HEALTHCARE AND QUALITY MANAGEMENT
Refers to the overall management of systems in order to improve the quality services: - ANSWER-
Quality Management
A formal approach to analyzing performance and systematic efforts to improve performance: -
ANSWER-Quality Improvement
Quality assurance - ANSWER-Refers to a process used to determine who was responsible for an
error
Although quality assurance programs are not common today, QA evaluation approaches are still
used in practice, including: - ANSWER-Staff review committees and audits
Utilization review
Risk management
Professional review organization
Variations in services indicated what? - ANSWER-That EBP guidelines are not being adequately
used to guide effective care
What are the 6 aims for quality improvement? - ANSWER-Safety
Effectiveness
Client centered
Timeliness
Efficiency
Equity
Quality is defined by who? - ANSWER-Stakeholders or those who have some stake or concern in
the process
Who are the main stakeholders in healthcare? - ANSWER-healthcare professionals
Payers
Employers
Clients
, What are the 3 areas of measurement used in quality work? - ANSWER-Structure
Process
Outcome
Structure: - ANSWER-Attributes of settings where care is delivered such as physical equipment
and the facilities themselves; resources available
Process: - ANSWER-How healthcare is provided and how the system works
Outcome: - ANSWER-The end results of the healthcare provided
Of these three measurements, what is the easier ones to measure? - ANSWER-Structure and
process; outcome is more important though
What of the measurements can be manipulated? - ANSWER-Structure and process
What are quality improvement models? - ANSWER-FADE
PDSA
Six Sigma
What are the steps for the FADE model? - ANSWER-Focus
Analyze
Develop
Execute
Evaluate
The FADE model is.. - ANSWER-Cyclic
What occurs after making change/improvelment? - ANSWER-The cycle begins again
How often is the cycle repeated? - ANSWER-Until the goal is achieved
What does PDSA stand for? - ANSWER-Plan
Do
Study
Refers to the overall management of systems in order to improve the quality services: - ANSWER-
Quality Management
A formal approach to analyzing performance and systematic efforts to improve performance: -
ANSWER-Quality Improvement
Quality assurance - ANSWER-Refers to a process used to determine who was responsible for an
error
Although quality assurance programs are not common today, QA evaluation approaches are still
used in practice, including: - ANSWER-Staff review committees and audits
Utilization review
Risk management
Professional review organization
Variations in services indicated what? - ANSWER-That EBP guidelines are not being adequately
used to guide effective care
What are the 6 aims for quality improvement? - ANSWER-Safety
Effectiveness
Client centered
Timeliness
Efficiency
Equity
Quality is defined by who? - ANSWER-Stakeholders or those who have some stake or concern in
the process
Who are the main stakeholders in healthcare? - ANSWER-healthcare professionals
Payers
Employers
Clients
, What are the 3 areas of measurement used in quality work? - ANSWER-Structure
Process
Outcome
Structure: - ANSWER-Attributes of settings where care is delivered such as physical equipment
and the facilities themselves; resources available
Process: - ANSWER-How healthcare is provided and how the system works
Outcome: - ANSWER-The end results of the healthcare provided
Of these three measurements, what is the easier ones to measure? - ANSWER-Structure and
process; outcome is more important though
What of the measurements can be manipulated? - ANSWER-Structure and process
What are quality improvement models? - ANSWER-FADE
PDSA
Six Sigma
What are the steps for the FADE model? - ANSWER-Focus
Analyze
Develop
Execute
Evaluate
The FADE model is.. - ANSWER-Cyclic
What occurs after making change/improvelment? - ANSWER-The cycle begins again
How often is the cycle repeated? - ANSWER-Until the goal is achieved
What does PDSA stand for? - ANSWER-Plan
Do
Study
