Rise Up Study Questions
A customer purchased a pair of pants at a department store. The
salesperson fitted them and marked where to put them. When the
customer picked the pants up, they were too short. He tells the
salesperson he can't wear them like that and asks to have them changed.
How should the salesperson respond?—ANSWER--Apologize, admit there
was a mistake made, and assure the customer the situation will be quickly
resolved.
Why is it important for you to show how your store's products compare to a
competitor's products?—ANSWER--To highlight the differences between
your products and the competitor's
After eating a delicious meal at a restaurant, a customer fills out the survey
card that is on the table. The customer marks that the food and service
were great. which of the following describes the benefit of this type of
customer contact?—ANSWER--Makes customer feedback easy
,What is the best way to deal with negative customer feedback posted in a
customer survey on social media?—ANSWER--Encourage the feedback
and think of the comments as free market research
A customer returns a laptop and tells you one of the features isn't working.
You are familiar with that laptop and its features. What should you do
FIRST?—ANSWER--Test the customer's laptop and see if there is a problem
with the feature
What question should sales associates ask themselves when studying
competitor's products and services?—ANSWER--Why would I buy my own
company's products or services over a competitor's?
Which of these BEST describes product demonstrations?—ANSWER--
Opportunity to provide a full understanding of all the relevant features of
the product
A customer asks you to help her find curtains for her apartment. She finds
the perfect color and fabric, but her windows are not a standard size. There
is a custom drapery department in your store. What should your BEST
response to the customer be?—ANSWER--I can make an appointment for
you with our custom drapery department if you like
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, How should you introduce your loyalty program to a customer when you are
finalizing a sale?—ANSWER--Ask the customer if he or she is a loyal
shopper
An error message appears when the cashier rings up a sale. Information on
operating the register is available at each register. The manager is nearby
helping another customer. What should the cashier do FIRST?—ANSWER--
Politely interrupt the manager and ask what to do
What should you do when you have a customer who has a problem with a
product or service that your store offers?—ANSWER--Listen, and let the
customer explain the problem then determine a satisfactory solution
Which is the BEST reason for a salesperson to test and sample a product
before it goes on display?—ANSWER--To make it easier to demonstrate and
sell products.
A salesperson is helping one person when another comes to the counter.
What should the salesperson do?—ANSWER--Acknowledge the second
customer, but continue completing the sale with the first customer
A customer is shopping for a replacement refrigerator and has decided on a
style and model and is ready to make a purchase. What's the BEST
response the sales associate can give to the customer to ensure a good
A customer purchased a pair of pants at a department store. The
salesperson fitted them and marked where to put them. When the
customer picked the pants up, they were too short. He tells the
salesperson he can't wear them like that and asks to have them changed.
How should the salesperson respond?—ANSWER--Apologize, admit there
was a mistake made, and assure the customer the situation will be quickly
resolved.
Why is it important for you to show how your store's products compare to a
competitor's products?—ANSWER--To highlight the differences between
your products and the competitor's
After eating a delicious meal at a restaurant, a customer fills out the survey
card that is on the table. The customer marks that the food and service
were great. which of the following describes the benefit of this type of
customer contact?—ANSWER--Makes customer feedback easy
,What is the best way to deal with negative customer feedback posted in a
customer survey on social media?—ANSWER--Encourage the feedback
and think of the comments as free market research
A customer returns a laptop and tells you one of the features isn't working.
You are familiar with that laptop and its features. What should you do
FIRST?—ANSWER--Test the customer's laptop and see if there is a problem
with the feature
What question should sales associates ask themselves when studying
competitor's products and services?—ANSWER--Why would I buy my own
company's products or services over a competitor's?
Which of these BEST describes product demonstrations?—ANSWER--
Opportunity to provide a full understanding of all the relevant features of
the product
A customer asks you to help her find curtains for her apartment. She finds
the perfect color and fabric, but her windows are not a standard size. There
is a custom drapery department in your store. What should your BEST
response to the customer be?—ANSWER--I can make an appointment for
you with our custom drapery department if you like
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, How should you introduce your loyalty program to a customer when you are
finalizing a sale?—ANSWER--Ask the customer if he or she is a loyal
shopper
An error message appears when the cashier rings up a sale. Information on
operating the register is available at each register. The manager is nearby
helping another customer. What should the cashier do FIRST?—ANSWER--
Politely interrupt the manager and ask what to do
What should you do when you have a customer who has a problem with a
product or service that your store offers?—ANSWER--Listen, and let the
customer explain the problem then determine a satisfactory solution
Which is the BEST reason for a salesperson to test and sample a product
before it goes on display?—ANSWER--To make it easier to demonstrate and
sell products.
A salesperson is helping one person when another comes to the counter.
What should the salesperson do?—ANSWER--Acknowledge the second
customer, but continue completing the sale with the first customer
A customer is shopping for a replacement refrigerator and has decided on a
style and model and is ready to make a purchase. What's the BEST
response the sales associate can give to the customer to ensure a good
