NURS 4800 Midterm Study Guide Questions
With Correct Answers
What |is |it |mean |to |be |an |assertive |communicator? |- |CORRECT |ANSWER✔✔-State |needs |and |
wants |clearly, |appropriately, |and |respectfully
Express |feelings |clearly, |appropriately, |and |respectfully
Use |"I" |statements
Communicate |respect |for |others
Listen |well |without |interrupting
Feel |in |control |of |self
Have |good |eye |contact
Speak |in |a |calm |and |clear |tone |of |voice
Assertive |person |- |CORRECT |ANSWER✔✔-Masters |his |or |her |emotions
Does |not |make |excuses |for |conflict |resolution
Recognizes |own |purpose |in |conversation
Creates |a |safe |environment |for |dialogue
Assertive |communication |- |CORRECT |ANSWER✔✔-To |get |and |give |respect
To |ask |for |fair |play
To |leave |room |for |compromise
To |create |common |ground |- |mutual |purpose
What |can |an |assertive |communicator |do |when |they |feel |under |attack |by |an |aggressive |
person? |- |CORRECT |ANSWER✔✔-Reflect |the |speaker's |message |back |to |them
, Repeat |the |assertive |message
Point |out |implicit |assumptions
Restate |the |message |with |assertive |language
Question |the |behavior |to |help |the |aggressor |realize |the |issue |behind |it
What |are |the |steps |of |a |crucial |conversation? |- |CORRECT |ANSWER✔✔-change |your |own |
motives, |create |a |safe |space, |add |your |perspective, |find |the |path |to |action
change |your |own |motives |- |CORRECT |ANSWER✔✔-Get |clear |on |both |the |role |you've |played |in
|the |problems |you |encounter |and |the |real |goal |you're |looking |to |reach.
Use |this |step |to |clarify |that |there |is |a |crucial |conversation |to |be |had
create |a |safe |space |- |CORRECT |ANSWER✔✔-Let |people |know, |both |implicitly |and |explicitly, |
that |you |care |about |their |best |interests |and |goals. |Plus |that |you |care |about |them |as |
individuals.
Use |this |step |to |remember |that |after |the |conversation |is |over |you |will |still |be |respectful |
towards |each |other
add |your |perspective |- |CORRECT |ANSWER✔✔-Use |the |STATE |method |as |a |means |to |share |
your |point |of |view |while |leaving |room |for |alternative |perspectives |to |be |shared |and |clarified.
Use |this |step |to |explain |your |side
find |the |path |to |action |- |CORRECT |ANSWER✔✔-Mutually |agree |on |when |and |how |follow-ups |
will |take |place |to |create |ongoing |productive |action |to |maximize |buy-in. |Document |the |process
|so |that |decisions |and |commitments |can |be |discussed |candidly |and |directly |if |disagreements |
happen |in |future.
Come |up |with |a |collaborative |solution
With Correct Answers
What |is |it |mean |to |be |an |assertive |communicator? |- |CORRECT |ANSWER✔✔-State |needs |and |
wants |clearly, |appropriately, |and |respectfully
Express |feelings |clearly, |appropriately, |and |respectfully
Use |"I" |statements
Communicate |respect |for |others
Listen |well |without |interrupting
Feel |in |control |of |self
Have |good |eye |contact
Speak |in |a |calm |and |clear |tone |of |voice
Assertive |person |- |CORRECT |ANSWER✔✔-Masters |his |or |her |emotions
Does |not |make |excuses |for |conflict |resolution
Recognizes |own |purpose |in |conversation
Creates |a |safe |environment |for |dialogue
Assertive |communication |- |CORRECT |ANSWER✔✔-To |get |and |give |respect
To |ask |for |fair |play
To |leave |room |for |compromise
To |create |common |ground |- |mutual |purpose
What |can |an |assertive |communicator |do |when |they |feel |under |attack |by |an |aggressive |
person? |- |CORRECT |ANSWER✔✔-Reflect |the |speaker's |message |back |to |them
, Repeat |the |assertive |message
Point |out |implicit |assumptions
Restate |the |message |with |assertive |language
Question |the |behavior |to |help |the |aggressor |realize |the |issue |behind |it
What |are |the |steps |of |a |crucial |conversation? |- |CORRECT |ANSWER✔✔-change |your |own |
motives, |create |a |safe |space, |add |your |perspective, |find |the |path |to |action
change |your |own |motives |- |CORRECT |ANSWER✔✔-Get |clear |on |both |the |role |you've |played |in
|the |problems |you |encounter |and |the |real |goal |you're |looking |to |reach.
Use |this |step |to |clarify |that |there |is |a |crucial |conversation |to |be |had
create |a |safe |space |- |CORRECT |ANSWER✔✔-Let |people |know, |both |implicitly |and |explicitly, |
that |you |care |about |their |best |interests |and |goals. |Plus |that |you |care |about |them |as |
individuals.
Use |this |step |to |remember |that |after |the |conversation |is |over |you |will |still |be |respectful |
towards |each |other
add |your |perspective |- |CORRECT |ANSWER✔✔-Use |the |STATE |method |as |a |means |to |share |
your |point |of |view |while |leaving |room |for |alternative |perspectives |to |be |shared |and |clarified.
Use |this |step |to |explain |your |side
find |the |path |to |action |- |CORRECT |ANSWER✔✔-Mutually |agree |on |when |and |how |follow-ups |
will |take |place |to |create |ongoing |productive |action |to |maximize |buy-in. |Document |the |process
|so |that |decisions |and |commitments |can |be |discussed |candidly |and |directly |if |disagreements |
happen |in |future.
Come |up |with |a |collaborative |solution
