1|Page
CLEET CERTIFICATION PHASE 2 EXAM LATEST 2026-2027 ACTUAL
EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
Public relations skills help you to effectively perform those duties
which involve: - ANSWER-Other people
Which of the following is a true statement about a security guard's
relationship to the public or client employees? - ANSWER-
Security officers enforce the client's rules, policies, and
procedures
Which of the following actions demonstrates good public
relations? - ANSWER-Enforcing all rules, policies, and procedures
without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a
uniform (if not authorized by your employer)? - ANSWER-No
Maintaining a good physical appearance means? - ANSWER-
Being well-groomed
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Maintaining a professional work area means: - ANSWER-Keeping
desks and counters clean and organized
How should you respond to people who try to use their friendship
with you? - ANSWER-Be fair
Which of the following words does not describe a guideline for
communication with other people? - ANSWER-Aggressive
How should you speak to communicate across language barriers?
- ANSWER-Clearly and slowly
Which of the following words does not represent a guideline for
communicating across language barriers? - ANSWER-Shout
How can you maintain your professionalism when communicating
with the media? - ANSWER-Be pleasant at all times
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What is the proper response to answer questions from the media?
- ANSWER-Refer media representatives to your supervisor
In addition to being understanding when making a court
appearance, you should also: - ANSWER-Be yourself
What is one way of maintaining your credibility during a court
appearance? - ANSWER-Projecting a professional image
Should you hang up the telephone first? - ANSWER-No
If you answer the telephone, and the person the caller wants
cannot be reached, what should you do? - ANSWER-Explain the
reason the person may not be reached
When reporting an emergency over the telephone, you should: -
ANSWER-Follow all directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANSWER-
Just above normal conversation level
CLEET CERTIFICATION PHASE 2 EXAM LATEST 2026-2027 ACTUAL
EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
Public relations skills help you to effectively perform those duties
which involve: - ANSWER-Other people
Which of the following is a true statement about a security guard's
relationship to the public or client employees? - ANSWER-
Security officers enforce the client's rules, policies, and
procedures
Which of the following actions demonstrates good public
relations? - ANSWER-Enforcing all rules, policies, and procedures
without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a
uniform (if not authorized by your employer)? - ANSWER-No
Maintaining a good physical appearance means? - ANSWER-
Being well-groomed
,2|Page
Maintaining a professional work area means: - ANSWER-Keeping
desks and counters clean and organized
How should you respond to people who try to use their friendship
with you? - ANSWER-Be fair
Which of the following words does not describe a guideline for
communication with other people? - ANSWER-Aggressive
How should you speak to communicate across language barriers?
- ANSWER-Clearly and slowly
Which of the following words does not represent a guideline for
communicating across language barriers? - ANSWER-Shout
How can you maintain your professionalism when communicating
with the media? - ANSWER-Be pleasant at all times
, 3|Page
What is the proper response to answer questions from the media?
- ANSWER-Refer media representatives to your supervisor
In addition to being understanding when making a court
appearance, you should also: - ANSWER-Be yourself
What is one way of maintaining your credibility during a court
appearance? - ANSWER-Projecting a professional image
Should you hang up the telephone first? - ANSWER-No
If you answer the telephone, and the person the caller wants
cannot be reached, what should you do? - ANSWER-Explain the
reason the person may not be reached
When reporting an emergency over the telephone, you should: -
ANSWER-Follow all directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANSWER-
Just above normal conversation level
