D072 WGU Communication, Leadership & Organizational Behavior
Study Guide | Assertive, Aggressive, Passive & Passive-Aggressive
Styles, Transformational & Transactional Leadership, Power &
Influence, Emotional Intelligence (EQ), Communication Channels &
Barriers, Corporate Culture, Ethics & CSR, Personality & Person-
Organization Fit, Situational Leadership, Conflict Resolution, Team
Dynamics, Stakeholders, Written & Oral Communication, CVF &
McKinsey 7-S Models, Sarbanes-Oxley, Whistleblowers, Job &
Organizational Fit, Motivational Strategies, Decision Making &
Influence Tactics Exam Questions Verified and Provided with Complete
A+ Graded Rationales Latest Updated 2026
Ability
Possession of the means or skill to do something
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her
message
aggressive communicator
Forceful communication style often carried out in a loud and hostile manner
,assertive communicator
Productive communication style used by those who express their ideas while listening
attentively to others
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members are similar
to themselves in terms of personality, values, interests, and other attributes; (2) organizations
are more likely to select those who possess knowledge, skills, and abilities similar to the ones
their existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
Attrition
The unpredictable and uncontrollable but normal reduction of work force due to resignations,
retirement, sickness, or death
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much input from
others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
, Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings during
specific situations and a coach helps establish a development plan
channel
Means of passing information from sender to recipient, such as via face-to-face meeting or
telephone call
code of ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
communication style
Dominant way in which an individual interacts and exchanges information with others
Consideration
Study Guide | Assertive, Aggressive, Passive & Passive-Aggressive
Styles, Transformational & Transactional Leadership, Power &
Influence, Emotional Intelligence (EQ), Communication Channels &
Barriers, Corporate Culture, Ethics & CSR, Personality & Person-
Organization Fit, Situational Leadership, Conflict Resolution, Team
Dynamics, Stakeholders, Written & Oral Communication, CVF &
McKinsey 7-S Models, Sarbanes-Oxley, Whistleblowers, Job &
Organizational Fit, Motivational Strategies, Decision Making &
Influence Tactics Exam Questions Verified and Provided with Complete
A+ Graded Rationales Latest Updated 2026
Ability
Possession of the means or skill to do something
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her
message
aggressive communicator
Forceful communication style often carried out in a loud and hostile manner
,assertive communicator
Productive communication style used by those who express their ideas while listening
attentively to others
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members are similar
to themselves in terms of personality, values, interests, and other attributes; (2) organizations
are more likely to select those who possess knowledge, skills, and abilities similar to the ones
their existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
Attrition
The unpredictable and uncontrollable but normal reduction of work force due to resignations,
retirement, sickness, or death
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much input from
others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
, Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings during
specific situations and a coach helps establish a development plan
channel
Means of passing information from sender to recipient, such as via face-to-face meeting or
telephone call
code of ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
communication style
Dominant way in which an individual interacts and exchanges information with others
Consideration
