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Study Guide – Managers Course 1 Exam with Complete Solutions

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This document contains a full study guide for the Managers Course 1 exam, including all questions with complete solutions. It covers essential management topics such as leadership principles, organizational behavior, decision-making, communication, performance evaluation, and strategic planning. Designed for aspiring managers and course participants, this guide helps reinforce key concepts, practice exam-style questions, and prepare effectively for the Managers Course 1 assessment.

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STUDY GUIDE MANAGERS COURSE 1
EXAM WITH ALL COMPLETE
SOLUTIONS




The risk agreement helps to clarify in writing the desire and right of - correct answer-the
resident to behave in ways that may be harmful and that the resident claims responsibility for
the behavior

Raw shell eggs for immediate consumption are cooked to at least: - correct answer-145
degrees F for 15 seconds

a resident's medical record must be retained for _________ years after termination of
residency. - correct answer-6

a residency agreement must be signed and dated _______ of the resident's acceptance into the
assisted living facility by the resident or representative. - correct answer-within 5 days of the
date

typically, what is the document (s) that prove that policies and procedures are in compliance
on an ongoing basis. - correct answer-records

the manager's investigation of an abuse, neglect or exploitation event must be completed
within ______ days. - correct answer-5 working

which one of the following is not true about when a resident has an accident, emergency, or
injury that results in the resident needing medical services. - correct answer-notifies the
resident's emergency contact and primary care provider within 24 hours.

what question does the "procedure" address: - correct answer-How

,abuse is defined as: - correct answer-- intentional infliction of physical harm; injury caused
by negligent acts or omission
-unreasonable confinement, sexual abuse or sexual assault, or pattern of ridiculing or
demeaning a resident.
- making derogatory remarks, verbally harassing or threatening to inflict physical harm on a
resident.

according to ARS 46-454 a person who is responsible for the care of a vulnerable adult shall
report to a peace officer or APS abuse, neglect or exploitation: - correct answer-immediately

an assisted living facility must have at least two (2) daily newspaper, magazines based upon
the resident choices and reading material from the classics (like Moby Dick, ect.) are
available to the residents. - correct answer-False

a manager should evaluate a potential resident prior to admission and should consider which
the following factors? - correct answer-- all needs and preferences of the resident
- do they fit the facility move-in criteria?
- is their adequate staff to meet their needs??

what is the best way to describe the process of creating a service plan: - correct answer-team
approach with manager or manager designee plus resident or represenitive and if applicable
nurse or medical practitioner for the medication administration and/or intermittent nursing
services.

a resident is moving out of your ALF there is no obligation to communications or collaborate
resident care needs to the receiving facility. - correct answer-False

in policies and procedures writing, "procedures" address: - correct answer-the steps to be
followed to accomplish the task (the how)

the only reason a caregiver shall not coordinate the transportation of a resident to a health
care institution is that it is an emergency. - correct answer-False

A service plan is completed: - correct answer-no later than 14 calendar days (except for
respite resident which is 3 working days) after the day of acceptance.

who has to have a fingerprint clearance card in a assisted living facility?? - correct answer-
manager, caregivers, assistant caregivers and if applicable volunteers and persons other than
caregivers who live-in the facility with direct contact with the residents.

how frequent is a service plan updated for a resident receiving personal care services? -
correct answer-6 months

there are how many resident rights? - correct answer-10

a resident that is requesting or is expected to receive supervisory care services, personal care
services or directed care services: - correct answer-can require intermittent nursing services.

what question does a "policy statement" address: - correct answer-What

, activities are to be based upon preferences, needs and abilities. - correct answer-True

a manager may terminate a residency agreement with a 14 day written notice of termination
for: - correct answer-nonpayment of fees, charges, or deposit

when does a manager need to a residency agreement? - correct answer-on or before residency

article 9 states - a manager shall not accept or retain a resident that has a stage 3 or 4 pressure
sore. - correct answer-True

employers are required to post a poster regarding "unemployment insurance" in places readily
accessible to individuals in the employer's service: - correct answer-True

a caregiver's qualifications and skills are based upon the type of facility that you're going to
be working in and the acuity of the residents. - correct answer-True

which of the following questions can be asked during the interviewing process? - correct
answer-tell me about previous work experiences, supervisor or education experiences

"general consent" means documentation of a onetime agreement to receive physical health
services or behavioral health services. - correct answer-True

to complete the caregiver training course today, an individual must complete all of the
following except: - correct answer-three months of health related experience.

They do:
- a 62 hour certified training program approved by the Board of Examiners
- pass a third-party standardized test
- have or obtain a food handler's card

before evaluating an employee, an employer should establish which one of the following
based upon generally accepted employee evaluation principes - correct answer-define
expectations, set measurable / observable goals and get employee agreement.

how many hours does an employee need to work and during what period of time to receive
FMLA leave? - correct answer-1250 hours over the last 12 months

"just-cause" employment termination can occur for: - correct answer-cause only

orientation of new employees shall be completed within 10 days form the starting date of
employment - correct answer-False

Arizona requires employers to verify the eligibility for employment and identity using E-
verify - correct answer-True

Sarbanes Oxley Act is known as the ______ act - correct answer-Whistleblower

how many CEUs are required each year for a caregiver - correct answer-as specified in the
policies and procedures of the ALF

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