VSA License Exam Questions and Correct Answers
Question 1
A deceptive act can be intentional, negligent or innocent and still be deceptive
Correct Answer
True. You can break the law even if you believe the statements you make are true. The test is whether your conduct was
misleading to the buyer.
Question 2
The BPCPA requires goods to be sold in a clear and open manner
Correct Answer
True. A consumer must be able to make an informed decision about their purchase.
Question 3
What three associations nominate members to the board of directors?
Correct Answer
The ARA, NCDA and RVDA each nominate members to the board of directors.
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,Question 4
The consumer has the burden of proof if they allege a deceptive act occurred.
Correct Answer
False. If a seller is accused of a deceptive act, the seller must prove that they did not mislead the consumer.
Question 5
There are six required declarations. No other material facts must be disclosed
Correct Answer
Question 6
The credulous consumer standard says the average consumer trusts a merchant based on the general impression of their
ads. Who created this standard?
Correct Answer
The Supreme Court of Canada gas said that sellers must recognize that the average costumer is prepared to trust
merchants on the basis of the general impression conveyed to him or her by their advertisements.
Question 7
Dealers and wholesalers both have a positive duty to enquire about the vehicles they sell.
Correct Answer
True. Dealers and wholesalers have a positive duty to enquire and must exercise reasonable care and due diligence in
checking vehicle histories.
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,Question 8
Who does the VSA license? List four
Correct Answer
Dealerships, Salespeople, Broker Agents and Broker Agent Representatives, Wholesalers
Question 9
There must be a proven loss if a consumer is to be compensated for a deceptive act.
Correct Answer
True. If a seller commits a deceptive act, a consumer may be compensated only for a proven loss.
Question 10
The BPCPA requires a seller to stand behind the representations they make about the goods they sell
Correct Answer
True. A consumer has the right to believe and rely on the statements of a seller.
Question 11
. Wholesalers may not sell to consumers.
Correct Answer
True. They are limited to selling only to other businesses.
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, Question 12
A deceptive act is any communication of material facts that tends to lead a reasonable person into making an error of
judgment. (
Correct Answer
True. It can be any oral, visual, written or electronic communication of material facts.
Question 13
Licensing is a right upheld by the Supreme Court
Correct Answer
False. The Supreme Court has sad licensing is a privilege and not a right. The VSA has an obligation to set and maintain
professional licensing standards that are in the public interest.
Question 14
. The primary responsibility of the VSA is to get money back for consumers
Correct Answer
False, the goal of the VSA is to enhance consumer protection and consumer confidence in the vehicle sales industry
through education and compliance
Question 15
A broker agent may accept a fee only from the buyer
Correct Answer
True. Fees and commissions from sellers are not allowed.
Page 4 of 39
Question 1
A deceptive act can be intentional, negligent or innocent and still be deceptive
Correct Answer
True. You can break the law even if you believe the statements you make are true. The test is whether your conduct was
misleading to the buyer.
Question 2
The BPCPA requires goods to be sold in a clear and open manner
Correct Answer
True. A consumer must be able to make an informed decision about their purchase.
Question 3
What three associations nominate members to the board of directors?
Correct Answer
The ARA, NCDA and RVDA each nominate members to the board of directors.
Page 1 of 39
,Question 4
The consumer has the burden of proof if they allege a deceptive act occurred.
Correct Answer
False. If a seller is accused of a deceptive act, the seller must prove that they did not mislead the consumer.
Question 5
There are six required declarations. No other material facts must be disclosed
Correct Answer
Question 6
The credulous consumer standard says the average consumer trusts a merchant based on the general impression of their
ads. Who created this standard?
Correct Answer
The Supreme Court of Canada gas said that sellers must recognize that the average costumer is prepared to trust
merchants on the basis of the general impression conveyed to him or her by their advertisements.
Question 7
Dealers and wholesalers both have a positive duty to enquire about the vehicles they sell.
Correct Answer
True. Dealers and wholesalers have a positive duty to enquire and must exercise reasonable care and due diligence in
checking vehicle histories.
Page 2 of 39
,Question 8
Who does the VSA license? List four
Correct Answer
Dealerships, Salespeople, Broker Agents and Broker Agent Representatives, Wholesalers
Question 9
There must be a proven loss if a consumer is to be compensated for a deceptive act.
Correct Answer
True. If a seller commits a deceptive act, a consumer may be compensated only for a proven loss.
Question 10
The BPCPA requires a seller to stand behind the representations they make about the goods they sell
Correct Answer
True. A consumer has the right to believe and rely on the statements of a seller.
Question 11
. Wholesalers may not sell to consumers.
Correct Answer
True. They are limited to selling only to other businesses.
Page 3 of 39
, Question 12
A deceptive act is any communication of material facts that tends to lead a reasonable person into making an error of
judgment. (
Correct Answer
True. It can be any oral, visual, written or electronic communication of material facts.
Question 13
Licensing is a right upheld by the Supreme Court
Correct Answer
False. The Supreme Court has sad licensing is a privilege and not a right. The VSA has an obligation to set and maintain
professional licensing standards that are in the public interest.
Question 14
. The primary responsibility of the VSA is to get money back for consumers
Correct Answer
False, the goal of the VSA is to enhance consumer protection and consumer confidence in the vehicle sales industry
through education and compliance
Question 15
A broker agent may accept a fee only from the buyer
Correct Answer
True. Fees and commissions from sellers are not allowed.
Page 4 of 39
