SCM 300: GLOBAL SUPPLY
OPERATIONS EXAM 2 WITH
CORRECT QUESTIONS AND
ANSWERS
Brick7and7Mortar7-7answer-
all7products7and7services7are7sold7to7customers7from7physical7stores7ex.7McDonald's
Online7or7E-tailing:7-7answer-
all7products7and7services7are7sold7to7customers7thru7an7online7website.7Ex.7Amazon.co
m
Bricks7and7Clicks7-7answer-
products7can7be7bought7from7a7physical7store7or7from7an7online7system.7Ex.7Barnes7an
d7Noble7and7BN.com
Clicks7and7Calls7-7answer-
in7addition7to7taking7orders7via7the7company7website,7some7companies7will7also7offer7s
ales7via7phone.7Ex.7Lands'7End7and7L.L.7Bean
Omni-channel7Retailing7-7answer-
retailers7that7are7fully7committed7to7engaging7customers7via7catalogs,7phone7calls,7web
site,7email,7internet7chatrooms,7social7media7sites7or7mobile7apps,7and7stores.7Ex.7Nord
strom
Manufacturers7-7answer-
companies7that7actually7create7finished7goods.7Retailers7then7buy7the7goods7and7that7r
etailer7is7responsible7for7distribution7and7storage.
Wholesalers7-7answer-purchase7goods7from7manufacturers.
, Drop7Shippers7-7answer-ties7manufacturers7and/
or7wholesalers7directly7to7consumers.7Never7actually7possess7the7product,7they7just7tak
e7orders.
Chargebacks7-7answer-penalties7charged7by7retail7organizations7to7their7supplier/
vendors7for7any7number7of7minor7supply7chain7offenses.
CPFR7(Collaborative,7Planning,7Forecasting,7and7Rescheduling)7-7answer-
a7formalized7effort7by7supply7chain7partners7to7share7detailed7data7and7collectively7dev
elop7forecasts7in7an7effort7to7reduce7supply7chain7costs7thru7better7planning.
VMI7-7answer-an7arrangement7where7retailers7allow7vendors7to7monitor7in-
store7inventories,7initiate7orders/
shipments7to7the7store7when7inventories7are7low,7and7also7bring7the7items7to7the7store7
and7onto7the7shelf.
Last7Mile7-7answer-
the7portion7of7the7supply7chain7between7the7final7inventory7holding7facility7and7the7end7
consumer.
Independents7-7answer-
one7store,7one7owner.7Usually7trying7to7satisfy7a7very7specialized7market7or7locale.7Ex.7
Family7owned7corner7store
Chains7-7answer-multiple7stores/
facilities,7one7owner7one7company.7Ex.7Home7Depot,7Wal-Mart,7Amazon.com
Franchises7-7answer-
a7franchisor7owns7the7rights7to7a7company7and7the7name.7A7franchisee7is7allowed7to7op
en7an7outlet7under7that7name.7The7franchisee7must7abide7by7the7rules7and7processes7o
f7the7franchise.7Ex.7McDonald's
Cooperatives7-7answer-
retailer7that7is7owned7by7its7customer7members.7These7organizations7typically7try7to7fit7t
he7very7special7needs7of7the7consumer7that7organized7the7cooperative
Prototype7Stores7-7answer-
a7series7of7stores7that7have7common7design,7construction,7and7layout.
Rationalized7Retailing7-7answer-
has7retail7chains7develop7rigid7control7structures7to7develop7and7manage7processes7su
ch7that7all7the7retail7outlets7are7managed7the7same7way.
Planogram7-7answer-a7map7of7where7every7product7goes7on7a7retail7store7shelf.
47Store7Security7Issues7-7answer-Employees
OPERATIONS EXAM 2 WITH
CORRECT QUESTIONS AND
ANSWERS
Brick7and7Mortar7-7answer-
all7products7and7services7are7sold7to7customers7from7physical7stores7ex.7McDonald's
Online7or7E-tailing:7-7answer-
all7products7and7services7are7sold7to7customers7thru7an7online7website.7Ex.7Amazon.co
m
Bricks7and7Clicks7-7answer-
products7can7be7bought7from7a7physical7store7or7from7an7online7system.7Ex.7Barnes7an
d7Noble7and7BN.com
Clicks7and7Calls7-7answer-
in7addition7to7taking7orders7via7the7company7website,7some7companies7will7also7offer7s
ales7via7phone.7Ex.7Lands'7End7and7L.L.7Bean
Omni-channel7Retailing7-7answer-
retailers7that7are7fully7committed7to7engaging7customers7via7catalogs,7phone7calls,7web
site,7email,7internet7chatrooms,7social7media7sites7or7mobile7apps,7and7stores.7Ex.7Nord
strom
Manufacturers7-7answer-
companies7that7actually7create7finished7goods.7Retailers7then7buy7the7goods7and7that7r
etailer7is7responsible7for7distribution7and7storage.
Wholesalers7-7answer-purchase7goods7from7manufacturers.
, Drop7Shippers7-7answer-ties7manufacturers7and/
or7wholesalers7directly7to7consumers.7Never7actually7possess7the7product,7they7just7tak
e7orders.
Chargebacks7-7answer-penalties7charged7by7retail7organizations7to7their7supplier/
vendors7for7any7number7of7minor7supply7chain7offenses.
CPFR7(Collaborative,7Planning,7Forecasting,7and7Rescheduling)7-7answer-
a7formalized7effort7by7supply7chain7partners7to7share7detailed7data7and7collectively7dev
elop7forecasts7in7an7effort7to7reduce7supply7chain7costs7thru7better7planning.
VMI7-7answer-an7arrangement7where7retailers7allow7vendors7to7monitor7in-
store7inventories,7initiate7orders/
shipments7to7the7store7when7inventories7are7low,7and7also7bring7the7items7to7the7store7
and7onto7the7shelf.
Last7Mile7-7answer-
the7portion7of7the7supply7chain7between7the7final7inventory7holding7facility7and7the7end7
consumer.
Independents7-7answer-
one7store,7one7owner.7Usually7trying7to7satisfy7a7very7specialized7market7or7locale.7Ex.7
Family7owned7corner7store
Chains7-7answer-multiple7stores/
facilities,7one7owner7one7company.7Ex.7Home7Depot,7Wal-Mart,7Amazon.com
Franchises7-7answer-
a7franchisor7owns7the7rights7to7a7company7and7the7name.7A7franchisee7is7allowed7to7op
en7an7outlet7under7that7name.7The7franchisee7must7abide7by7the7rules7and7processes7o
f7the7franchise.7Ex.7McDonald's
Cooperatives7-7answer-
retailer7that7is7owned7by7its7customer7members.7These7organizations7typically7try7to7fit7t
he7very7special7needs7of7the7consumer7that7organized7the7cooperative
Prototype7Stores7-7answer-
a7series7of7stores7that7have7common7design,7construction,7and7layout.
Rationalized7Retailing7-7answer-
has7retail7chains7develop7rigid7control7structures7to7develop7and7manage7processes7su
ch7that7all7the7retail7outlets7are7managed7the7same7way.
Planogram7-7answer-a7map7of7where7every7product7goes7on7a7retail7store7shelf.
47Store7Security7Issues7-7answer-Employees