WGU C483 Principles of Management - Exam 3 Questions and
Answers and Explanations | Latest
1. Which of the following refers to the number of subordinates who report
directly to a manager?
A. Unity of command
B. Chain of command
C. Span of control
D. Delegation
Answer: C
Explanation: Span of control defines the number of direct reports a manager has. A wide
span means many subordinates, while a narrow span means few.
2. In a functional structure, employees are grouped based on:
A. Similar skills and expertise
B. Geographic location
C. Specific customer segments
D. Individual product lines
Answer: A
Explanation: Functional structure organizes the company by specialized departments like
marketing, finance, and human resources based on similar skills.
,3. Which organizational structure combines functional and divisional chains of
command?
A. Virtual structure
B. Matrix structure
C. Flat structure
D. Network structure
Answer: B
Explanation: A matrix structure uses a dual-reporting relationship where employees
report to both a functional manager and a divisional or project manager.
4. What is the primary disadvantage of a matrix structure?
A. Lack of specialized expertise
B. Slow response to environmental changes
C. Confusion and stress due to dual reporting
D. High overhead costs
Answer: C
Explanation: Because employees report to two bosses, the matrix structure can lead to
conflicting demands and power struggles.
5. The process of locating and attracting qualified applicants for jobs is called:
A. Selection
B. Job analysis
,C. Recruitment
D. Orientation
Answer: C
Explanation: Recruitment is the process of finding and attracting a pool of qualified
candidates for an open position.
6. Which legislation prohibits discrimination based on race, color, religion,
national origin, or sex?
A. The Fair Labor Standards Act
B. The Wagner Act
C. Title VII of the Civil Rights Act
D. The Occupational Safety and Health Act
Answer: C
Explanation: Title VII of the Civil Rights Act of 1964 is the primary federal law prohibiting
employment discrimination.
7. A performance appraisal that includes feedback from subordinates, peers,
and supervisors is known as:
A. 360-degree feedback
B. Behavioral observation scale
C. Graphic rating scale
D. Management by Objectives
, Answer: A
Explanation: 360-degree feedback gathers performance information from all levels
around the employee, including self-appraisal.
8. In Maslow’s Hierarchy of Needs, which need is at the very top?
A. Esteem needs
B. Social needs
C. Self-actualization
D. Safety needs
Answer: C
Explanation: Self-actualization represents the highest level of Maslow’s pyramid, focusing
on personal growth and reaching one’s full potential.
9. According to Herzberg’s Two-Factor Theory, which of the following is
considered a motivator?
A. Recognition
B. Working conditions
C. Salary
D. Company policy
Answer: A
Explanation: Herzberg categorized factors like recognition, achievement, and
responsibility as motivators that actually increase job satisfaction.
Answers and Explanations | Latest
1. Which of the following refers to the number of subordinates who report
directly to a manager?
A. Unity of command
B. Chain of command
C. Span of control
D. Delegation
Answer: C
Explanation: Span of control defines the number of direct reports a manager has. A wide
span means many subordinates, while a narrow span means few.
2. In a functional structure, employees are grouped based on:
A. Similar skills and expertise
B. Geographic location
C. Specific customer segments
D. Individual product lines
Answer: A
Explanation: Functional structure organizes the company by specialized departments like
marketing, finance, and human resources based on similar skills.
,3. Which organizational structure combines functional and divisional chains of
command?
A. Virtual structure
B. Matrix structure
C. Flat structure
D. Network structure
Answer: B
Explanation: A matrix structure uses a dual-reporting relationship where employees
report to both a functional manager and a divisional or project manager.
4. What is the primary disadvantage of a matrix structure?
A. Lack of specialized expertise
B. Slow response to environmental changes
C. Confusion and stress due to dual reporting
D. High overhead costs
Answer: C
Explanation: Because employees report to two bosses, the matrix structure can lead to
conflicting demands and power struggles.
5. The process of locating and attracting qualified applicants for jobs is called:
A. Selection
B. Job analysis
,C. Recruitment
D. Orientation
Answer: C
Explanation: Recruitment is the process of finding and attracting a pool of qualified
candidates for an open position.
6. Which legislation prohibits discrimination based on race, color, religion,
national origin, or sex?
A. The Fair Labor Standards Act
B. The Wagner Act
C. Title VII of the Civil Rights Act
D. The Occupational Safety and Health Act
Answer: C
Explanation: Title VII of the Civil Rights Act of 1964 is the primary federal law prohibiting
employment discrimination.
7. A performance appraisal that includes feedback from subordinates, peers,
and supervisors is known as:
A. 360-degree feedback
B. Behavioral observation scale
C. Graphic rating scale
D. Management by Objectives
, Answer: A
Explanation: 360-degree feedback gathers performance information from all levels
around the employee, including self-appraisal.
8. In Maslow’s Hierarchy of Needs, which need is at the very top?
A. Esteem needs
B. Social needs
C. Self-actualization
D. Safety needs
Answer: C
Explanation: Self-actualization represents the highest level of Maslow’s pyramid, focusing
on personal growth and reaching one’s full potential.
9. According to Herzberg’s Two-Factor Theory, which of the following is
considered a motivator?
A. Recognition
B. Working conditions
C. Salary
D. Company policy
Answer: A
Explanation: Herzberg categorized factors like recognition, achievement, and
responsibility as motivators that actually increase job satisfaction.
