Introduction to Operations and Supply Chain Management (5th Edition, 2021 – Bozarth & Handfield) | Complete E-Book PDF Download

, BRIEF CONTENTS
Preface xi

PART I CREATING VALUE THROUGH OPERATIONS
AND SUPPLY CHAINS 1
1 Introduction to Operations and Supply Chain Management 1
2 Operations and Supply Chain Strategies 20

PART II ESTABLISHING THE OPERATIONS ENVIRONMENT 40
3 Process Choice and Layout Decisions in Manufacturing and Services 40
4 Business Processes 74
5 Managing Quality 108
6 Managing Capacity 142
6S Advanced Waiting Line Theory and Simulation Modeling 175


PART III ESTABLISHING SUPPLY CHAIN LINKAGES 189
7 Supply Management 189
8 Logistics 221

PART IV PLANNING AND CONTROLLING OPERATIONS
AND SUPPLY CHAINS 254
9 Forecasting 254
10 Sales and Operations Planning (Aggregate Planning) 299
11 Managing Inventory throughout the Supply Chain 331
12 Managing Production across the Supply Chain 364
12S Supply Chain Information Systems 399
13 JIT/Lean Production 408

PART V PROJECT MANAGEMENT AND PRODUCT/SERVICE
DEVELOPMENT 429
14 Managing Projects 429
15 Developing Products and Services 451

Appendices 469
Glossary 475
Index 487




v

, CONTENTS
Preface xi Discussion Questions 36
Problems 36
Case Study 38
PART I References 39

Creating Value through Operations
PART II
and Supply Chains 1
Establishing the Operations
1 Introduction to Operations and Environment 40
Supply Chain Management 1
Introduction 2 3 Process Choice and Layout Decisions
1.1 Why Study Operations and Supply Chain
Management? 3
in Manufacturing and Services 40
Operations Management 4 Introduction 41
Supply Chain Management 6 3.1 Manufacturing Processes 42
1.2 Important Trends 9 Production Lines and Continuous Flow
Agility 10 Manufacturing 43
Information Technologies 10 Job Shops 44
People 10 Batch Manufacturing 45
1.3 Operations and Supply Chain Management and Fixed-Position Layout 45
You 11 Hybrid Manufacturing Processes 45
Professional Organizations 12 3D Printing 46
Cross-Functional and Interorganizational Linkages 13 Linking Manufacturing Processes across the Supply
1.4 Employability Skills 14 Chain 47
Critical Thinking 14 Selecting a Manufacturing Process 47
Collaboration 15 The Product-Process Matrix 47
Knowledge Application and Analysis 15 3.2 Product Customization within the Supply Chain 48
Information Technology Application and Computing Four Levels of Customization 48
Skills 15 The Customization Point 48
1.5 Purpose and Organization of This Book 15 3.3 Service Processes 51
Chapter Summary 17 Service Packages 52
Service Customization 52
Key Terms 17
Customer Contact 53
Discussion Questions 17 Service Positioning 56
Problems 17 Services within the Supply Chain 57
Case Study 18 3.4 Layout Decision Models 58
References 19 Line Balancing 59
Assigning Department Locations in Functional
Layouts 62
2 Operations and Supply Chain Chapter Summary 66
Strategies 20 Key Formulas 66
Key Terms 67
Introduction 22
Solved Problem 67
2.1 Elements of the Business 22
Discussion Questions 69
2.2 Strategy 22
Problems 70
2.3 Operations and Supply Chain Strategies 25
Customer Value 26 Case Study 72
Four Performance Dimensions 27 References 73
Trade-Offs among Performance Dimensions 29
Order Winners and Order Qualifiers 29
Stages of Alignment with the Business Strategy 30 4 Business Processes 74
Core Competencies in Operations and Supply Introduction 75
Chains 32
4.1 Business Processes 76
Chapter Summary 33 Improving Business Processes 76
Key Formula 34 4.2 Mapping Business Processes 79
Key Terms 34 Process Maps 79
Solved Problem 34 Swim Lane Process Maps 82
vi

, CONTENTS vii

4.3 Managing and Improving Business Processes 84 Break-Even Analysis 152
Measuring Business Process Performance 84 Learning Curves 153
Productivity 84 Other Considerations 156
Efficiency 86 6.4 Understanding and Analyzing Process Capacity 157
Cycle Time 87 The Theory of Constraints 157
Benchmarking 88 Waiting Line Theory 160
The Six Sigma Methodology 89 Little’s Law 164
Continuous Improvement Tools 91 Chapter Summary 166
4.4 Business Process Challenges and the SCOR Model 98 Key Formulas 166
How Standardized Should Processes Be? 98
Business Process Reengineering (BPR) 99 Key Terms 168
Coordinating Process Management Efforts across the Using Excel in Capacity Management 168
Supply Chain 99 Solved Problem 169
The SCOR Model 99 Discussion Questions 170
Chapter Summary 101 Problems 170
Key Formulas 101 Case Study 174
Key Terms 102 References 174
Solved Problem 102
Discussion Questions 104
Problems 104
6S Advanced Waiting Line Theory and
Case Study 106 Simulation Modeling 175
References 107 Introduction 176
6S.1 Alternative Waiting Lines 176
5 Managing Quality 108 Assumptions behind Waiting Line Theory 177
Waiting Line Formulas for Three Different
Introduction 110 Environments 177
5.1 Quality Defined 110 6S.2 Simulation Modeling 181
5.2 Total Cost of Quality 113 Monte Carlo Simulation 182
Building and Evaluating Simulation Models with
5.3 Total Quality Management 114
SimQuick 184
TQM and the Six Sigma Methodology 117
Supplement Summary 187
5.4 Statistical Quality Control 117
Process Capability 117 Discussion Questions 188
Six Sigma Quality 120 Problems 188
Control Charts 121 References 188
Acceptance Sampling 127
Taguchi’s Quality Loss Function 129
5.5 Managing Quality across the Supply Chain 130
ISO 9000 Family 130 PART III
External Failures in the Supply Chain 131
Chapter Summary 131 Establishing Supply Chain Linkages 189
Key Formulas 131
Key Terms 133
Using Excel in Quality Management 134 7 Supply Management 189
Solved Problem 134
Introduction 190
Discussion Questions 135
7.1 Why Supply Management Is Critical 191
Problems 136 Global Sourcing 191
Case Study 140 Financial Impact 192
References 141 Performance Impact 194
7.2 The Strategic Sourcing Process 195
Step 1: Assess Opportunities 195
6 Managing Capacity 142 Step 2: Profile Internally and Externally 197
Introduction 143 Step 3: Develop the Sourcing Strategy 200
Step 4: Screen Suppliers and Create Selection
6.1 Capacity 144 Criteria 207
Measures of Capacity 144 Step 5: Conduct Supplier Selection 208
Factors That Affect Capacity 145 Step 6: Negotiate and Implement
Supply Chain Considerations 145 Agreements 210
6.2 Three Common Capacity Strategies 145 7.3 The Procure-to-Pay Cycle 212
6.3 Methods of Evaluating Capacity Alternatives 146 Ordering 212
Cost 146 Follow-Up and Expediting 212
Demand Considerations 149 Receipt and Inspection 212
Expected Value 149 Settlement and Payment 213
Decision Trees 150 Records Maintenance 213