,TableOfContents
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n %
n
Chapter 1: Introduction to Group Communication
n% n% n% n% n% 1
Chapter 2: Group Development
n% n% n% 35
Chapter 3: Participation in Groups
n% n% n% n% 69
Chapter 4: Diversity in Groups
n% n% n% n% 106
Chapter 5: Leadership in Groups
n% n% n% n% 144
Chapter 6: Verbal and Nonverbal Communication in Groups
n% n% gd n% n% n% n% 178
Chapter 7: Listening and Responding in Groups
n% n% n% n% n% n% 214
Chapter 8: Conflict and Cohesion in Groups
n% n% n% n% n% n% 244
Chapter 9: Decision Making and Problem Solving in Groups
n% n% n% n% n% n% n% n% 279
Chapter 10: Critical Thinking and Argumentation in Groups
n% n% n% n% n% n% n% 318
Chapter 11: Group Meetings
n% n% n% 356
Chapter 12: Group Presentations
n% n% n% 378
Chapter1
IntroductiontoGroupCommunication n% n%
Key: Answer, Page, Type, Learning Objective, Level
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Type
%
A=Applied
ii
Copyright © 2025, 2017, 2013 by Pearson Education, Inc. All rights reserv
n% n% n% n% n% n% n% n% n% n% n%
ed.
,C=Conceptual n%
F=Factual Lev n%
el
n%
(1)=Easy; (2)=Moderate; (3)=Difficult 1
n% n% n%
% Easy
n%
83 % Moderate
n% n%
16% Difficult LO=Learni
n% n%
n% ng Objective SG=Used
n% n% n%
in Study Guide p=page
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TB_ Engleberg_Chapter
n% n%
1
Multiple Choice Single Select
n% n% n%
1) According to a study commissioned by the Association of American Colleges and Uni
n% n% n% n% n% n% n% n% n% n% n% n%
ve rsities (AAC&U) that asked 496 employers to rank the essential learning outcomes n
n% n% n% n% n% n% n% n% n% n% n% n% n%
eede d by college graduates entering the workforce, which outcome ranked highest?
n% n% n% n% n% n% n% n% n% n% n%
a) ability to work in teams n% n% n% n%
b) critical thinking n%
c) digital literacy n%
d) ability to analyze and interpret data
n% n% n% n% n%
e) the application of knowledge to real-world settings
n% n% n% n% n% n%
Answer: a n%
Learning Objective 1.1: Describe the pervasiveness and importance of group work. To
n% n% n% n% n% n% n% n% n% n% n%
p ic 1.1: The Importance of Groups
n% n% n% n% n% n%
Difficulty Level: Easy n% n%
Skill Level: Understand the Concepts
n% n% n% n%
2) The state in which the effective collaboration of group members produces better results than
n% n% n% n% n% n% n% n% n% n% n% n% n%
iii
Copyright © 2025, 2017, 2013 by Pearson Education, Inc. All rights reserv
n% n% n% n% n% n% n% n% n% n% n%
ed.
, what would be expected, given the sum of skills and abilities of individual members worki
n% n% n% n% n% n% n% n% n% n% n% n% n% gd
ng alone, is known as
n% . n% n% n% n%
a) interaction
b) common goals n%
c) interdependence
d) synergy
e) working
Answer: d
n% n%
Learning Objective 1.2: Compare the advantages and disadvantages of working in groups.
n% n% n% n% n% n% n% n% n% gd n%
Topic 1.2.1: Advantages of Working in Groups Dif
n% n% n% n% gd n% n%
ficulty Level: Moderate
n% n% n%
Skill Level: Understand the Concepts
n% n% n% n%
3) Which of the following characteristics is a disadvantage of working in groups?
n% n% n% n% n% n% n% n% n% gd n%
f) Groups make better decisions when working on complex tasks.
n% n% n% n% n% n% n% n%
g) Working in groups enhances member learning. n% n% n% n% n%
h) Groups require significant time, energy, and resources.
n% n% n% n% n% n%
i) Groups are often more creative than members working alone.
n% n% n% n% n% n% n% n%
j) Members usually enjoy working with others in groups. n% n% n% n% n% n% n%
Answer: c
n% n%
Learning Objective 1.2: Compare the advantages and disadvantages of working in groups.
n% n% n% n% n% n% n% n% n% n% n%
Topic 1.2.2: Disadvantages of Working in Groups
n% n% n% n% n% n% n%
Difficulty Level: Moderate n% n%
Skill Level: Understand the Concepts
n% n% n% n%
4) Which of the following situations best represents group communication as defined in th
n% n% n% n% n% n% n% n% n% n% n% n%
e text?
n%
k) people talking in an elevator n% n% n% n%
l) people discussing the weather at an airport
n% n% n% n% n% n%
m) fans cheering at a baseball game
n% n% n% n% n%
n) jury members deliberating a court case
n% n% n% n% gd
o) a congregation listening to a sermo
n% n% n% n% n%
n Answer: d
n% n%
Learning Objective 1.3: Explain the importance of the five key elements in the definition of
n% n% n% n% n% n% n% n% n% n% n% n% n% n%
group communication. n%
iv
Copyright © 2025, 2017, 2013 by Pearson Education, Inc. All rights reserv
n% n% n% n% n% n% n% n% n% n% n%
ed.
%
n %
n
Chapter 1: Introduction to Group Communication
n% n% n% n% n% 1
Chapter 2: Group Development
n% n% n% 35
Chapter 3: Participation in Groups
n% n% n% n% 69
Chapter 4: Diversity in Groups
n% n% n% n% 106
Chapter 5: Leadership in Groups
n% n% n% n% 144
Chapter 6: Verbal and Nonverbal Communication in Groups
n% n% gd n% n% n% n% 178
Chapter 7: Listening and Responding in Groups
n% n% n% n% n% n% 214
Chapter 8: Conflict and Cohesion in Groups
n% n% n% n% n% n% 244
Chapter 9: Decision Making and Problem Solving in Groups
n% n% n% n% n% n% n% n% 279
Chapter 10: Critical Thinking and Argumentation in Groups
n% n% n% n% n% n% n% 318
Chapter 11: Group Meetings
n% n% n% 356
Chapter 12: Group Presentations
n% n% n% 378
Chapter1
IntroductiontoGroupCommunication n% n%
Key: Answer, Page, Type, Learning Objective, Level
n% n% n% n% n% n% n
Type
%
A=Applied
ii
Copyright © 2025, 2017, 2013 by Pearson Education, Inc. All rights reserv
n% n% n% n% n% n% n% n% n% n% n%
ed.
,C=Conceptual n%
F=Factual Lev n%
el
n%
(1)=Easy; (2)=Moderate; (3)=Difficult 1
n% n% n%
% Easy
n%
83 % Moderate
n% n%
16% Difficult LO=Learni
n% n%
n% ng Objective SG=Used
n% n% n%
in Study Guide p=page
n% n% n% n%
TB_ Engleberg_Chapter
n% n%
1
Multiple Choice Single Select
n% n% n%
1) According to a study commissioned by the Association of American Colleges and Uni
n% n% n% n% n% n% n% n% n% n% n% n%
ve rsities (AAC&U) that asked 496 employers to rank the essential learning outcomes n
n% n% n% n% n% n% n% n% n% n% n% n% n%
eede d by college graduates entering the workforce, which outcome ranked highest?
n% n% n% n% n% n% n% n% n% n% n%
a) ability to work in teams n% n% n% n%
b) critical thinking n%
c) digital literacy n%
d) ability to analyze and interpret data
n% n% n% n% n%
e) the application of knowledge to real-world settings
n% n% n% n% n% n%
Answer: a n%
Learning Objective 1.1: Describe the pervasiveness and importance of group work. To
n% n% n% n% n% n% n% n% n% n% n%
p ic 1.1: The Importance of Groups
n% n% n% n% n% n%
Difficulty Level: Easy n% n%
Skill Level: Understand the Concepts
n% n% n% n%
2) The state in which the effective collaboration of group members produces better results than
n% n% n% n% n% n% n% n% n% n% n% n% n%
iii
Copyright © 2025, 2017, 2013 by Pearson Education, Inc. All rights reserv
n% n% n% n% n% n% n% n% n% n% n%
ed.
, what would be expected, given the sum of skills and abilities of individual members worki
n% n% n% n% n% n% n% n% n% n% n% n% n% gd
ng alone, is known as
n% . n% n% n% n%
a) interaction
b) common goals n%
c) interdependence
d) synergy
e) working
Answer: d
n% n%
Learning Objective 1.2: Compare the advantages and disadvantages of working in groups.
n% n% n% n% n% n% n% n% n% gd n%
Topic 1.2.1: Advantages of Working in Groups Dif
n% n% n% n% gd n% n%
ficulty Level: Moderate
n% n% n%
Skill Level: Understand the Concepts
n% n% n% n%
3) Which of the following characteristics is a disadvantage of working in groups?
n% n% n% n% n% n% n% n% n% gd n%
f) Groups make better decisions when working on complex tasks.
n% n% n% n% n% n% n% n%
g) Working in groups enhances member learning. n% n% n% n% n%
h) Groups require significant time, energy, and resources.
n% n% n% n% n% n%
i) Groups are often more creative than members working alone.
n% n% n% n% n% n% n% n%
j) Members usually enjoy working with others in groups. n% n% n% n% n% n% n%
Answer: c
n% n%
Learning Objective 1.2: Compare the advantages and disadvantages of working in groups.
n% n% n% n% n% n% n% n% n% n% n%
Topic 1.2.2: Disadvantages of Working in Groups
n% n% n% n% n% n% n%
Difficulty Level: Moderate n% n%
Skill Level: Understand the Concepts
n% n% n% n%
4) Which of the following situations best represents group communication as defined in th
n% n% n% n% n% n% n% n% n% n% n% n%
e text?
n%
k) people talking in an elevator n% n% n% n%
l) people discussing the weather at an airport
n% n% n% n% n% n%
m) fans cheering at a baseball game
n% n% n% n% n%
n) jury members deliberating a court case
n% n% n% n% gd
o) a congregation listening to a sermo
n% n% n% n% n%
n Answer: d
n% n%
Learning Objective 1.3: Explain the importance of the five key elements in the definition of
n% n% n% n% n% n% n% n% n% n% n% n% n% n%
group communication. n%
iv
Copyright © 2025, 2017, 2013 by Pearson Education, Inc. All rights reserv
n% n% n% n% n% n% n% n% n% n% n%
ed.