BUS5110 Managing Individual and Team Behavior Unit 3 Graded
Quiz — 25 Q&A Verified Answers 2025
Course:
BUS5110 Managing Individual and Team Behavior — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5110 Unit 3 Graded Quiz — Motivation Theories
25 Questions with Verified Answers | Score: 96/100
Question 1:
According to Maslow’s Hierarchy of Needs, which of the following represents the highest-level
need that an organization can help an employee fulfill?
A) Providing a comprehensive health insurance and retirement package
B) Offering opportunities for challenging assignments and creative problem-solving
C) Establishing a peer recognition program and "Employee of the Month" awards
D) Ensuring a safe, ergonomically designed workspace
Answer: B
Explanation:
Maslow's highest level is self-actualization, which involves personal growth, realizing one's
potential, and creative fulfillment. Option B aligns with this need. Options A and D represent safety
needs, while Option C represents esteem needs.
Question 2:
In the context of Herzberg's Two-Factor Theory, which of the following actions is most likely to
increase employee motivation and job satisfaction, rather than just preventing dissatisfaction?
, A) Increasing the base salary across the department by 5%
B) Improving the office lighting and air conditioning systems
C) Giving employees greater autonomy and responsibility over their projects
D) Implementing a stricter policy against workplace harassment
Answer: C
Explanation:
Herzberg distinguished between hygiene factors (which prevent dissatisfaction but don't
motivate) and motivators (which actively drive satisfaction). Salary, working conditions, and
company policies are hygiene factors. Responsibility, achievement, and autonomy (Option C) are
intrinsic motivators.
Question 3:
A software development firm notices a high turnover rate among its mid-level programmers. Exit
interviews indicate they are satisfied with their pay and coworkers but feel their work is repetitive
and unchallenging. Based on Herzberg’s Two-Factor Theory, what is the BEST approach to retain
these employees?
A) Increase their annual performance bonuses.
B) Redesign their jobs to include more complex tasks and decision-making authority.
C) Organize more team-building retreats to foster better relationships.
D) Improve the ergonomic setup of their workstations.
Answer: B
Explanation:
The programmers are experiencing a lack of "motivators" (challenging work, growth), while their
"hygiene factors" (pay, relationships) are adequately met. Job enrichment (Option B) introduces
these missing motivators. Increasing pay or improving workstations only addresses hygiene
factors, which will not solve the underlying lack of motivation.
Question 4:
According to McClelland’s Acquired Needs Theory, a manager who is highly effective at driving a
team to meet ambitious sales targets but struggles with delegating tasks and often micromanages
likely has a high need for:
A) Affiliation (nAff)
B) Power (nPow)
C) Achievement (nAch)
Quiz — 25 Q&A Verified Answers 2025
Course:
BUS5110 Managing Individual and Team Behavior — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5110 Unit 3 Graded Quiz — Motivation Theories
25 Questions with Verified Answers | Score: 96/100
Question 1:
According to Maslow’s Hierarchy of Needs, which of the following represents the highest-level
need that an organization can help an employee fulfill?
A) Providing a comprehensive health insurance and retirement package
B) Offering opportunities for challenging assignments and creative problem-solving
C) Establishing a peer recognition program and "Employee of the Month" awards
D) Ensuring a safe, ergonomically designed workspace
Answer: B
Explanation:
Maslow's highest level is self-actualization, which involves personal growth, realizing one's
potential, and creative fulfillment. Option B aligns with this need. Options A and D represent safety
needs, while Option C represents esteem needs.
Question 2:
In the context of Herzberg's Two-Factor Theory, which of the following actions is most likely to
increase employee motivation and job satisfaction, rather than just preventing dissatisfaction?
, A) Increasing the base salary across the department by 5%
B) Improving the office lighting and air conditioning systems
C) Giving employees greater autonomy and responsibility over their projects
D) Implementing a stricter policy against workplace harassment
Answer: C
Explanation:
Herzberg distinguished between hygiene factors (which prevent dissatisfaction but don't
motivate) and motivators (which actively drive satisfaction). Salary, working conditions, and
company policies are hygiene factors. Responsibility, achievement, and autonomy (Option C) are
intrinsic motivators.
Question 3:
A software development firm notices a high turnover rate among its mid-level programmers. Exit
interviews indicate they are satisfied with their pay and coworkers but feel their work is repetitive
and unchallenging. Based on Herzberg’s Two-Factor Theory, what is the BEST approach to retain
these employees?
A) Increase their annual performance bonuses.
B) Redesign their jobs to include more complex tasks and decision-making authority.
C) Organize more team-building retreats to foster better relationships.
D) Improve the ergonomic setup of their workstations.
Answer: B
Explanation:
The programmers are experiencing a lack of "motivators" (challenging work, growth), while their
"hygiene factors" (pay, relationships) are adequately met. Job enrichment (Option B) introduces
these missing motivators. Increasing pay or improving workstations only addresses hygiene
factors, which will not solve the underlying lack of motivation.
Question 4:
According to McClelland’s Acquired Needs Theory, a manager who is highly effective at driving a
team to meet ambitious sales targets but struggles with delegating tasks and often micromanages
likely has a high need for:
A) Affiliation (nAff)
B) Power (nPow)
C) Achievement (nAch)
