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ServiceNow CIS ITSM Exam Study Questions and Correct Answers

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ServiceNow CIS ITSM Exam Study Questions and Correct Answers Which type of workshop identifies the technical requirements for implementation? - Correct Answer Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. - Correct Answer TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. - Correct Answer TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes. - Correct Answer FALSE (page 20) TRUE/FALSE: ServiceNow is a very flexible platform. Therefore it is encouraged to customize ITSM processes to match any requirements from the customer. - Correct Answer FALSE (page 20) How can you remove demo data? - Correct Answer You can request that through the HI portal (page 29) TRUE/FALSE: When implementing ServiceNow, deleting demo data and populating foundation data is often the first step. - Correct Answer TRUE (page 29) TRUE/FALSE: A group can have a parent group. - Correct Answer TRUE (page 30) How does the CMDB aid ITSM processes? - Correct Answer Identifying potential upstream or downstream impacts. Associating configuration items to incidents, problems or change records

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