WGU C215 Study Guide - FINALWGU C215 Study Guide - FINAL 210+ (Latest Edition) 100% Verified Q&A + Answer Key Solutions

WGU C215 Study Guide - FINALWGU
C215 Study Guide - FINAL
(Latest 2025-2026 Edition) 100% Verified Q&A + Answer
210+
Key Solutions


VERIFIED ANSWERS


Question 1
Total Quality Management (TQM) Philosophy
Correct Answer
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality


Question 2
Process Capability Index (Cpk)
Correct Answer
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk,
the improved is the ability of the process to complete its necessities.


Question 3
Six Sigma

Correct Answer
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from
product to service.


Question 4
Design Capacity
Correct Answer
The theoretical maximum output of a system in a given period under ideal conditions.


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,Question 5
Location Analysis
Correct Answer
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other
factors.

The technique for determining location decisions.


Question 6
Line Processes
Correct Answer
A type of process used to produce a large volume of a standardized product.

■ Limited customization and high volume


Question 7
Batch Processes
Correct Answer
A type of process used to produce a small number of products in groups or batches based on customer orders or
specifications.

■ High customization moderate volume


Question 8
Project Processes
Correct Answer
A type of process used to make a one-at-a-time product exactly to customer specifications.

■ Most custom and lowest volume


Question 9
Continuous Processes
Correct Answer
A type of process that operates continually to produce a high volume of a fully standardized product.

- No customization and as high a volume as possible


Question 10
Bottleneck
Correct Answer
Longest task in the process.




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,Question 11
Flexible Manufacturing System (FMS)
Correct Answer
A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous
operations.


Question 12
Output/Input Control
Correct Answer
A technique for monitoring the flow of jobs between work centers.


Question 13
Value-Added

Correct Answer
The net increase created during the transformation of inputs into final outputs.


Question 14
Hybrid Layouts
Correct Answer
Layouts that combine characteristics of process and product layouts.

- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts


Question 15
Relationship Chart (REL)
Correct Answer
Table that reflects opinions of managers with regard to the importance of having any two departments close together.


Question 16
Rectilinear Distance
Correct Answer
The shortest distance between two locations using north-south and east-west movements.


Question 17
From-To Matrix
Correct Answer
Table that gives the number of trips or units of product moved between any pair of departments.




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, Question 18
Block Plan
Correct Answer
Schematic showing the placement of resources in a facility.


Question 19
Mean Observed Times
Correct Answer
The average of the observation times for each of the work elements.


Question 20
Normal Time
Correct Answer
The mean observed time multiplied by the performance rating factor by the frequency of occurrence.


Question 21
Standard Time

Correct Answer
The length of time it should take a qualified worker using appropriate process and tools to complete a specific job,
allowing time for personal fatigue and unavoidable delays.


Question 22
Just-in-Time (JIT)
Correct Answer
A philosophy designed to achieve high-volume production through elimination of waste and continuous improvement.
Based on a "pull" system rather than a "push" system. The three elements are just-in-time manufacturing, total quality
management, and respect for people.


Question 23
Kanban card
Correct Answer
A card that specifies the exact quantity of product that needs to be produced.


Question 24
Tier One Suppliers
Correct Answer
Supplies materials or services directly to the processing facility.

These are the suppliers that put products in specific containers or packages.

Internal Functions companies




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