TEST BANK o o
Operations and Supply Chain Management, 17th Edition by
o o o o o o o
o F. Robert Jacobs and Richard Chase
o o o o o
o Chapters 1 - 22 | Complete
o o o o o o
, • TABLE OF CONTENTS
o o
Chaptero1:oIntroduction
Chaptero2:oStrategy
Chaptero3:oDesignoofoProductsoandoServices
Chaptero4:oProjects
Chaptero5:oStrategicoCapacityoManagement
Chaptero6:oLearningoCurves
Chaptero7:oManufacturingoProcesses
Chaptero8:oFacilityoLayout
Chaptero9:oServiceoProcesses
Chaptero10:oWaitingoLineoAnalysisoandoSimulation
Chaptero11:oProcessoDesignoandoAnalysis
Chaptero12:oQualityoManagement
Chaptero13:oStatisticaloQualityoControl
Chaptero14:oLeanoSupplyoChains
Chaptero15:oLogisticsoandoDistributionoManagement
Chaptero16:oGlobaloSourcingoandoProcurement
Chaptero17:oTheoInternetoofoThingsoandoERP
Chaptero18:oForecasting
Chaptero19:oSalesoandoOperationsoPlanning
Chaptero20:oInventoryoManagement
Chaptero21:oMaterialoRequirementsoPlanning
Chaptero22:oWorkcenteroScheduling
,Chaptero01o
Efficiencyomeansodoingotheorightothingsotoocreateotheomostovalueoforotheocompany.
FALSE
Efficiencyomeansodoingosomethingoatotheolowestopossibleocost.
1. Effectivenessomeansodoingotheorightothingsotoocreateotheomostovalueoforotheocompany.
TRUE
Effectivenessomeansodoingotheorightothingsotoocreateotheomostovalueoforotheocompany.
AACSB:oAnalyticaloThinking
Blooms:oRemembe
roDifficulty:o1oE
asy
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
2. Aodoctorocompletesoaosurgicaloprocedureoonoaopatientowithoutoerror.oTheopatientodiesoanyway.oInooperationsomanagementoter
ms,oweocouldoreferotoothisodoctoroasobeingoefficientobutonotoeffective.
TRUE
Efficiencyomeansodoingosomethingoatotheolowestopossibleocost.oEffectivenessomeansodoingotheorightothingsotoocreateotheomostoval
ue.oTheodoctoroperformedotheosurgeryowithoutoerror.oBecauseotheopatientodied,onoovalueowasocreated.
AACSB:oAnalyticaloThinking
Blooms:oAnalyz
eoDifficulty:o2oMedi
um
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
3. Aoworkerocanobeoefficientowithoutobeingoeffective.
TRUE
Efficiencyomeansodoingosomethingoatotheolowestopossibleocost.oEffectivenessomeansodoingotheorightothingsotoocreateotheomostoval
ue.oTheseoareodifferentothings.
AACSB:oAnalyticaloThinkin
goBlooms:oUndersta
ndoDifficulty:o2oMe
dium
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
, 4. Aoprocessocanobeoeffectiveowithoutobeingoefficient.
TRUE
Often,omaximizingoeffectivenessoandoefficiencyoatotheosameotimeocreatesoconflictobetweenotheotwoogoals.o"Beingoefficient"oatothe
ocustomeroserviceocounteroatoaolocalostoreoorobankomeansousingotheo fewestonumberoofoclerksopossibleoatotheocounter.oBeingoeffect
ive,othough,omeansominimizingotheoamountoofotimeocustomersoneedotoowaitoinoline.
AACSB:oAnalyticaloThinkin
goBlooms:oUndersta
ndoDifficulty:o2oMe
dium
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
5. Operationsoandosupplyochainomanagementoisodefinedoasotheodesign,ooperation,oandoimprovementoofotheosystemsothatocrea
teoandodeliverotheofirm'soprimaryoproductsoandoservices.
TRUE
Operationsoandosupplyochainomanagementoisodefinedoasotheodesign,ooperation,oandoimprovementoofotheosystemsothatocreateoando
deliverotheofirm'soprimaryoproductsoandoservices.
AACSB:oAnalyticaloThinking
Blooms:oRemembe
roDifficulty:o1oE
asy
LearningoObjective:o01-01oIdentifyotheoelementsoofooperationsoandosupplyochainomanagement.o(OSCM)
Topic:oWhatoIsoOperationsoandoSupplyoChainoManagement?
6. Theotermo"value"orefersotootheorelationshipobetweenoqualityoandotheopriceopaidobyotheoconsumer.
TRUE
Relatedotooefficiencyoandoeffectivenessoisotheoconceptoofovalue,owhichocanobeometaphoricallyodefinedoasoqualityodividedobyoprice.
AACSB:oAnalyticaloThinking
Blooms:oRemembe
roDifficulty:o1oE
asy
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
7. Attemptingotoobalanceotheodesireotooefficientlyouseoresourcesowhileoprovidingoaohighlyoeffectiveoserviceomayocreateoconflictob
etweenotheotwoogoals.
TRUE
Oftenomaximizingoeffectivenessoandoefficiencyoatotheosameotimeocreatesoconflictobetweenotheotwoogoals.
AACSB:oAnalyticaloThinking
Blooms:oAnalyz
eoDifficulty:o1oE
asy
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
Operations and Supply Chain Management, 17th Edition by
o o o o o o o
o F. Robert Jacobs and Richard Chase
o o o o o
o Chapters 1 - 22 | Complete
o o o o o o
, • TABLE OF CONTENTS
o o
Chaptero1:oIntroduction
Chaptero2:oStrategy
Chaptero3:oDesignoofoProductsoandoServices
Chaptero4:oProjects
Chaptero5:oStrategicoCapacityoManagement
Chaptero6:oLearningoCurves
Chaptero7:oManufacturingoProcesses
Chaptero8:oFacilityoLayout
Chaptero9:oServiceoProcesses
Chaptero10:oWaitingoLineoAnalysisoandoSimulation
Chaptero11:oProcessoDesignoandoAnalysis
Chaptero12:oQualityoManagement
Chaptero13:oStatisticaloQualityoControl
Chaptero14:oLeanoSupplyoChains
Chaptero15:oLogisticsoandoDistributionoManagement
Chaptero16:oGlobaloSourcingoandoProcurement
Chaptero17:oTheoInternetoofoThingsoandoERP
Chaptero18:oForecasting
Chaptero19:oSalesoandoOperationsoPlanning
Chaptero20:oInventoryoManagement
Chaptero21:oMaterialoRequirementsoPlanning
Chaptero22:oWorkcenteroScheduling
,Chaptero01o
Efficiencyomeansodoingotheorightothingsotoocreateotheomostovalueoforotheocompany.
FALSE
Efficiencyomeansodoingosomethingoatotheolowestopossibleocost.
1. Effectivenessomeansodoingotheorightothingsotoocreateotheomostovalueoforotheocompany.
TRUE
Effectivenessomeansodoingotheorightothingsotoocreateotheomostovalueoforotheocompany.
AACSB:oAnalyticaloThinking
Blooms:oRemembe
roDifficulty:o1oE
asy
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
2. Aodoctorocompletesoaosurgicaloprocedureoonoaopatientowithoutoerror.oTheopatientodiesoanyway.oInooperationsomanagementoter
ms,oweocouldoreferotoothisodoctoroasobeingoefficientobutonotoeffective.
TRUE
Efficiencyomeansodoingosomethingoatotheolowestopossibleocost.oEffectivenessomeansodoingotheorightothingsotoocreateotheomostoval
ue.oTheodoctoroperformedotheosurgeryowithoutoerror.oBecauseotheopatientodied,onoovalueowasocreated.
AACSB:oAnalyticaloThinking
Blooms:oAnalyz
eoDifficulty:o2oMedi
um
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
3. Aoworkerocanobeoefficientowithoutobeingoeffective.
TRUE
Efficiencyomeansodoingosomethingoatotheolowestopossibleocost.oEffectivenessomeansodoingotheorightothingsotoocreateotheomostoval
ue.oTheseoareodifferentothings.
AACSB:oAnalyticaloThinkin
goBlooms:oUndersta
ndoDifficulty:o2oMe
dium
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
, 4. Aoprocessocanobeoeffectiveowithoutobeingoefficient.
TRUE
Often,omaximizingoeffectivenessoandoefficiencyoatotheosameotimeocreatesoconflictobetweenotheotwoogoals.o"Beingoefficient"oatothe
ocustomeroserviceocounteroatoaolocalostoreoorobankomeansousingotheo fewestonumberoofoclerksopossibleoatotheocounter.oBeingoeffect
ive,othough,omeansominimizingotheoamountoofotimeocustomersoneedotoowaitoinoline.
AACSB:oAnalyticaloThinkin
goBlooms:oUndersta
ndoDifficulty:o2oMe
dium
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
5. Operationsoandosupplyochainomanagementoisodefinedoasotheodesign,ooperation,oandoimprovementoofotheosystemsothatocrea
teoandodeliverotheofirm'soprimaryoproductsoandoservices.
TRUE
Operationsoandosupplyochainomanagementoisodefinedoasotheodesign,ooperation,oandoimprovementoofotheosystemsothatocreateoando
deliverotheofirm'soprimaryoproductsoandoservices.
AACSB:oAnalyticaloThinking
Blooms:oRemembe
roDifficulty:o1oE
asy
LearningoObjective:o01-01oIdentifyotheoelementsoofooperationsoandosupplyochainomanagement.o(OSCM)
Topic:oWhatoIsoOperationsoandoSupplyoChainoManagement?
6. Theotermo"value"orefersotootheorelationshipobetweenoqualityoandotheopriceopaidobyotheoconsumer.
TRUE
Relatedotooefficiencyoandoeffectivenessoisotheoconceptoofovalue,owhichocanobeometaphoricallyodefinedoasoqualityodividedobyoprice.
AACSB:oAnalyticaloThinking
Blooms:oRemembe
roDifficulty:o1oE
asy
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
7. Attemptingotoobalanceotheodesireotooefficientlyouseoresourcesowhileoprovidingoaohighlyoeffectiveoserviceomayocreateoconflictob
etweenotheotwoogoals.
TRUE
Oftenomaximizingoeffectivenessoandoefficiencyoatotheosameotimeocreatesoconflictobetweenotheotwoogoals.
AACSB:oAnalyticaloThinking
Blooms:oAnalyz
eoDifficulty:o1oE
asy
LearningoObjective:o01-
04oEvaluateotheoefficiencyoofoaofirm.oTo
pic:oEfficiency,oEffectiveness,oandoValue
