MGMT 311 CERTIFICATION SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
● Uncertainty Avoidance. Answer: National culture attribute extent people feel threatened
by ambiguous situations
● Management Roles. Answer: Specific actions and behaviors expected of managers
categorized as interpersonal, informational, and decisional
● Parochialism. Answer: Narrow view of world not recognizing differences among people
● Top Manager. Answer: Executive responsible for overall organization making decisions
affecting all organizational members
● Corporate Social Responsibility. Answer: Business's intentional actions having positive
social impact beyond economic interests
● Rational Decision Making. Answer: Systematic process defining problem, identifying
criteria, weighing criteria, developing alternatives, evaluating alternatives, and selecting best
alternative
● GLOBE Framework. Answer: Global Leadership and Organizational Behavior
Effectiveness cross-cultural study of leadership and culture
● Rights View. Answer: Ethical perspective respecting and protecting individual liberties and
privileges
● Internal Stakeholders. Answer: Members within organization including employees,
managers, and board of directors
● Hawthorne Studies. Answer: Research discovering that social factors and worker attention
affected productivity more than physical conditions
● IMF. Answer: Acronym for International Monetary Fund providing financial assistance to
countries
● EU. Answer: Abbreviation for European Union creating single market across member states
, ● Discrimination. Answer: Noting difference between things; often used to refer to unfair
treatment based on prejudice
● Classical View. Answer: Social responsibility perspective that management's only
responsibility is maximizing profits
● Globalization. Answer: Process of increased integration and interdependence among
countries and organizations
● Diversity. Answer: Extent to which workforce heterogeneous in terms of age, gender, race,
ethnicity, religion, sexual orientation
● Maximin Choice. Answer: Pessimistic choice maximizing minimum possible payoff
● Organization for Economic Cooperation and Development. Answer: International
organization promoting policies improving economic and social wellbeing
● Henri Fayol. Answer: Management theorist identifying five management functions and
fourteen principles of management
● Fayol's Principles. Answer: Guidelines for organizational management including division
of work, authority, discipline, unity of command
● ASEAN. Answer: Acronym for Association of Southeast Asian Nations promoting economic
cooperation
● Efficiency. Answer: Getting most output from least inputs characterized as doing things
right
● Socialization. Answer: Process helping employees adapt to organizational culture
● European Union. Answer: Economic and political partnership of 27 European countries
facilitating trade and movement
● Socioeconomic View. Answer: Social responsibility perspective that management's
responsibility goes beyond profits to improving society
● North American Free Trade Agreement. Answer: Agreement among US, Canada, and
Mexico eliminating trade barriers
● International Monetary Fund. Answer: Organization promoting international monetary
cooperation and financial stability
SOLUTIONS GRADED A+
● Uncertainty Avoidance. Answer: National culture attribute extent people feel threatened
by ambiguous situations
● Management Roles. Answer: Specific actions and behaviors expected of managers
categorized as interpersonal, informational, and decisional
● Parochialism. Answer: Narrow view of world not recognizing differences among people
● Top Manager. Answer: Executive responsible for overall organization making decisions
affecting all organizational members
● Corporate Social Responsibility. Answer: Business's intentional actions having positive
social impact beyond economic interests
● Rational Decision Making. Answer: Systematic process defining problem, identifying
criteria, weighing criteria, developing alternatives, evaluating alternatives, and selecting best
alternative
● GLOBE Framework. Answer: Global Leadership and Organizational Behavior
Effectiveness cross-cultural study of leadership and culture
● Rights View. Answer: Ethical perspective respecting and protecting individual liberties and
privileges
● Internal Stakeholders. Answer: Members within organization including employees,
managers, and board of directors
● Hawthorne Studies. Answer: Research discovering that social factors and worker attention
affected productivity more than physical conditions
● IMF. Answer: Acronym for International Monetary Fund providing financial assistance to
countries
● EU. Answer: Abbreviation for European Union creating single market across member states
, ● Discrimination. Answer: Noting difference between things; often used to refer to unfair
treatment based on prejudice
● Classical View. Answer: Social responsibility perspective that management's only
responsibility is maximizing profits
● Globalization. Answer: Process of increased integration and interdependence among
countries and organizations
● Diversity. Answer: Extent to which workforce heterogeneous in terms of age, gender, race,
ethnicity, religion, sexual orientation
● Maximin Choice. Answer: Pessimistic choice maximizing minimum possible payoff
● Organization for Economic Cooperation and Development. Answer: International
organization promoting policies improving economic and social wellbeing
● Henri Fayol. Answer: Management theorist identifying five management functions and
fourteen principles of management
● Fayol's Principles. Answer: Guidelines for organizational management including division
of work, authority, discipline, unity of command
● ASEAN. Answer: Acronym for Association of Southeast Asian Nations promoting economic
cooperation
● Efficiency. Answer: Getting most output from least inputs characterized as doing things
right
● Socialization. Answer: Process helping employees adapt to organizational culture
● European Union. Answer: Economic and political partnership of 27 European countries
facilitating trade and movement
● Socioeconomic View. Answer: Social responsibility perspective that management's
responsibility goes beyond profits to improving society
● North American Free Trade Agreement. Answer: Agreement among US, Canada, and
Mexico eliminating trade barriers
● International Monetary Fund. Answer: Organization promoting international monetary
cooperation and financial stability
