IAAP Cap Exam - Practice
Exam Questions
Each organization has its own culture, which
reflects key values, beliefs and attitudes. Which
cultural symbol influences the organization's style
of doing business? A. employee attitudes B. dress
codes C. customer service D. office terminology -
ANSWERS During which stage do members of a
team begin to understand their boundaries,
inappropriate behaviors, and who is in charge? A.
forming B. storming C. performing D. adjourning -
ANSWERS Which is NOT an example of a mobile
application? A. Kickstarter.com B. Google Drive C.
Microsoft Teams D. Waze - ANSWERS Which is NOT
an example of using a network to communicate? A.
Google Chrome B. Microsoft SharePoint C.
Facebook D. LinkedIn - ANSWERS Teams are an
important part of an organization because they A.
Do not require oversight from management B.
Relieve heavy workloads of managers C. Combine
the skills and experiences of individuals D. Allow
you to delegate your daily workload - ANSWERS
Leadership can be defined as any of the following
EXCEPT A. Organizing and directing people to
accomplish goals. B. Giving direction for an activity
or operation. C. Being a guide, especially by goin
gin advance of others. D. inspiring and motivating
others to achieve goals. - ANSWERS An infographic
may communicate a message using all of the
following EXCEPT A. Pictures B. Excel Charts C.
Processes and workflow D. Visual narratives -
ANSWERS A key corporate benefit of a diverse
workforce includes A. compliance with affirmative
,action policies and procedures B. Providing
opportunities for different perspectives, values,
and ideas. C. Better communication with
international customers D. Environments that allow
employees to experience different cultures -
ANSWERS Conflict in the workforce can be
prevented by A. Communicating clearly to others
with respect for everyone's opinion B. Assuming
everyone understands your perspective C. only
listening to opinions and suggestions with which
you agree D. Having several meetings where you
communicate vaguely on the issues - ANSWERS
Which formal structure dictates how jobs are
divided and coordinated? A. Centralization B. Work
specialization C. Organizational D. Chain of
Command - ANSWERS Conflict resolution involves
all of the following EXCEPT A. recognizing the
conflict and committing to resolving the issue B.
reviewing the specifics and considering all the
viewpoints to avoid confusion C. getting the entire
team to agree to the solution or approach to
resolve the conflict D. getting the majority to agree
on how to resolve the conflict - ANSWERS Which
are the five common values consistent with ethical
choices? A. honesty, accuracy, responsibility,
fairness, and empathy B. honesty, fairness,
respect, responsibility, and compassion C. honesty,
punctuality, knowledge, fairness, and respect D.
honesty, fairness, accuracy, respect, and
punctuality - ANSWERS Which statement is true
regarding cross-functional teams in an
organization? A. they resolve problems using their
expertise and business acumen B. they organize
events coordinate actions C. they rely heavily on
emails, conference calls, and technology D. they
disband after a specific problem is solved -
ANSWERS Which BEST describes effective leaders?
, A. they motivate employees to focus on short-term
success B. they set good examples and motivate
employees to focus on long-term success C. they
provide employees with purpose to complete the
goals of the organization D. they inspire employees
to focus on short-term success - ANSWERS It is
your goal to change jobs. Which is the BEST
strategy to accomplish this goal? A. Complete as
many applications as possible B. connect with
friends and colleagues C. take educational courses
D. Post it on Facebook - ANSWERS A conflict has
continued for months between several work
groups. its is resulting in failed communication and
employee turnover. Which is the BEST course of
action? A. Send out a memo demanding that it
stop. B. Fire the members creating the conflict C.
Use a mediator to help resolve the conflict D.
Determine the cause of the conflict and document
it. - ANSWERS Which three-step process adapts to
blogging? A. plan-write-complete B. research-plan-
write C. plan-write-edit D. research-plan-edit -
ANSWERS Employment law protects employers and
employees. Which legislation was passed to
protect genetic information from being used in
promotional processes? A. ADA B. ADEA C. GINA D.
HIPAA - ANSWERS At the end of each year, the
manager meets with each staff member to identify
and agree on goals for the upcoming year. Which is
the BEST description of this style of management?
A. management by objectives B. Situational C.
Pathfinding D. Teaching - ANSWERS A team is
competing in a multi-state technical skills and
physical endurance competition with media
coverage. It has involved months of practice and
team work. Which term BEST describes this type of
team? A. parallel team B. project team C. action
team D. work team - ANSWERS Which type of
Exam Questions
Each organization has its own culture, which
reflects key values, beliefs and attitudes. Which
cultural symbol influences the organization's style
of doing business? A. employee attitudes B. dress
codes C. customer service D. office terminology -
ANSWERS During which stage do members of a
team begin to understand their boundaries,
inappropriate behaviors, and who is in charge? A.
forming B. storming C. performing D. adjourning -
ANSWERS Which is NOT an example of a mobile
application? A. Kickstarter.com B. Google Drive C.
Microsoft Teams D. Waze - ANSWERS Which is NOT
an example of using a network to communicate? A.
Google Chrome B. Microsoft SharePoint C.
Facebook D. LinkedIn - ANSWERS Teams are an
important part of an organization because they A.
Do not require oversight from management B.
Relieve heavy workloads of managers C. Combine
the skills and experiences of individuals D. Allow
you to delegate your daily workload - ANSWERS
Leadership can be defined as any of the following
EXCEPT A. Organizing and directing people to
accomplish goals. B. Giving direction for an activity
or operation. C. Being a guide, especially by goin
gin advance of others. D. inspiring and motivating
others to achieve goals. - ANSWERS An infographic
may communicate a message using all of the
following EXCEPT A. Pictures B. Excel Charts C.
Processes and workflow D. Visual narratives -
ANSWERS A key corporate benefit of a diverse
workforce includes A. compliance with affirmative
,action policies and procedures B. Providing
opportunities for different perspectives, values,
and ideas. C. Better communication with
international customers D. Environments that allow
employees to experience different cultures -
ANSWERS Conflict in the workforce can be
prevented by A. Communicating clearly to others
with respect for everyone's opinion B. Assuming
everyone understands your perspective C. only
listening to opinions and suggestions with which
you agree D. Having several meetings where you
communicate vaguely on the issues - ANSWERS
Which formal structure dictates how jobs are
divided and coordinated? A. Centralization B. Work
specialization C. Organizational D. Chain of
Command - ANSWERS Conflict resolution involves
all of the following EXCEPT A. recognizing the
conflict and committing to resolving the issue B.
reviewing the specifics and considering all the
viewpoints to avoid confusion C. getting the entire
team to agree to the solution or approach to
resolve the conflict D. getting the majority to agree
on how to resolve the conflict - ANSWERS Which
are the five common values consistent with ethical
choices? A. honesty, accuracy, responsibility,
fairness, and empathy B. honesty, fairness,
respect, responsibility, and compassion C. honesty,
punctuality, knowledge, fairness, and respect D.
honesty, fairness, accuracy, respect, and
punctuality - ANSWERS Which statement is true
regarding cross-functional teams in an
organization? A. they resolve problems using their
expertise and business acumen B. they organize
events coordinate actions C. they rely heavily on
emails, conference calls, and technology D. they
disband after a specific problem is solved -
ANSWERS Which BEST describes effective leaders?
, A. they motivate employees to focus on short-term
success B. they set good examples and motivate
employees to focus on long-term success C. they
provide employees with purpose to complete the
goals of the organization D. they inspire employees
to focus on short-term success - ANSWERS It is
your goal to change jobs. Which is the BEST
strategy to accomplish this goal? A. Complete as
many applications as possible B. connect with
friends and colleagues C. take educational courses
D. Post it on Facebook - ANSWERS A conflict has
continued for months between several work
groups. its is resulting in failed communication and
employee turnover. Which is the BEST course of
action? A. Send out a memo demanding that it
stop. B. Fire the members creating the conflict C.
Use a mediator to help resolve the conflict D.
Determine the cause of the conflict and document
it. - ANSWERS Which three-step process adapts to
blogging? A. plan-write-complete B. research-plan-
write C. plan-write-edit D. research-plan-edit -
ANSWERS Employment law protects employers and
employees. Which legislation was passed to
protect genetic information from being used in
promotional processes? A. ADA B. ADEA C. GINA D.
HIPAA - ANSWERS At the end of each year, the
manager meets with each staff member to identify
and agree on goals for the upcoming year. Which is
the BEST description of this style of management?
A. management by objectives B. Situational C.
Pathfinding D. Teaching - ANSWERS A team is
competing in a multi-state technical skills and
physical endurance competition with media
coverage. It has involved months of practice and
team work. Which term BEST describes this type of
team? A. parallel team B. project team C. action
team D. work team - ANSWERS Which type of
