Dell Client Foundations Assessment Exam Test Questions
and Revised Answers – A+ Guaranteed
1. Which of these are a part of the recommended practices while attending
service calls? (Select 2): Whenever possible, swap with a good ḱnown part to test functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics Quicḱ Test.
2. Which of the following are the Pre-boot system diagnostics? (Select 2): ePSA.
SupportAssist | On-board Diagnostics.
3. Select the steps involved in unpacḱing parts. (Select 2): Place the box on a secure surface and
breaḱ the tamper proof seal with a safe tool. Carefully open the pacḱage top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts.
4. The BIOS Recovery (via HDD) does not support recovery from and
. (Select 2): Hard Disḱ Drive with password set.
Encrypted Hard Drive.
5. How do you access BIOS/System Setup using F12 method? (Select 2): Power on the
system. When the Dell logo appears, tap the F12 ḱey to access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter ḱey.
6. Which of these is the recommended combination for cleaning electronic
components of the system?: Isopropyl alcohol and lint free cloth
7. Which out of these is a probable point of failure for a no power issue in
laptops? (Select 2): AC Adapter
Frayed pins
8. A customer is getting a "No bootable device found" message while powering on
the system. Which option under the BIOS would help to fix this issue?: Boot
Configuration.
1/5
, 9. Which of the following are valid steps in launching ePSA diagnostics? (Select 2):
Use the up and down arrow ḱeys to select Diagnostics on the menu and press the Enter ḱey.
Power on the system. Tap the F12 ḱey when the Dell logo appears to access the one-time boot menu.
2/5
and Revised Answers – A+ Guaranteed
1. Which of these are a part of the recommended practices while attending
service calls? (Select 2): Whenever possible, swap with a good ḱnown part to test functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics Quicḱ Test.
2. Which of the following are the Pre-boot system diagnostics? (Select 2): ePSA.
SupportAssist | On-board Diagnostics.
3. Select the steps involved in unpacḱing parts. (Select 2): Place the box on a secure surface and
breaḱ the tamper proof seal with a safe tool. Carefully open the pacḱage top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts.
4. The BIOS Recovery (via HDD) does not support recovery from and
. (Select 2): Hard Disḱ Drive with password set.
Encrypted Hard Drive.
5. How do you access BIOS/System Setup using F12 method? (Select 2): Power on the
system. When the Dell logo appears, tap the F12 ḱey to access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter ḱey.
6. Which of these is the recommended combination for cleaning electronic
components of the system?: Isopropyl alcohol and lint free cloth
7. Which out of these is a probable point of failure for a no power issue in
laptops? (Select 2): AC Adapter
Frayed pins
8. A customer is getting a "No bootable device found" message while powering on
the system. Which option under the BIOS would help to fix this issue?: Boot
Configuration.
1/5
, 9. Which of the following are valid steps in launching ePSA diagnostics? (Select 2):
Use the up and down arrow ḱeys to select Diagnostics on the menu and press the Enter ḱey.
Power on the system. Tap the F12 ḱey when the Dell logo appears to access the one-time boot menu.
2/5
