DECA ICDC Principles Exam Questions And Answers With Verified Solutions 2025
Nicole's Manicure Salon has operated successfully for the past 15 years. Recently, Nicole decided to
expand by offering several people the opportunity to own and operate a Nicole's Manicure Salon in
other
locations. Which form of business ownership would allow Nicole to attain her goal? - ✔✔Business-
format franchise
Which of the following usually is the first step in applying written directions to achieve tasks: -
✔✔Reading
Which of the following business resources provides information about the company's dress codes and
vacation policies, and general rules for appropriate behavior: - ✔✔Employee handbook
To be able to better understand and follow directions on the job, employees often - ✔✔ask questions.
Which of the following usually is a benefit of listening to others and trying to understand what they are
saying in order to respond appropriately: - ✔✔Respect of coworkers
Which of the following adds meaning to the words a speaker uses: - ✔✔Tone of voice
What communication style is most appropriate to use when you are providing a friend with personal
advice? - ✔✔Empathic
What should employees keep in mind when trying to be objective while defending their ideas? -
✔✔Others may have different opinions.
Which of the following is a true statement about listening skills while handling telephone calls: -
✔✔Being a good listener requires active listening skills.
,One computer tool that a businessperson can use to organize online information for a research report is
- ✔✔mind-mapping programs.
After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit
her work on her computer. What technique will help Lana determine if the text is clear and logical? -
✔✔Reading the text aloud
Which of the following message closings is the most appropriate to use for a businessperson who is
sending formal e-mail correspondence: - ✔✔Regards
The opening sentences of an effective business letter should - ✔✔come right to the point.
Which of the following is a reason why businesses write informational messages: - ✔✔To sell products
To make a request of a business associate or customer is one of the reasons why businesspeople write -
✔✔letters of inquiry
A message from the company president to all employees concerning a change in insurance coverage is a
form of __________ communication. - ✔✔staff
Sam's supervisor has asked him to provide an update about the status of his project during an upcoming
meeting. Before Sam attends the meeting, it is important that he - ✔✔gathers necessary information.
The primary reason customers give for not returning to a business is a lack of - ✔✔courtesy from
salespeople
What is often a benefit to a business of providing good customer service? - ✔✔Greater profits
Businesses benefit when employees handle customer inquiries in an effective manner because -
✔✔customers' confidence in the business increases
,. Businesses develop policies to help employees deal with customers the same way in similar situations
so
that employees will - ✔✔treat customers fairly
How can the salesperson try to reduce the number of customer complaints about the products
customers
buy? - ✔✔By identifying the customer's real needs
One way of reinforcing the company's image through employee performance is by making sure
employees have - ✔✔thorough knowledge of the products
Which of the following groups would be most likely to limit our society's human resources and hinder
our
leadership in the use of technology: - ✔✔People, ages 25-55, who lack technological skills
Resources, goods, and services are more highly valued if they are - ✔✔scarce
Most businesses strive to supply goods and services in direct proportion to - ✔✔demand
Traditional economic systems are found only in __________ countries. - ✔✔undeveloped
Although private enterprise is a productive economic system, a problem it has not been able to
eliminate
is - ✔✔poverty
Which of the following is considered the primary incentive for starting a business: - ✔✔Profit motive
A business that advertises a special sale as well as its delivery service is using a combination of
___________ competition. - ✔✔price and nonprice
, Which of the following is a public good that is provided by the government: - ✔✔Interstate highways
Which of the following is a true statement about productivity: - ✔✔Most businesses try to increase
productivity
Paul is nervous about his sales presentation. But, he doesn't want to admit it to himself. His coworker,
Amanda, pointed it out to him while he was practicing what to say. What should she recommend that he
do? - ✔✔Accurately assess his emotions
What is an example of a positive affirmation? - ✔✔"I do not put off for tomorrow what I can do today."
What do individuals often identify when assessing their personal strengths and weaknesses? -
✔✔Interests
Joyce was told by her supervisor that she should take more initiative, use more tact when dealing with
customers, and smile more. How should Joyce go about improving these personal traits? - ✔✔Joyce
should work on one trait at a time
Being enthusiastic can increase your - ✔✔happiness
To be considered a person with initiative, you must - ✔✔demonstrate initiative on a regular basis.
Which of the following statements depicts responsible behavior on the part of the employee: - ✔✔"I
told my supervisor I would work on Friday nights, so I will be here Friday."
Marie uses a lot of gestures when she is communicating with customers. What tool is Marie using? -
✔✔Body language
Businesspeople who want to be successful in a global market should exhibit - ✔✔cultural sensitivity
Nicole's Manicure Salon has operated successfully for the past 15 years. Recently, Nicole decided to
expand by offering several people the opportunity to own and operate a Nicole's Manicure Salon in
other
locations. Which form of business ownership would allow Nicole to attain her goal? - ✔✔Business-
format franchise
Which of the following usually is the first step in applying written directions to achieve tasks: -
✔✔Reading
Which of the following business resources provides information about the company's dress codes and
vacation policies, and general rules for appropriate behavior: - ✔✔Employee handbook
To be able to better understand and follow directions on the job, employees often - ✔✔ask questions.
Which of the following usually is a benefit of listening to others and trying to understand what they are
saying in order to respond appropriately: - ✔✔Respect of coworkers
Which of the following adds meaning to the words a speaker uses: - ✔✔Tone of voice
What communication style is most appropriate to use when you are providing a friend with personal
advice? - ✔✔Empathic
What should employees keep in mind when trying to be objective while defending their ideas? -
✔✔Others may have different opinions.
Which of the following is a true statement about listening skills while handling telephone calls: -
✔✔Being a good listener requires active listening skills.
,One computer tool that a businessperson can use to organize online information for a research report is
- ✔✔mind-mapping programs.
After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit
her work on her computer. What technique will help Lana determine if the text is clear and logical? -
✔✔Reading the text aloud
Which of the following message closings is the most appropriate to use for a businessperson who is
sending formal e-mail correspondence: - ✔✔Regards
The opening sentences of an effective business letter should - ✔✔come right to the point.
Which of the following is a reason why businesses write informational messages: - ✔✔To sell products
To make a request of a business associate or customer is one of the reasons why businesspeople write -
✔✔letters of inquiry
A message from the company president to all employees concerning a change in insurance coverage is a
form of __________ communication. - ✔✔staff
Sam's supervisor has asked him to provide an update about the status of his project during an upcoming
meeting. Before Sam attends the meeting, it is important that he - ✔✔gathers necessary information.
The primary reason customers give for not returning to a business is a lack of - ✔✔courtesy from
salespeople
What is often a benefit to a business of providing good customer service? - ✔✔Greater profits
Businesses benefit when employees handle customer inquiries in an effective manner because -
✔✔customers' confidence in the business increases
,. Businesses develop policies to help employees deal with customers the same way in similar situations
so
that employees will - ✔✔treat customers fairly
How can the salesperson try to reduce the number of customer complaints about the products
customers
buy? - ✔✔By identifying the customer's real needs
One way of reinforcing the company's image through employee performance is by making sure
employees have - ✔✔thorough knowledge of the products
Which of the following groups would be most likely to limit our society's human resources and hinder
our
leadership in the use of technology: - ✔✔People, ages 25-55, who lack technological skills
Resources, goods, and services are more highly valued if they are - ✔✔scarce
Most businesses strive to supply goods and services in direct proportion to - ✔✔demand
Traditional economic systems are found only in __________ countries. - ✔✔undeveloped
Although private enterprise is a productive economic system, a problem it has not been able to
eliminate
is - ✔✔poverty
Which of the following is considered the primary incentive for starting a business: - ✔✔Profit motive
A business that advertises a special sale as well as its delivery service is using a combination of
___________ competition. - ✔✔price and nonprice
, Which of the following is a public good that is provided by the government: - ✔✔Interstate highways
Which of the following is a true statement about productivity: - ✔✔Most businesses try to increase
productivity
Paul is nervous about his sales presentation. But, he doesn't want to admit it to himself. His coworker,
Amanda, pointed it out to him while he was practicing what to say. What should she recommend that he
do? - ✔✔Accurately assess his emotions
What is an example of a positive affirmation? - ✔✔"I do not put off for tomorrow what I can do today."
What do individuals often identify when assessing their personal strengths and weaknesses? -
✔✔Interests
Joyce was told by her supervisor that she should take more initiative, use more tact when dealing with
customers, and smile more. How should Joyce go about improving these personal traits? - ✔✔Joyce
should work on one trait at a time
Being enthusiastic can increase your - ✔✔happiness
To be considered a person with initiative, you must - ✔✔demonstrate initiative on a regular basis.
Which of the following statements depicts responsible behavior on the part of the employee: - ✔✔"I
told my supervisor I would work on Friday nights, so I will be here Friday."
Marie uses a lot of gestures when she is communicating with customers. What tool is Marie using? -
✔✔Body language
Businesspeople who want to be successful in a global market should exhibit - ✔✔cultural sensitivity
