CPXP Exam Study Guide (in progress)
Questions and Correct Answers| Updated
How did the report of quality measures to CMS begin?
Hospitals could voluntarily report quality measures starting in 2001- adapting to
current state from there
What is HCAHPS
Hospital Consumer Assessment of Healthcare Providers and System
What are some metrics for outcome of care?
mortality, readmission, complications, hospital associated infections
Describe "Pay for performance"
provide financial incentives to hospitals, physicians, and other providers to carry
out improvement and achieve optimal outcomes for patients
What are some reasons patients may not voice their complaints?
Don't know where to complain, afraid of retribution, not worth the trouble
,What are the IOM six aims of for quality (established in 2001)
Safe, time, effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim?
improve patient experience, improve health of populations, reduce per capita cost
Describe health literacy
capacity to obtain, process and understand basic health information needed to
make appropriate health decisions
What percentage of adults are estimated to have a proficient health literacy
12 %
Which year was the American Society for Hospital Risk Management formed?
1980
What was the original name for the CMS
Health Care Financing Administration
What is the definition of Culture (Irwin Press)
,Culture exists when its members share values and behaviors that they take for
granted
What is empathy
the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent on patient satisfaction
scores
1%
What are the 4 basic needs that should be met to create an ideal patient
experience
confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and representatives?
1965
In which year did the American hospital association develop patients bill of
rights
1973
What is the RATER scale and when was it developed
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
, What are some of the key concepts of the Planetree model
Importance of social support, patient/resident education, healing environment
(design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced?
1983
What is the Emergency Medical Treatment and Labor Act (EMTALA) and when
was it established
requires hospitals to stabilize any patient who shows up in the ER regardless of
ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act (HIPPA)
created?
1996
In which year did the IOM publish the report "To Err is Human" regarding the
significance of medical errors
1999
Questions and Correct Answers| Updated
How did the report of quality measures to CMS begin?
Hospitals could voluntarily report quality measures starting in 2001- adapting to
current state from there
What is HCAHPS
Hospital Consumer Assessment of Healthcare Providers and System
What are some metrics for outcome of care?
mortality, readmission, complications, hospital associated infections
Describe "Pay for performance"
provide financial incentives to hospitals, physicians, and other providers to carry
out improvement and achieve optimal outcomes for patients
What are some reasons patients may not voice their complaints?
Don't know where to complain, afraid of retribution, not worth the trouble
,What are the IOM six aims of for quality (established in 2001)
Safe, time, effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim?
improve patient experience, improve health of populations, reduce per capita cost
Describe health literacy
capacity to obtain, process and understand basic health information needed to
make appropriate health decisions
What percentage of adults are estimated to have a proficient health literacy
12 %
Which year was the American Society for Hospital Risk Management formed?
1980
What was the original name for the CMS
Health Care Financing Administration
What is the definition of Culture (Irwin Press)
,Culture exists when its members share values and behaviors that they take for
granted
What is empathy
the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent on patient satisfaction
scores
1%
What are the 4 basic needs that should be met to create an ideal patient
experience
confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and representatives?
1965
In which year did the American hospital association develop patients bill of
rights
1973
What is the RATER scale and when was it developed
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
, What are some of the key concepts of the Planetree model
Importance of social support, patient/resident education, healing environment
(design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced?
1983
What is the Emergency Medical Treatment and Labor Act (EMTALA) and when
was it established
requires hospitals to stabilize any patient who shows up in the ER regardless of
ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act (HIPPA)
created?
1996
In which year did the IOM publish the report "To Err is Human" regarding the
significance of medical errors
1999
