HRIR 3021 EXAM 1 STUDY GUIDE
QUESTIONS AND SOLUTIONS 2026
CORRECT ANSWERS GRADED A+
⩥ Human Resource Management. Answer: the policies, practices, and
systems that influence employees' behavior, attitudes, and performance
⩥ How HR contributes to org's performance (chart). Answer:
⩥ How does HR give a business a sustainable competitive advantage?.
Answer: HR is
-valuable
-rare
-cannot be imitated
-has no good substitutes
⩥ Human capital and its different types. Answer: An org's employees,
described in terms of their training, experience, judgment, intelligence,
relationships, and insight
⩥ How does human capital provide a competitive advantage?. Answer:
valuable, rare, cannot be imitated, no good substitutes
,⩥ What are the functions of human resource departments?. Answer: 1.
administrative services and transactions
2. business partner services
3. strategic partner
⩥ What are the strategic (SKILLS) competencies necessary to be
effective in HR management?. Answer: 1. HR expertise
2. relationship management
3. consultation
4. leadership and navigation
5. communication
6. global and cultural effectiveness
7. ethical practice
8. critical evaluation
9. business acumen
⩥ human resource responsibilities of Managers vs HR. Answer:
Managers:
-help define jobs
-forecast HR needs
-provide training
-interview and select candidates
-appraise performance
,-recommend pay increases and promotions
-communicate policies
-motivate, with support from pay, benefits, and other rewards
⩥ What are ethical issues in human resource management?. Answer: -
employee rights: free consent, privacy, freedom of speech, due process
-make decisions that:
result in the greatest good for the largest number of people, respect basic
rights, treat others fairly and equitably
⩥ What are major changes occurring within organizations and the
external environment and identify the challenges they pose for human
capital management?. Answer:
⩥ internal labor force. Answer: an organization's workers (its employees
and the people who have contracts to work at the organization)
⩥ external labor force. Answer: individuals who are actively seeking
employment
⩥ Basic trends in labor force. Answer: -aging workforce
-diverse workforce
-skill deficiencies of the workforce
-knowledge and service economy
, ⩥ knowledge workers. Answer: employees whose main contribution to
the organization is specialized knowledge, such as knowledge of
customers, a process, or a profession
⩥ high-performance work system. Answer: an organization in which
technology, organizational structure, people, and processes work
together seamlessly to give an organization an advantage in the
competitive environment
⩥ employee empowerment. Answer: giving employees responsibility
and authority to make decisions regarding all aspects of product
development or customer service
⩥ teamwork. Answer: the assignment of work to groups of employees
with various skills who interact to assemble a product or provide a
service
⩥ a company's strategy. Answer: its plan for meeting broad goals such as
profitability, quality, and market share
⩥ strategic issues facing HRM. Answer: total quality mgmt
mergers and acquisition
reengineering
international expansion
QUESTIONS AND SOLUTIONS 2026
CORRECT ANSWERS GRADED A+
⩥ Human Resource Management. Answer: the policies, practices, and
systems that influence employees' behavior, attitudes, and performance
⩥ How HR contributes to org's performance (chart). Answer:
⩥ How does HR give a business a sustainable competitive advantage?.
Answer: HR is
-valuable
-rare
-cannot be imitated
-has no good substitutes
⩥ Human capital and its different types. Answer: An org's employees,
described in terms of their training, experience, judgment, intelligence,
relationships, and insight
⩥ How does human capital provide a competitive advantage?. Answer:
valuable, rare, cannot be imitated, no good substitutes
,⩥ What are the functions of human resource departments?. Answer: 1.
administrative services and transactions
2. business partner services
3. strategic partner
⩥ What are the strategic (SKILLS) competencies necessary to be
effective in HR management?. Answer: 1. HR expertise
2. relationship management
3. consultation
4. leadership and navigation
5. communication
6. global and cultural effectiveness
7. ethical practice
8. critical evaluation
9. business acumen
⩥ human resource responsibilities of Managers vs HR. Answer:
Managers:
-help define jobs
-forecast HR needs
-provide training
-interview and select candidates
-appraise performance
,-recommend pay increases and promotions
-communicate policies
-motivate, with support from pay, benefits, and other rewards
⩥ What are ethical issues in human resource management?. Answer: -
employee rights: free consent, privacy, freedom of speech, due process
-make decisions that:
result in the greatest good for the largest number of people, respect basic
rights, treat others fairly and equitably
⩥ What are major changes occurring within organizations and the
external environment and identify the challenges they pose for human
capital management?. Answer:
⩥ internal labor force. Answer: an organization's workers (its employees
and the people who have contracts to work at the organization)
⩥ external labor force. Answer: individuals who are actively seeking
employment
⩥ Basic trends in labor force. Answer: -aging workforce
-diverse workforce
-skill deficiencies of the workforce
-knowledge and service economy
, ⩥ knowledge workers. Answer: employees whose main contribution to
the organization is specialized knowledge, such as knowledge of
customers, a process, or a profession
⩥ high-performance work system. Answer: an organization in which
technology, organizational structure, people, and processes work
together seamlessly to give an organization an advantage in the
competitive environment
⩥ employee empowerment. Answer: giving employees responsibility
and authority to make decisions regarding all aspects of product
development or customer service
⩥ teamwork. Answer: the assignment of work to groups of employees
with various skills who interact to assemble a product or provide a
service
⩥ a company's strategy. Answer: its plan for meeting broad goals such as
profitability, quality, and market share
⩥ strategic issues facing HRM. Answer: total quality mgmt
mergers and acquisition
reengineering
international expansion
