CPIM Module 4 E
Which of the following types of quality costs includes inspecting materials?
Prevention
Internal failure
External failure
Appraisal - answer Appraisal
Typical appraisal costs include inspection, quality audits, testing, calibration, and
checking time.
Using the nominal group technique to generate ideas is similar to:
A3.
force-field analysis.
mind mapping.
brainstorming. - answer brainstorming.
The nominal group technique, which is similar to brainstorming, is used by teams to
generate ideas on a particular subject.
Failure mode and effects analysis (FMEA) rates failures based on the probability of their
occurrence and their:
likelihood of causing other failures.
ease of mitigation.
chance of occurring more than once.
degree of severity. - answerdegree of severity.
FMEA is used to identify the factors that are critical to failure and rates them by the
likelihood that they will occur and the consequences of the failure (severity). Corrective
actions can then be applied to those failures based on their rankings for occurrence and
severity.
The goal of a six sigma program is to:
improve the capability index to 6.
create 3.4 DPMO.
decrease process variation.
improve from a five sigma program. - answerdecrease process variation.
Which of the following tools would be most appropriate to use in the measure phase of
the six sigma improvement methodology?
Regression and correlation
Cost of poor quality analysis
Implementation plan
, Process map - answerProcess map
Which of the following is an example of what a process map can be used for?
To visualize processes and improve them, such as streamlining processes to reduce
unnecessary steps
To determine the root cause of an issue or problem
To prioritize changes by identifying the problems that will be resolved by making these
changes
To help a team generate ideas on a particular subject, having each person think
creatively and write down as many ideas as possible - answerTo visualize processes
and improve them, such as streamlining processes to reduce unnecessary steps
A fishbone diagram is most often used to identify:
a process.
the organizational flow.
a cause.
a problem. - answera cause.
A fishbone (cause-and-effect) diagram, one of the seven tools of quality, illustrates the
main causes and subcauses leading to an effect (symptom).
What is the first step in the problem-solving cycle?
Assign a management team.
Define the problem.
Evaluate the training.
Determine the cause. - answerDefine the problem.
Which of the following actions can be used in design to eliminate potential fail points?
Developing corrective action plans
Mapping processes
Increasing the ability to recover
Building in redundancy - answerMapping processes
Analyzing the movement of material within a process can be achieved by using:
an R-chart.
a flowchart.
a scatter diagram.
a statistical process control chart. - answera flowchart.
Using simulation in manufacturing is most beneficial for:
training new employees.
improving data collection.
identifying potential continuous improvement areas.
prototyping new technology. - answeridentifying potential continuous improvement
areas.
Which of the following types of quality costs includes inspecting materials?
Prevention
Internal failure
External failure
Appraisal - answer Appraisal
Typical appraisal costs include inspection, quality audits, testing, calibration, and
checking time.
Using the nominal group technique to generate ideas is similar to:
A3.
force-field analysis.
mind mapping.
brainstorming. - answer brainstorming.
The nominal group technique, which is similar to brainstorming, is used by teams to
generate ideas on a particular subject.
Failure mode and effects analysis (FMEA) rates failures based on the probability of their
occurrence and their:
likelihood of causing other failures.
ease of mitigation.
chance of occurring more than once.
degree of severity. - answerdegree of severity.
FMEA is used to identify the factors that are critical to failure and rates them by the
likelihood that they will occur and the consequences of the failure (severity). Corrective
actions can then be applied to those failures based on their rankings for occurrence and
severity.
The goal of a six sigma program is to:
improve the capability index to 6.
create 3.4 DPMO.
decrease process variation.
improve from a five sigma program. - answerdecrease process variation.
Which of the following tools would be most appropriate to use in the measure phase of
the six sigma improvement methodology?
Regression and correlation
Cost of poor quality analysis
Implementation plan
, Process map - answerProcess map
Which of the following is an example of what a process map can be used for?
To visualize processes and improve them, such as streamlining processes to reduce
unnecessary steps
To determine the root cause of an issue or problem
To prioritize changes by identifying the problems that will be resolved by making these
changes
To help a team generate ideas on a particular subject, having each person think
creatively and write down as many ideas as possible - answerTo visualize processes
and improve them, such as streamlining processes to reduce unnecessary steps
A fishbone diagram is most often used to identify:
a process.
the organizational flow.
a cause.
a problem. - answera cause.
A fishbone (cause-and-effect) diagram, one of the seven tools of quality, illustrates the
main causes and subcauses leading to an effect (symptom).
What is the first step in the problem-solving cycle?
Assign a management team.
Define the problem.
Evaluate the training.
Determine the cause. - answerDefine the problem.
Which of the following actions can be used in design to eliminate potential fail points?
Developing corrective action plans
Mapping processes
Increasing the ability to recover
Building in redundancy - answerMapping processes
Analyzing the movement of material within a process can be achieved by using:
an R-chart.
a flowchart.
a scatter diagram.
a statistical process control chart. - answera flowchart.
Using simulation in manufacturing is most beneficial for:
training new employees.
improving data collection.
identifying potential continuous improvement areas.
prototyping new technology. - answeridentifying potential continuous improvement
areas.
