SCM 300 EXAM 2 ASU DAVILA
QUESTIONS WITH CORRECT
ANSWERS
Brick-and-Mortar7Business7-7answer-
a7business7that7operates7in7a7physical7store7without7an7internet7presence
Online7or7E-tailing7-7answer-
All7products7and7services7are7sold7to7customers7through7an7online7website.7Example:7A
mazon.com
Brick7and7Clicks7-7answer-
Companies7that7use7both7a7physical7store7and7the7Web7to7sell7their7products7and7servi
ces.
Clicks7and7Calls7-7answer-
In7addition7to7taking7orders7via7the7company7website,7some7companies7will7also7offer7s
ales7via7the7phone.7Examples:7Lands'7End7and7L.L.7Bean
Omni-channel7retailing7-7answer-
Retailers7that7are7fully7committed7to7engaging7customers7via7catalogs,7phone7calls,7we
bsites,7email,7internet7chatrooms,7social7media7sites7or7mobile7apps,7and7of7course7als
o7in7stores.
Retail7sources7of7supply7-7answer-manufacturers,7wholesalers,7drop7shippers
drop7shippers7-7answer-An7organization7that7ties7manufactures7and/
or7wholesalers7directly7to7consumers.7They7never7posses7the7product,7they7just7take7or
ders7to7fulfill7by7another7party.
, Chargebacks7-7answer-
effectively7penalties7charged7by7retail7organizations7to7their7suppliers/
vendors7for7any7number7of7minor7and7major7supply7chain7offenses
Collaborative7Planning,7Forecasting,7and7Replenishment7(CPFR)7-7answer-
A7formalized7effort7by7supply7chain7partners7to7share7data7and7collectively7develop7fore
cast7in7an7attempt7to7reduce7supply7chain7cost7through7better7planning
vendor-managed7inventory7(VMI)7-7answer-
An7arrangement7where7retailers7allow7vendors7to7monitor7in-
store7inventories,7initiate7orders/
shipments7to7the7store7when7inventories7are7low,7and7also7bring7the7items7into7the7stor
e7and7onto7the7shelf.
Last7Mile7-7answer-
the7portion7of7the7supply7chain7between7the7final7inventory7holding7facility7and7the7end7
consumer
Prototype7Stores7-7answer-
A7series7of7stores7that7have7common7design,7construction7and7layout.7Standardized7pla
ns7that7will7work7across7many7stores7for7chain7retailers.
Rationalized7Retailing7-7answer-
This7retail7strategy7has7retail7chains7develop7rigid7control7structures7to7develop7and7ma
nage7processes7such7that7all7the7retail7outlets7are7managed7in7the7same7way.7An7empl
oyee7would7easily7be7able7to7work7at7almost7any7store7since7everything7is7done7the7sa
me7way.
Planogram7-7answer-A7map7of7where7every7product7goes7on7a7retail7store7shelf.
Customers7cost7for7waiting7lines7-7answer-Time
Company7cost7for7waiting7line7-7answer-Money7paid7to7maintain7the7line7(employees)
Waiting7line7Input7Source7-7answer-The7population7of7people7that7might7want7service
Waiting7Line7-7answer-The7area7in7which7customers7wait7for7service
Waiting7line7Service7Facility7-7answer-
The7area7in7which7customers7actually7receive7service
Infinite7population7of7customers7-7answer-
The7number7of7possible7customers7that7may7come7into7the7store7is7very7high7(or7unlimit
ed).7When7a7customer7enters7the7system,7the7odds7of7another7entering7the7system7are7
not7impacted7in7any7significant7manner.
QUESTIONS WITH CORRECT
ANSWERS
Brick-and-Mortar7Business7-7answer-
a7business7that7operates7in7a7physical7store7without7an7internet7presence
Online7or7E-tailing7-7answer-
All7products7and7services7are7sold7to7customers7through7an7online7website.7Example:7A
mazon.com
Brick7and7Clicks7-7answer-
Companies7that7use7both7a7physical7store7and7the7Web7to7sell7their7products7and7servi
ces.
Clicks7and7Calls7-7answer-
In7addition7to7taking7orders7via7the7company7website,7some7companies7will7also7offer7s
ales7via7the7phone.7Examples:7Lands'7End7and7L.L.7Bean
Omni-channel7retailing7-7answer-
Retailers7that7are7fully7committed7to7engaging7customers7via7catalogs,7phone7calls,7we
bsites,7email,7internet7chatrooms,7social7media7sites7or7mobile7apps,7and7of7course7als
o7in7stores.
Retail7sources7of7supply7-7answer-manufacturers,7wholesalers,7drop7shippers
drop7shippers7-7answer-An7organization7that7ties7manufactures7and/
or7wholesalers7directly7to7consumers.7They7never7posses7the7product,7they7just7take7or
ders7to7fulfill7by7another7party.
, Chargebacks7-7answer-
effectively7penalties7charged7by7retail7organizations7to7their7suppliers/
vendors7for7any7number7of7minor7and7major7supply7chain7offenses
Collaborative7Planning,7Forecasting,7and7Replenishment7(CPFR)7-7answer-
A7formalized7effort7by7supply7chain7partners7to7share7data7and7collectively7develop7fore
cast7in7an7attempt7to7reduce7supply7chain7cost7through7better7planning
vendor-managed7inventory7(VMI)7-7answer-
An7arrangement7where7retailers7allow7vendors7to7monitor7in-
store7inventories,7initiate7orders/
shipments7to7the7store7when7inventories7are7low,7and7also7bring7the7items7into7the7stor
e7and7onto7the7shelf.
Last7Mile7-7answer-
the7portion7of7the7supply7chain7between7the7final7inventory7holding7facility7and7the7end7
consumer
Prototype7Stores7-7answer-
A7series7of7stores7that7have7common7design,7construction7and7layout.7Standardized7pla
ns7that7will7work7across7many7stores7for7chain7retailers.
Rationalized7Retailing7-7answer-
This7retail7strategy7has7retail7chains7develop7rigid7control7structures7to7develop7and7ma
nage7processes7such7that7all7the7retail7outlets7are7managed7in7the7same7way.7An7empl
oyee7would7easily7be7able7to7work7at7almost7any7store7since7everything7is7done7the7sa
me7way.
Planogram7-7answer-A7map7of7where7every7product7goes7on7a7retail7store7shelf.
Customers7cost7for7waiting7lines7-7answer-Time
Company7cost7for7waiting7line7-7answer-Money7paid7to7maintain7the7line7(employees)
Waiting7line7Input7Source7-7answer-The7population7of7people7that7might7want7service
Waiting7Line7-7answer-The7area7in7which7customers7wait7for7service
Waiting7line7Service7Facility7-7answer-
The7area7in7which7customers7actually7receive7service
Infinite7population7of7customers7-7answer-
The7number7of7possible7customers7that7may7come7into7the7store7is7very7high7(or7unlimit
ed).7When7a7customer7enters7the7system,7the7odds7of7another7entering7the7system7are7
not7impacted7in7any7significant7manner.