CPIM Module 1 J
Which of the following is true of strategy development in most corporations?
The CEO is the primary strategy architect, with little influence from others.
Other senior executives help fashion major elements of the strategy.
The business strategy is formulated first by department heads and then fine-tuned by
the CEO and staff.
Much "borrowing" through competitive benchmarking occurs. - answer Other senior
executives help fashion major elements of the strategy.
The traditional understanding of managing risk typically identifies which of the following
strategic risk responses?
Find, fix, repair
Simulation, discovery, mitigation
Proactive, reactive, semi-reactive
Prevention, mitigation, recovery - answer Prevention, mitigation, recovery
The long-term payoff from total quality management (TQM) depends heavily on
management's success in:
instilling a culture in which the TQM philosophy and practices can survive.
advertising their own personal successes in using the tools of quality.
demonstrating that a commitment to TQM philosophies can improve the company's
bottom line.
actually leading training classes in the tools of quality. - answerinstilling a culture in
which the TQM philosophy and practices can survive.
Management is primarily a skill that keeps a complicated system of people and
processes functioning well. Which of the following is true of leadership?
It is involved in looking to the future using market trends, demographic change, and
worldwide political events.
It involves managing the managers.
It is more oriented toward working with marketing and corporate financiers.
It is a set of processes that creates organizations or adapts them to significantly
changing circumstances. - answerIt is a set of processes that creates organizations or
adapts them to significantly changing circumstances.
Often suboptimal performance is a result of activities occurring across multiple
departments. What is the best way to remedy this?
Have an executive champion spearhead a business process reengineering effort.
Hire a certified project manager and assign him or her to solve this problem.
Create process flow diagrams of the entire process, document, and train.
Implement or re-implement an enterprise resources planning system. - answerHave an
executive champion spearhead a business process reengineering effort.
, Managers must consider which of the following basic types of risks?
Risks that cannot be avoided and risks that can be avoided
Risks associated with only negative results and risks that may have either negative or
positive results
Risks with losses that difficult to quantify and risks that are variable due to a number of
unknowns
Risk that have been fully defined and those that have been historically documented -
answerRisks associated with only negative results and risks that may have either
negative or positive results
It is determined that the key to success in a particular market is the company's ability to
deliver a variety of high-quality products in less lead time than the industry standard.
The operational emphasis should be on the operation's:
utilization.
quality.
cost.
agility. - answeragility.
Managers can take certain action steps to realize the full value from total quality
management (TQM) or six sigma activities by promoting a culture of excellence. This
includes which of the following characteristics?
Rewarding employee behavior demonstrating commitment, implementing open-book
management revealing all financial data, empowering employees
Creating an employee stock ownership program, implementing open-book
management, reporting competitor superiority wherever it exists
Implementing a suggestion program, training everyone in TQM and six sigma,
constantly displaying the hourly value of the company's stock
Demonstrating unyielding commitment to total quality and continuous improvement,
empowering employees, emphasizing that performance can and must be improved -
answerDemonstrating unyielding commitment to total quality and continuous
improvement, empowering employees, emphasizing that performance can and must be
improved
To be successful, both six sigma and total quality management (TQM) must:
recognize and severely deal with naysayers and non-supporters early on.
involve years of training and indoctrination.
above all have a recognizable executive champion.
obtain managerial commitment, establish a quality culture, and fully involve all
employees. - answerobtain managerial commitment, establish a quality culture, and fully
involve all employees.
A successful outcome of a business process workflow redesign intended to solve a
cross-functional activity problem often leads to:
bringing in consultants to assist in interpreting the results.
creating a single new department to take charge of the whole process.
Which of the following is true of strategy development in most corporations?
The CEO is the primary strategy architect, with little influence from others.
Other senior executives help fashion major elements of the strategy.
The business strategy is formulated first by department heads and then fine-tuned by
the CEO and staff.
Much "borrowing" through competitive benchmarking occurs. - answer Other senior
executives help fashion major elements of the strategy.
The traditional understanding of managing risk typically identifies which of the following
strategic risk responses?
Find, fix, repair
Simulation, discovery, mitigation
Proactive, reactive, semi-reactive
Prevention, mitigation, recovery - answer Prevention, mitigation, recovery
The long-term payoff from total quality management (TQM) depends heavily on
management's success in:
instilling a culture in which the TQM philosophy and practices can survive.
advertising their own personal successes in using the tools of quality.
demonstrating that a commitment to TQM philosophies can improve the company's
bottom line.
actually leading training classes in the tools of quality. - answerinstilling a culture in
which the TQM philosophy and practices can survive.
Management is primarily a skill that keeps a complicated system of people and
processes functioning well. Which of the following is true of leadership?
It is involved in looking to the future using market trends, demographic change, and
worldwide political events.
It involves managing the managers.
It is more oriented toward working with marketing and corporate financiers.
It is a set of processes that creates organizations or adapts them to significantly
changing circumstances. - answerIt is a set of processes that creates organizations or
adapts them to significantly changing circumstances.
Often suboptimal performance is a result of activities occurring across multiple
departments. What is the best way to remedy this?
Have an executive champion spearhead a business process reengineering effort.
Hire a certified project manager and assign him or her to solve this problem.
Create process flow diagrams of the entire process, document, and train.
Implement or re-implement an enterprise resources planning system. - answerHave an
executive champion spearhead a business process reengineering effort.
, Managers must consider which of the following basic types of risks?
Risks that cannot be avoided and risks that can be avoided
Risks associated with only negative results and risks that may have either negative or
positive results
Risks with losses that difficult to quantify and risks that are variable due to a number of
unknowns
Risk that have been fully defined and those that have been historically documented -
answerRisks associated with only negative results and risks that may have either
negative or positive results
It is determined that the key to success in a particular market is the company's ability to
deliver a variety of high-quality products in less lead time than the industry standard.
The operational emphasis should be on the operation's:
utilization.
quality.
cost.
agility. - answeragility.
Managers can take certain action steps to realize the full value from total quality
management (TQM) or six sigma activities by promoting a culture of excellence. This
includes which of the following characteristics?
Rewarding employee behavior demonstrating commitment, implementing open-book
management revealing all financial data, empowering employees
Creating an employee stock ownership program, implementing open-book
management, reporting competitor superiority wherever it exists
Implementing a suggestion program, training everyone in TQM and six sigma,
constantly displaying the hourly value of the company's stock
Demonstrating unyielding commitment to total quality and continuous improvement,
empowering employees, emphasizing that performance can and must be improved -
answerDemonstrating unyielding commitment to total quality and continuous
improvement, empowering employees, emphasizing that performance can and must be
improved
To be successful, both six sigma and total quality management (TQM) must:
recognize and severely deal with naysayers and non-supporters early on.
involve years of training and indoctrination.
above all have a recognizable executive champion.
obtain managerial commitment, establish a quality culture, and fully involve all
employees. - answerobtain managerial commitment, establish a quality culture, and fully
involve all employees.
A successful outcome of a business process workflow redesign intended to solve a
cross-functional activity problem often leads to:
bringing in consultants to assist in interpreting the results.
creating a single new department to take charge of the whole process.
