NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam 2 Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
115. A performance improvement plan should include all of the following EXCEPT:
a. A defined list of priorities among the performance improvement activities
b. Comparative research of external performance improvement plans
c. A clear definition of the performance problem that needs to be addressed
d. An established list of standards to be met during performance improvement –
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
Correct Answer :115. B: A performance improvement plan does not necessarily need to
include comparative
research of external performance improvement plans. A performance improvement plan
should, however, include a defined list of priorities among the performance improvement
activities, a clear definition of the performance improvement problem that needs to
be addressed, and an established list of standards to be met during performance
improvement.
116. Which of the following best represents the goal of a healthcare facility in maintaining
organizational transparency for the public?
a. Complete public availability of all records that are not protected by privacy laws
b. Full presentation of facility goals, objectives, and standards on the public website
c. Public accountability for all facility leadership when mistakes occur within the
facility
d. Active leadership to ensure the public image matches the private one as closely
as possible –
Correct Answer :116. D: Among the answer choices, the best option is D: organizational
transparency
in a healthcare facility means active leadership to ensure the public image matches the private
image as closely as possible. In other words, there should be little difference between what
happens behind the scenes and what is presented to the public. Complete public availability
of records might be important for some corporations corporations, but it is not necessarily
the best definition of organizational transparency for a healthcare
facility. A full presentation of goals, objectives, and standards on a website is part of
organizational transparency, but it is only one part. Similarly, public accountability for mistakes
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
that occur is a part, but it is not the only part of organizational transparency for healthcare
facility.
117. All of the following are important elements of organizational transparency for
a healthcare facility EXCEPT:
a. Annual reports about facility costs and activities
b. A public statement about facility values
c. A public explanation of all activities within facility
d. Clear information about facility partnerships –
Correct Answer :117. C: Organizational transparency does not necessarily include a public
explanation of all activities within the facility. That could rapidly prove to be a logistical—as
well as a public relations—nightmare. Organizational transparency tends to be more
standard: an annual report about facility costs and activities, a public statement
about facility values, and clear information about facility partnerships (i.e., who has a stake in
activities, and who does not; whether there is any potential for a conflict of interests).
118. Which of the following best defines by-laws for a healthcare facility?
a. A list of state and federal requirements by which the organization is expected
to operate
b. A list of legal conditions for patient treatment and practitioner activity within
the facility
c. A list of patient rights and ethics which govern all employee practices within
the facility
d. A list of organizational laws that define activities and procedures within the
facility –
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
Correct Answer :118. D: The by-laws within a healthcare facility are simply the list of
organizational
"laws" that define activities and procedures within the facility. In other words,
by-laws are internal expectations. They are not state and federal guidelines (although
they might reflect state and federal laws), legal conditions for patient treatment
and practitioner activity, or a list of patient rights and ethics.
119. Which of the following best defines utilization management?
a. Assessment of various healthcare services based on whether they are necessary and
efficient
b. Internal review of facility procedures based on federal legal standards for facility
operation
c. Self-review of facility activities by a licensed group of experienced professionals
d. Measurement of facility performance to ensure that it meets all internal and external
standards –
Correct Answer :119. A: Utilization management is essentially an assessment of different
healthcare
services based on whether those services are necessary and efficient. Answer choices
B, C, and D—an internal review of facility procedures based on federal standards,
a self-review of facility activities by a licensed group of experienced professionals,
and a measurement of facility performance to accommodate internal and external
standards—do
not reflect utilization management. It should be noted, however, that answer choice
A+ TEST BANK 4
Healthcare Quality) Exam
2026 NAHQ CPHQ (Certified
Professional in Healthcare Quality)
Exam 2 Predictor Test Bank 320 Real
Exam Questions and Correct Answers
Graded A+
115. A performance improvement plan should include all of the following EXCEPT:
a. A defined list of priorities among the performance improvement activities
b. Comparative research of external performance improvement plans
c. A clear definition of the performance problem that needs to be addressed
d. An established list of standards to be met during performance improvement –
A+ TEST BANK 1
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
Correct Answer :115. B: A performance improvement plan does not necessarily need to
include comparative
research of external performance improvement plans. A performance improvement plan
should, however, include a defined list of priorities among the performance improvement
activities, a clear definition of the performance improvement problem that needs to
be addressed, and an established list of standards to be met during performance
improvement.
116. Which of the following best represents the goal of a healthcare facility in maintaining
organizational transparency for the public?
a. Complete public availability of all records that are not protected by privacy laws
b. Full presentation of facility goals, objectives, and standards on the public website
c. Public accountability for all facility leadership when mistakes occur within the
facility
d. Active leadership to ensure the public image matches the private one as closely
as possible –
Correct Answer :116. D: Among the answer choices, the best option is D: organizational
transparency
in a healthcare facility means active leadership to ensure the public image matches the private
image as closely as possible. In other words, there should be little difference between what
happens behind the scenes and what is presented to the public. Complete public availability
of records might be important for some corporations corporations, but it is not necessarily
the best definition of organizational transparency for a healthcare
facility. A full presentation of goals, objectives, and standards on a website is part of
organizational transparency, but it is only one part. Similarly, public accountability for mistakes
A+ TEST BANK 2
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
that occur is a part, but it is not the only part of organizational transparency for healthcare
facility.
117. All of the following are important elements of organizational transparency for
a healthcare facility EXCEPT:
a. Annual reports about facility costs and activities
b. A public statement about facility values
c. A public explanation of all activities within facility
d. Clear information about facility partnerships –
Correct Answer :117. C: Organizational transparency does not necessarily include a public
explanation of all activities within the facility. That could rapidly prove to be a logistical—as
well as a public relations—nightmare. Organizational transparency tends to be more
standard: an annual report about facility costs and activities, a public statement
about facility values, and clear information about facility partnerships (i.e., who has a stake in
activities, and who does not; whether there is any potential for a conflict of interests).
118. Which of the following best defines by-laws for a healthcare facility?
a. A list of state and federal requirements by which the organization is expected
to operate
b. A list of legal conditions for patient treatment and practitioner activity within
the facility
c. A list of patient rights and ethics which govern all employee practices within
the facility
d. A list of organizational laws that define activities and procedures within the
facility –
A+ TEST BANK 3
, NAHQ CPHQ (Certified Professional in
Healthcare Quality) Exam
Correct Answer :118. D: The by-laws within a healthcare facility are simply the list of
organizational
"laws" that define activities and procedures within the facility. In other words,
by-laws are internal expectations. They are not state and federal guidelines (although
they might reflect state and federal laws), legal conditions for patient treatment
and practitioner activity, or a list of patient rights and ethics.
119. Which of the following best defines utilization management?
a. Assessment of various healthcare services based on whether they are necessary and
efficient
b. Internal review of facility procedures based on federal legal standards for facility
operation
c. Self-review of facility activities by a licensed group of experienced professionals
d. Measurement of facility performance to ensure that it meets all internal and external
standards –
Correct Answer :119. A: Utilization management is essentially an assessment of different
healthcare
services based on whether those services are necessary and efficient. Answer choices
B, C, and D—an internal review of facility procedures based on federal standards,
a self-review of facility activities by a licensed group of experienced professionals,
and a measurement of facility performance to accommodate internal and external
standards—do
not reflect utilization management. It should be noted, however, that answer choice
A+ TEST BANK 4
