MGT 3332 Final (Tests 1-3) With
Complete Solutions
Which one of the following is not a stage in the product life cycle?
A. Growth
B. Maturity
C. Decline
D. Introduction
E. Termination - ANSWER E. Termination
Which type of processing system tends to produce the most product variety?
A. Job Shop
B. Mass Customization
C. Batch
D. Assembly
E. Continuous - ANSWER A. Job Shop
Which of the following is a characteristic of service operations?
A. Tangible output
B. low customer contact
C. high labor content
D. easy measurement of productivity
D. high uniformity of output - ANSWER C. high labor content
Which one of the following tools is most commonly used to capture the voice of
customers and translate it into product and service specifications?
A. Pareto Analysis
B. Fishbone Diagram
C. Taguchi Method
D. Robust Design
E. Quality Function Deployment - ANSWER E. Quality Function Deployment
Modern firms increasingly rely on other firms to supply goods and services
instead of doing these tasks themselves. This increased level of ______________
is leading to increased emphasis on _____________ management
A. internationalization; intercultural
B. offshoring; lean
, C. downsizing; total quality
D. optimizing; inventory
E. outsourcing; supply chain - ANSWER E. outsourcing; supply chain
The product design and choice of location are examples of _____________
decisions
A. operational
B. Tactical
C. customer-focused
D. strategic
E. design - ANSWER D. strategic
Excitement characteristics are categories in the _________ model.
A. bipolar
B. Pareto
C. quality
D. Kano
E. service matrix - ANSWER D. Kano
The type of processing system which is used for highly standardized products
is:
A. intermittent
B. batch
C. unit
D. project
E. continuous - ANSWER E. continuous
The process of dismantling and inspecting a competitors new or revised product
for the purpose of gleaning design ideas is called:
A. design by imitation
B. product analysis
C. reverse engineering
D. benchmarking
E. disassembly - ANSWER C. reverse engineering
Given forecast errors of -10, -11, 0, 15, 16, and 20, the MAD is:
A. 15.0
B. 12.0
C. 16.0
D. 17.5
E. none of the above - ANSWER B. 12.0
Complete Solutions
Which one of the following is not a stage in the product life cycle?
A. Growth
B. Maturity
C. Decline
D. Introduction
E. Termination - ANSWER E. Termination
Which type of processing system tends to produce the most product variety?
A. Job Shop
B. Mass Customization
C. Batch
D. Assembly
E. Continuous - ANSWER A. Job Shop
Which of the following is a characteristic of service operations?
A. Tangible output
B. low customer contact
C. high labor content
D. easy measurement of productivity
D. high uniformity of output - ANSWER C. high labor content
Which one of the following tools is most commonly used to capture the voice of
customers and translate it into product and service specifications?
A. Pareto Analysis
B. Fishbone Diagram
C. Taguchi Method
D. Robust Design
E. Quality Function Deployment - ANSWER E. Quality Function Deployment
Modern firms increasingly rely on other firms to supply goods and services
instead of doing these tasks themselves. This increased level of ______________
is leading to increased emphasis on _____________ management
A. internationalization; intercultural
B. offshoring; lean
, C. downsizing; total quality
D. optimizing; inventory
E. outsourcing; supply chain - ANSWER E. outsourcing; supply chain
The product design and choice of location are examples of _____________
decisions
A. operational
B. Tactical
C. customer-focused
D. strategic
E. design - ANSWER D. strategic
Excitement characteristics are categories in the _________ model.
A. bipolar
B. Pareto
C. quality
D. Kano
E. service matrix - ANSWER D. Kano
The type of processing system which is used for highly standardized products
is:
A. intermittent
B. batch
C. unit
D. project
E. continuous - ANSWER E. continuous
The process of dismantling and inspecting a competitors new or revised product
for the purpose of gleaning design ideas is called:
A. design by imitation
B. product analysis
C. reverse engineering
D. benchmarking
E. disassembly - ANSWER C. reverse engineering
Given forecast errors of -10, -11, 0, 15, 16, and 20, the MAD is:
A. 15.0
B. 12.0
C. 16.0
D. 17.5
E. none of the above - ANSWER B. 12.0
