
+z +z +z +z +z +z +z +z +z +z +z +z
izational behavior and attribute it to their ability to generate high financial outcomes.
+z +z +z +z +z +z +z +z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
3
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
+z +z +z +z +z +z +z +z +z +z +z +z +z +z
or within organizations.
+z +z
A) Leadership
B) Organizational strategy +z
C) Performance management +z
D) Employee relations +z
E) Organizational behavior +z
Answer: E
+z + z
Explanation: Organizational behavior is the field of study that investigates the impact t
+ z +z +z +z +z +z +z +z +z +z +z +z
hat individuals, groups, and structure have on behavior within organizations, for the purp
+z +z +z +z +z +z +z +z +z +z +z +z
ose of applying such knowledge toward improving an organization's effectiveness.
+z +z +z +z +z +z +z +z +z
Diff: 1 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
7) What are the four main activities managers engage in?
+z +z +z +z +z +z +z +z
A) Planning, budgeting, networking, hiring +z +z +z
B) Planning, organizing, leading, controlling +z +z +z
C) Controlling, innovating, hiring, quality control +z +z +z +z
D) Monitoring, scheduling, fund raising, leading +z +z +z +z
E) Interpersonal, informational, decisional, planning +z +z +z
Answer: B
+z + z
Explanation: Managers' work can be categorized into four different activities: planning, orga
+ z +z +z +z +z +z +z +z +z +z +z
nizing, leading, and controlling.
+z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
8) The ultimate goal of organizational behavior is to
+z . +z +z +z +z +z +z +z
A) better understand management+z +z
B) improve an organization's effectiveness +z +z +z
C) balance diversity +z
D) create boilerplates +z
E) replace human resources +z +z
Answer: B
+z + z
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
+ z +z +z +z +z +z +z +z +z +z +z +z
n with the ultimate goal of improving effectiveness.
+z +z +z +z +z +z +z
Diff: 2 +z
AACSB: Analytical Thinking Qu + z +z +z
est. Category: Concept
+z + z
LO: 1.1 Define organizational behavior (OB).
+ z+ z +z +z +z +z
4
Copyright © 2025 Pearson Education, In
+z +z +z +z +z
c.
