BA 350 EXAM 2 QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
What are values? - Answers Enduring beliefs about what behaviors or end states are preferable
What are instrumental values? - Answers Values representing means of achieving goals (Behaviors)
e.g. honesty, responsibility, ambition.
What are terminal values? - Answers Values representing desires end goals in life.
e.g. happiness, freedom, success.
What are emotions at work? - Answers Mental states involving feelings, physiological responses, and
action tendencies.
What is emotional contagion? - Answers The spread of emotions from one person to another through
cues like tone, expressions, or body language.
What is emotional labor? - Answers Effort required to display emotions expected by an organization.
e.g. customer service employees smiling.
What are the 12 common ethical issues? - Answers Stealing,
Lying,
Fraud and deceit,
Conflict of interest,
Hiding or divulging information
Cheating
Personal decadence
Interpersonal abuse
Organizational abuse
Rule violations
Accessory to unethical acts
Ethical dilemmas.
What are individual influences on ethical behavior? - Answers Value systems, Locus of control,
Machiavellianism, Cognitive moral development.
What is locus of control? - Answers Whether people believe outcomes are controlled by their actions
(internal) or external forces.
What is Machiavellianism? - Answers A personality trait where individuals manipulate others for
personal gain.
What are organizational influences on ethical behavior? - Answers Organizational culture/climate
Codes of conduct
Ethics committees
Training
Rewards and punishments.
What is an ethical dilemma? - Answers A situation where two or more ethical principles conflict,
making it difficult to decide what is right.
What are the parts of the communication model? - Answers Sender
Message
Receiver
Feedback
Perceptual screens
What are perceptual screens? - Answers Personal filters based on experience, culture, and values
that affect interpretation of messages.
What is communication media? - Answers The channel used to send messages (face-to-face, email,
phone, reports).
Which communication medium has the highest information richness? - Answers Face-to-Face
communication.
When should rich communication media be used? - Answers When messages are complex,
emotional, or ambiguous.
What are communication networks? - Answers Patterns of communication flow within groups.
e.g. Chain, Wheel, Circle, All-channel.
What are the impacts of communication technology? - Answers Faster communication
Immediate information access
Reduced nonverbal cues
Increased multitasking.
What are values? - Answers Enduring beliefs about what behaviors or end states are preferable
What are instrumental values? - Answers Values representing means of achieving goals (Behaviors)
e.g. honesty, responsibility, ambition.
What are terminal values? - Answers Values representing desires end goals in life.
e.g. happiness, freedom, success.
What are emotions at work? - Answers Mental states involving feelings, physiological responses, and
action tendencies.
What is emotional contagion? - Answers The spread of emotions from one person to another through
cues like tone, expressions, or body language.
What is emotional labor? - Answers Effort required to display emotions expected by an organization.
e.g. customer service employees smiling.
What are the 12 common ethical issues? - Answers Stealing,
Lying,
Fraud and deceit,
Conflict of interest,
Hiding or divulging information
Cheating
Personal decadence
Interpersonal abuse
Organizational abuse
Rule violations
Accessory to unethical acts
Ethical dilemmas.
What are individual influences on ethical behavior? - Answers Value systems, Locus of control,
Machiavellianism, Cognitive moral development.
What is locus of control? - Answers Whether people believe outcomes are controlled by their actions
(internal) or external forces.
What is Machiavellianism? - Answers A personality trait where individuals manipulate others for
personal gain.
What are organizational influences on ethical behavior? - Answers Organizational culture/climate
Codes of conduct
Ethics committees
Training
Rewards and punishments.
What is an ethical dilemma? - Answers A situation where two or more ethical principles conflict,
making it difficult to decide what is right.
What are the parts of the communication model? - Answers Sender
Message
Receiver
Feedback
Perceptual screens
What are perceptual screens? - Answers Personal filters based on experience, culture, and values
that affect interpretation of messages.
What is communication media? - Answers The channel used to send messages (face-to-face, email,
phone, reports).
Which communication medium has the highest information richness? - Answers Face-to-Face
communication.
When should rich communication media be used? - Answers When messages are complex,
emotional, or ambiguous.
What are communication networks? - Answers Patterns of communication flow within groups.
e.g. Chain, Wheel, Circle, All-channel.
What are the impacts of communication technology? - Answers Faster communication
Immediate information access
Reduced nonverbal cues
Increased multitasking.
