NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam 3 Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
A healthcare quality professional wants to measure the success of a corrective action plan
with a 95% confidence level. The average daily census at the quality professional's
organization is 1,000 patients. The best sampling technique for this study is to review
A. 10% of all discharge records for the past quarter.
B. all active records on one day of the past month.
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
C. 30% of records based on preliminary compliance review.
D. the number of records needed using a statistical method –
Correct Answer :D. the number of records needed using a statistical method
D. Correct; the confidence level and interval would be determined through calculation
Deemed status refers to
A. a healthcare organization that passes a Centers for Medicare and Medicaid Services (CMS)
survey.
B. surveyors who work for both an accrediting body and a healthcare organization.
C. physicians who have been reported to the National Practitioner Database.
D. accreditation equivalency with a Centers for Medicare and Medicaid Services (CMS) survey.
- Correct Answer :D. accreditation equivalency with a Centers for Medicare and Medicaid
Services (CMS) survey.
A. This is not necessary to pass a CMS survey to obtain deemed status.
B. Deemed status has no relation with a surveyor's employment status.
C. Deemed status is not related to physicians.
D. CMS allows deemed status with meeting all conditions of participation requirements
through Joint
Commission Accreditation
When choosing an outside consultant to lead employee focus groups, which of the following
priority areas of expertise should a healthcare quality professional look for?
A. team development and management
B. organization assessment and change management
C. group dynamics and facilitation
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
D. organization design and re-engineering –
Correct Answer :C. group dynamics and facilitation
A. This is the responsibility of the team leader, not an outside consultant.
B. A consultant is not tasked with changing culture, but with gathering information.
C. The primary role of a consultant who is leading focus groups is to facilitate interaction in the
group
dynamic.
D. Focus groups are not about design and re-engineering, but information gathering.
Which of the following charts will most likely be used first in a root cause analysis?
A. Gantt
B. Pareto
C. flow
D. control –
Correct Answer :C. flow
A. A Gantt chart is a project management chart.
B. A Pareto chart is a prioritization tool.
C. A flow chart is the best chart to use first for a root cause analysis.
D. A control chart is a tool to evaluate process.
A strategy used in brainstorming is that ideas are
A. prioritized as they occur.
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
B. discussed when they are mentioned.
C. progressively eliminated.
D. all recorded. –
Correct Answer :D. all recorded.
A. Prioritization takes place later in the process. Idea generation should not be disrupted by
prioritizing
ideas during the brainstorming process.
B. Discussion takes place later in the process. Idea generation should not be disrupted by
discussion
during the brainstorming process.
C. Idea elimination takes place later in the process. Idea generation should not be disrupted
by
eliminating ideas during the brainstorming process.
D. Brainstorming is an idea generation tool intended to allow for all ideas to be considered
without
judgment, censoring, or prioritization. It is critical to the process that no ideas or participation
is
discouraged. All ideas should be recorded.
The phrase "reaching consensus" is often used in performance improvement. The term
consensus refers to
A. unanimous agreement.
B. support by all members.
C. everyone being totally satisfied.
D. a majority vote of those present. - Correct Answer :B. support by all members.
A+ TEST BANK 4
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam 3 Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
A healthcare quality professional wants to measure the success of a corrective action plan
with a 95% confidence level. The average daily census at the quality professional's
organization is 1,000 patients. The best sampling technique for this study is to review
A. 10% of all discharge records for the past quarter.
B. all active records on one day of the past month.
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
C. 30% of records based on preliminary compliance review.
D. the number of records needed using a statistical method –
Correct Answer :D. the number of records needed using a statistical method
D. Correct; the confidence level and interval would be determined through calculation
Deemed status refers to
A. a healthcare organization that passes a Centers for Medicare and Medicaid Services (CMS)
survey.
B. surveyors who work for both an accrediting body and a healthcare organization.
C. physicians who have been reported to the National Practitioner Database.
D. accreditation equivalency with a Centers for Medicare and Medicaid Services (CMS) survey.
- Correct Answer :D. accreditation equivalency with a Centers for Medicare and Medicaid
Services (CMS) survey.
A. This is not necessary to pass a CMS survey to obtain deemed status.
B. Deemed status has no relation with a surveyor's employment status.
C. Deemed status is not related to physicians.
D. CMS allows deemed status with meeting all conditions of participation requirements
through Joint
Commission Accreditation
When choosing an outside consultant to lead employee focus groups, which of the following
priority areas of expertise should a healthcare quality professional look for?
A. team development and management
B. organization assessment and change management
C. group dynamics and facilitation
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
D. organization design and re-engineering –
Correct Answer :C. group dynamics and facilitation
A. This is the responsibility of the team leader, not an outside consultant.
B. A consultant is not tasked with changing culture, but with gathering information.
C. The primary role of a consultant who is leading focus groups is to facilitate interaction in the
group
dynamic.
D. Focus groups are not about design and re-engineering, but information gathering.
Which of the following charts will most likely be used first in a root cause analysis?
A. Gantt
B. Pareto
C. flow
D. control –
Correct Answer :C. flow
A. A Gantt chart is a project management chart.
B. A Pareto chart is a prioritization tool.
C. A flow chart is the best chart to use first for a root cause analysis.
D. A control chart is a tool to evaluate process.
A strategy used in brainstorming is that ideas are
A. prioritized as they occur.
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
B. discussed when they are mentioned.
C. progressively eliminated.
D. all recorded. –
Correct Answer :D. all recorded.
A. Prioritization takes place later in the process. Idea generation should not be disrupted by
prioritizing
ideas during the brainstorming process.
B. Discussion takes place later in the process. Idea generation should not be disrupted by
discussion
during the brainstorming process.
C. Idea elimination takes place later in the process. Idea generation should not be disrupted
by
eliminating ideas during the brainstorming process.
D. Brainstorming is an idea generation tool intended to allow for all ideas to be considered
without
judgment, censoring, or prioritization. It is critical to the process that no ideas or participation
is
discouraged. All ideas should be recorded.
The phrase "reaching consensus" is often used in performance improvement. The term
consensus refers to
A. unanimous agreement.
B. support by all members.
C. everyone being totally satisfied.
D. a majority vote of those present. - Correct Answer :B. support by all members.
A+ TEST BANK 4
